Krimpen aan den IJssel, 2921 LL,
Netherlands
Maas-De Koning Netherlands Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Maas-De Koning Netherlands and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Maas-De Koning Netherlands employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Maas-De Koning Netherlands has purchased the following applications: Web1on1 Chatbot for Chatbots and Conversational AI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Maas-De Koning Netherlands is running and its propensity to invest more and deepen its relationship with Web1on1 or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Maas-De Koning Netherlands revenues, which have grown to $350.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Maas-De Koning Netherlands intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Web1on1 | Legacy | Web1on1 Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 | In 2022 Maas-De Koning Netherlands implemented Web1on1 Chatbot in the Chatbots and Conversational AI category to support dealer aftersales and workshop communications. The deployment focused on delivering WhatsApp-based service appointment reminders and in-service messaging for the dealer network in the Netherlands, targeting aftersales and workshop teams to streamline customer contact flows and job approvals. The implementation used two explicit modules, WhatsApp Service Appointment Reminder and Aftersales Hub, with the Web1on1 Chatbot orchestrating reminder workflows, two-way messaging, and photo-based repair approval capabilities. Web1on1 Chatbot was provisioned on the WhatsApp channel to enable customers to receive appointment prompts, confirm bookings, and send photos for approval, centralizing workshop coordination in the Aftersales Hub. Operational scope covered dealer aftersales and workshop teams across the Netherlands, with the application handling peak inbound contact through asynchronous WhatsApp conversations to reduce peak phone-call volumes. Governance centered on workshop coordination workflows and in-service messaging handoffs between customer-facing staff and technicians, delivering faster customer communications and easier workshop coordination as stated in the vendor case study. |
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