Macerich
401 Wilshire Boulevard, Suite 700,
Santa Monica, 90401, CA,
United States
Santa Monica, 90401, CA,
United States
1 310-394-6000
Construction and Real Estate
Macerich Technographics
Macerich Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Macerich and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 654 Macerich employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Macerich has purchased the following applications: Yardi Floorplan Manager for Lease Management in 2024, Microsoft Skype for Business Server for Collaboration in 2013, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Macerich is running and its propensity to invest more and deepen its relationship with Yardi , Microsoft , DocuSign or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Macerich revenues, which have grown to $884.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Macerich intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Macerich Tech Stack and Enterprise Applications
Macerich ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Yardi | Legacy | Yardi Floorplan Manager | Lease Management | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024 Macerich implemented Yardi Floorplan Manager to create and edit floor and stacking plans with real time lease metrics and instant area calculations. The deployment targets Macerich's U.S. retail and mixed use portfolio and is categorized under Lease Management.
Yardi Floorplan Manager includes a floor plan editor and stacking plan capabilities, coupled with instant area calculation and lease metric visualization to support space planning workflows. The implementation surfaces retail specific visual reporting for tenant sales, rents and vacancy, consolidating spatial and lease data to inform leasing and asset management decision making.
Operational coverage emphasizes leasing, asset management and space planning teams across Macerich's centers in the United States. The system embeds lease level metrics directly into floor and stacking plans to accelerate leasing decisions and improve space allocation across the portfolio.
The vendor announcement frames the rollout as aligning floor plan editing and visual reporting with retail leasing workflows. Stated outcomes from the implementation include improved space planning, retail specific visual reporting and faster leasing decisions enabled by Yardi Floorplan Manager.
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Real Estate Property Management | ERP Services and Operations |
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2020 | 2020 |
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Revenue Cycle Management | ERP Services and Operations |
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2020 | 2020 |
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Revenue Cycle Management | ERP Services and Operations |
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2020 | 2020 |
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Macerich Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Skype for Business Server | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, Macerich implemented Microsoft Skype for Business Server. The Microsoft Skype for Business Server deployment was positioned to deliver Collaboration services including enterprise instant messaging, presence, and conferencing across the corporate environment.
The implementation focused on standard Collaboration functional modules, spanning presence and IM, scheduled and ad hoc conferencing, and enterprise voice capabilities consistent with on-premises Skype for Business Server deployments. Administration workflows referenced in operational notes included user account management on Lync Server 2013 and coordination with Exchange Server 2010 for calendaring and mail routing, reflecting integrated unified communications and scheduling flows.
Operational integrations and coverage were explicitly supported by the internal Service Desk, which provided phone and onsite technical support for employees including executives, and across Windows, OSX, iOS, and Android endpoints. Backend and operational tooling included Microsoft Service Manager for incident entry and lifecycle management, SCCM for workstation imaging and client provisioning, and on-premises data center components such as rack mount storage and NetApp arrays, with network resources managed on Juniper and Cisco infrastructure. Video conferencing endpoints and services such as Blue Jeans and Lifesize were part of the broader meeting and conferencing ecosystem.
Governance and operational processes were centered on Microsoft Service Manager driven incident management and SCCM based client lifecycle procedures, with system administration performed by the internal service operations team during the 2014 to 2018 support window documented by staff. Microsoft Skype for Business Server supported Collaboration business functions across IT service desk operations and end user communications, with system hosting and resource management maintained in the company data center infrastructure.
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Macerich Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, Macerich implemented DocuSign eSignature as its Digital Signing solution on its public website. Macerich deployed DocuSign eSignature to provide web-based electronic signature capture for customer and partner document transactions, establishing DocuSign eSignature as the company level Digital Signing capability for online document execution.
The implementation focuses on embedded web signing workflows and standard DocuSign eSignature functional modules such as template-driven signature envelopes, signer authentication, and audit trail generation. Configuration aligns with common Digital Signing patterns, including in-browser signature flows, recipient routing, and persistent signature audit logs to support verification and recordkeeping.
Operational coverage centers on customer-facing contract and form execution on the corporate site, with direct impact on property management, legal intake, and procurement related document workflows. The deployment is scoped to web-delivered signing interactions rather than back office only processes, reflecting a front-end digital signature capture strategy.
Governance is addressed through electronic audit trails and signature validation mechanisms inherent to DocuSign eSignature, enabling consistent evidence of execution and signer authentication for compliance purposes. The Macerich DocuSign eSignature Digital Signing arrangement is organized around web embedding and template management to sustain ongoing document lifecycle and signature governance.
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Macerich ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Macerich IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Backup as a Service (BaaS) | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Macerich CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Macerich
| First Name | Last Name | Title | Function | Department | Phone | |
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EVP, CFO and Treasurer | CXO | Finance | |
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Senior Vice President / Chief Accounting Officer | CXO | Finance | |
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Senior Accounting Manager | Manager | Finance | |
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Finance Manager | Manager | Finance | |
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Senior Information Technology Project Manager | Manager | IT | |
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Business System Analyst | Manager | IT | |
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Senior System Engineer | Manager | IT | |
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Vice President, IT | VP | IT | |
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Director of Property Management | Director | Operations | |
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Vice President Property Management | VP | Operations | |
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Apps Being Evaluated by Macerich Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Macerich IT executives and key decision makers. This section highlights Macerich's latest recorded technology evaluations, including UKG Pro HCM (ex UltiPro HCM) for Core HR on 2026-01-22. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Macerich digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2026-01-22 | Macerich | Evaluated | UKG | UKG Pro HCM (ex UltiPro HCM) | Core HR | HCM |
FAQ - APPS RUN THE WORLD Macerich Technographics
Macerich is a Construction and Real Estate organization based in United States,
with around 654 employees and annual revenues of $884.0 million.
Macerich operates a diverse technology stack with applications such as
Yardi Floorplan Manager, Microsoft Skype for Business Server and DocuSign eSignature,
covering areas like Lease Management, Collaboration and Digital Signing.
Macerich has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Yardi, Microsoft and DocuSign.
Macerich recently adopted applications including
Yardi Floorplan Manager in 2024, DocuSign eSignature in 2021 and Cloudflare CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Macerich’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Macerich’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Macerich technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.