Maesa
New York,
New York, 10281, NY,
United States
New York, 10281, NY,
United States
1 212-674-5555
Consumer Packaged Goods
Maesa Technographics
Maesa Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Maesa and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 450 Maesa employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Maesa has purchased the following applications: Divalto Infinity for ERP Financial in 2014, Microsoft 365 for Collaboration in 2018, Zendesk Service for Customer Support in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Maesa is running and its propensity to invest more and deepen its relationship with Divalto , Microsoft , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Maesa revenues, which have grown to $230.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Maesa intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Maesa Tech Stack and Enterprise Applications
Maesa ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Divalto | Legacy | Divalto Infinity | ERP Financial | ERP | n/a | 2014 | 2014 |
In 2014, Maesa implemented Divalto Infinity to support its finance and accounting operations. Divalto Infinity is the ERP Financial application used by Maesa for core accounting tasks, specifically to perform data entry and manage accounts payable and accounts receivable.
The implementation centered on financial transaction processing and ledger management, with configuration of accounts payable workflows, accounts receivable workflows, transaction entry screens, and general ledger posting routines. Use of the accounting software Divalto Infinity centralized routine data entry and invoice processing activities and established structured AP and AR lifecycle management within the system.
Operational coverage focused on Maesa's finance and accounting departments in the United States, where accounting clerks and AP/AR teams used Divalto Infinity for day to day bookkeeping, invoice handling, and payment processing. The deployment emphasized consistent transaction capture, invoice matching, and scheduled payment execution as part of standard ERP Financial controls.
Governance and process changes included standardized data entry procedures and reconciliation workflows to produce consistent bookkeeping and audit trails, with finance retaining process ownership and role based access controls in Divalto Infinity. Documentation of accounting procedures and system usage supported ongoing operational control of accounts payable and accounts receivable functions.
|
Maesa Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Maesa implemented Microsoft 365 as its Collaboration platform. Maesa is using Microsoft 365 on their website and across corporate collaboration channels, establishing Microsoft 365 as the primary Collaboration solution for internal communication and document collaboration.
The implementation concentrated on core Microsoft 365 collaboration services, including Exchange Online for enterprise email, SharePoint Online for intranet and content management, Microsoft Teams for real time messaging and meetings, and OneDrive for individual file storage. Tenant configuration included role based access control and Azure Active Directory identity integration, with SharePoint site architecture and Teams channels configured to support content lifecycle, permissions, and collaborative workflows.
Deployment covered Maesa’s approximately 450 employees and targeted corporate functions such as merchandising, marketing, and operations to centralize content and communications. Governance emphasized tenant administrative controls, sharing policies, and user provisioning workflows, positioning Microsoft 365 to enforce data handling and collaboration standards within Maesa’s Collaboration environment.
|
Maesa CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2017 | 2017 |
Maesa implemented Zendesk Service in 2017 to provide a centralized customer support channel on its corporate website, aligning the deployment with the Customer Support category. The implementation established Zendesk Service as the primary intake point for web initiated support requests and incident routing for Maesa's customer service function.
The Zendesk Service deployment emphasizes web widget capture and centralized ticketing, with configuration focused on ticket workflows, automated routing, macros for repetitive responses, SLA policy enforcement, and a published knowledge base to support self service. Configuration work included role based agent routing and case categorization to streamline triage and resolution handoffs.
Operational coverage targets Maesa's customer support teams handling ecommerce and partner inquiries, consolidating website interactions into a single support platform for case management and agent collaboration. Integrations are limited to site level embedding and front end support channels as indicated by the website implementation, with inbound web tickets feeding the Zendesk Service queue.
Governance and rollout centered on establishing ticket triage workflows, defined agent roles and escalation paths, and phased enablement of web support features. Zendesk Service functions as Maesa's centralized application for intake, case management and knowledge management on the company website.
|
|
|
|
|
Customer Support | CRM |
|
2020 | 2020 |
|
Maesa IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
Maesa CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Maesa
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Maesa Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Maesa IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Maesa digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Maesa Technographics
Maesa is a Consumer Packaged Goods organization based in United States,
with around 450 employees and annual revenues of $230.0 million.
Maesa operates a diverse technology stack with applications such as
Divalto Infinity, Microsoft 365 and Zendesk Service,
covering areas like ERP Financial, Collaboration and Customer Support.
Maesa has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Divalto, Microsoft and Zendesk.
Maesa recently adopted applications including
FreshDesk Customer Support in 2020, DigitalOcean Droplets in 2020 and Mimecast Email Security in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Maesa’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Maesa’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Maesa technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.