Magnet Kitchens
Magnet Kitchens Technographics
Magnet Kitchens Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Magnet Kitchens and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Magnet Kitchens employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Magnet Kitchens has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2014, Crown Time and Attendance for Time and Attendance in 2018, Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Magnet Kitchens is running and its propensity to invest more and deepen its relationship with SAP , Crown Computing , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Magnet Kitchens revenues, which have grown to $683.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Magnet Kitchens intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Magnet Kitchens Tech Stack and Enterprise Applications
Magnet Kitchens ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2014 | 2014 |
In 2014 Magnet Kitchens implemented SAP ERP ECC 6.0 as its ERP Financial system to centralize finance operations. The Finance Lead managed the SAP FI/CO project working with the business and external consultants, and the system went live in August 2014, after which the team entered a Hypercare phase to support business users.
The deployment configured SAP FI/CO modules to support core financial processes including general ledger, accounts payable, accounts receivable, asset accounting, and controlling. Consolidation and statutory reporting capabilities were established to support subsequent consolidations and submission to the parent company, and taxation reporting workflows were implemented for VAT returns and cashflow forecasting.
Operational scope centered on a Shared Service Centre model, with 28 staff providing accounting services and 10 direct reports to the Finance Lead. Teams delivered month end and year end close, transactional processing, credit control, related balance sheet control, statutory reporting, and liaison with external auditors, requiring extensive engagement across all areas of the business.
Governance combined finance process ownership with hands on change management, the Finance Lead providing day to day oversight during Hypercare and coordinating with external consultants. Magnet Kitchens SAP ERP ECC 6.0 ERP Financial deployment emphasized centralized finance operations, standardized close and reporting workflows, and sustained operational support through the Shared Service Centre.
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ERP Financial | ERP |
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2012 | 2012 |
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ERP Financial | ERP |
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2012 | 2012 |
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Magnet Kitchens HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Crown Computing | Legacy | Crown Time and Attendance | Time and Attendance | HCM | n/a | 2018 | 2018 |
In 2018, Magnet Kitchens deployed Crown Time and Attendance, a Time and Attendance application from Crown Computing to address workforce management needs at its newly refurbished Darlington headquarters. The relocation and consolidation of 550 staff at the Darlington site prompted a reassessment of time capture, absence tracking, and access control across manufacturing and support functions, and the project was governed by a cross-functional decision group including IT, payroll and shop floor managers.
The Crown Time and Attendance implementation used Crown’s Open Options software to configure flexible working rules, absence reporting, authorized overtime controls and future-ready shop floor data capture capability. The configuration standardized clocking across the Darlington site and linked access control into time and attendance workflows to provide consistent time capture for production and support teams.
Integrations included a payroll interface to Midland Software and a reduction in manual data entry into PS2000, which streamlined payroll administration processes. The deployment covered the Darlington manufacturing plant and support functions and was planned for phased rollout to other sites and for web interface use in stores to extend time and attendance governance.
Governance included on-site training and support from Crown to ensure users applied Magnet’s work rules, and the rollout approach emphasized shop floor buy-in and team leader adoption. Early outcomes reported by Magnet included reduced administration time for the full-time time administrator, improved accuracy of payable hours and absence reporting, and the intent to extend Open Options to additional facilities such as stores and car park access control.
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Workforce Scheduling | HCM |
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2018 | 2018 |
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Magnet Kitchens AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Magnet Kitchens implemented Freshdesk Messaging (Formerly Freshchat) on their website. The deployment uses Freshdesk Messaging within the Chatbots and Conversational AI category to provide web-based conversational touchpoints for retail customers visiting magnet.co.uk, aligning digital engagement to the retailer’s customer service and e-commerce channels.
The implementation configured a web messaging widget and conversational bot flows, including proactive engagement triggers and predefined message templates. Configuration emphasized automated responses and session tracking, with automated routing to live agents, conversation history capture, and handoff workflows to support asynchronous follow-up and agent continuity.
Operational ownership is with customer service and online sales teams, using Freshdesk Messaging to manage inbound product questions, support requests, and pre-purchase conversations directly on the corporate storefront. Governance focuses on standardized response templates, routing policies, and agent assignment rules to ensure consistent handling of web conversations within the Chatbots and Conversational AI deployment.
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Magnet Kitchens Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Warehouse | Analytics and BI |
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2014 | 2014 |
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Magnet Kitchens Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2019 | 2019 |
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Magnet Kitchens Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2021 | 2021 |
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Magnet Kitchens CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2019 | 2014 |
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Customer Analytics | CRM |
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2018 | 2018 |
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Customer Data Platform | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Magnet Kitchens ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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Magnet Kitchens PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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Magnet Kitchens TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Magnet Kitchens IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Magnet Kitchens
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of Digital Transformation | Director | IT | |
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Head Of Finance | Director | Finance | |
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Financial Controller | Director | Finance | |
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Financial Accountant/SAP Finance Lead | Manager | IT | |
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HR Business Partner | Manager | HR | |
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HR Manager | Manager | HR | |
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People and Culture Manager | Manager | HR | |
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Regional HR Manager | Manager | HR | |
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HR Director - Nobia UK and Magnet | Director | HR | |
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General Manager | Manager | Finance | |
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Head of Data & Analytics | Director | IT | |
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Head Of Customer Experience Service & Installation | Director | Customer Service | |
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Customer Experience Manager | Manager | Customer Service | |
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Finance Director | Director | Finance | |
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Apps Being Evaluated by Magnet Kitchens Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Magnet Kitchens IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Magnet Kitchens digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Magnet Kitchens Technographics
Magnet Kitchens is a Retail organization based in United Kingdom,
with around 2000 employees and annual revenues of $683.0 million.
Magnet Kitchens operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Crown Time and Attendance and Freshdesk Messaging (Formerly Freshchat),
covering areas like ERP Financial, Time and Attendance and Chatbots and Conversational AI.
Magnet Kitchens has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Crown Computing and Freshworks.
Magnet Kitchens recently adopted applications including
Freshdesk Messaging (Formerly Freshchat) in 2021, EpiServer CMS in 2021 and OneTrust CookiePro in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Magnet Kitchens’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Magnet Kitchens’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Magnet Kitchens technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.