Mairie de Valence Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Mairie de Valence and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1825 Mairie de Valence employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mairie de Valence has purchased the following applications: PYTHEAS Service Desk for IT Service Management in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mairie de Valence is running and its propensity to invest more and deepen its relationship with PYTHEAS or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mairie de Valence revenues, which have grown to $219.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mairie de Valence intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PYTHEAS | Legacy | PYTHEAS Service Desk | IT Service Management | ITSM | n/a | 2014 | 2014 |
In 2014, Mairie de Valence implemented PYTHEAS Service Desk as its IT Service Management platform to integrate ITIL processes across the municipal IT service centre. PYTHEAS Service Desk is positioned as the city core IT Service Management application to centralize incident and request handling and to provide asset visibility for municipal IT operations.
Vendor references indicate long-term usage and suggest deployment of core ITIL-aligned modules, inferred coverage includes asset and inventory management, incident management, and service request workflows. Configuration details emphasize centralized ticketing, SLA orchestration, and knowledge base support consistent with IT Service Management functional terminology.
The deployment supports roughly 1,167 users and approximately 1,000 desktops, with vendor-reported throughput of about 700 incidents per month, indicating primary operational responsibility for the municipal IT service centre. The implementation therefore links Mairie de Valence, PYTHEAS Service Desk, IT Service Management and the municipal IT business function, serving city departments and municipal staff for day-to-day IT service delivery.
Governance is described around integrating ITIL process controls into service desk workflows, with vendor materials noting sustained operational use but not providing specific rollout timelines or module-level commissioning dates. The narrative reflects an IT Service Management implementation focused on operationalization of ITIL practices within municipal IT support rather than discrete infrastructure or application platform changes.
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