List of PYTHEAS Service Desk Customers
Aix-en-Provence, 13797,
France
Since 2010, our global team of researchers has been studying PYTHEAS Service Desk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased PYTHEAS Service Desk for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using PYTHEAS Service Desk for IT Service Management include: Mairie de Valence, a France based Government organisation with 1825 employees and revenues of $219.0 million, RMN-GP, a France based Leisure and Hospitality organisation with 300 employees and revenues of $75.0 million, Centre hospitalier de Rouffach, a France based Healthcare organisation with 210 employees and revenues of $46.0 million and many others.
Contact us if you need a completed and verified list of companies using PYTHEAS Service Desk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Centre hospitalier de Rouffach | Healthcare | 210 | $46M | France | PYTHEAS | PYTHEAS Service Desk | IT Service Management | 2009 | n/a |
In 2009 Centre hospitalier de Rouffach deployed PYTHEAS Service Desk, beginning in May 2009, to implement IT Service Management for its hospital IT operations. The rollout supported a 15-person IT team and targeted incident, request and asset inventory workflows across the hospital.
PYTHEAS Service Desk was configured to enforce ITIL-based incident management, request fulfillment and inventory modules, and vendor case notes describe module usage for incidents, requests and inventory. Governance and operational processes were restructured to align workflows with ITIL practices and to centralize asset and inventory records within the Service Desk application. The implementation supported the hospital in achieving ISO 20000 and ISO 9001 certification following the project.
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Mairie de Valence | Government | 1825 | $219M | France | PYTHEAS | PYTHEAS Service Desk | IT Service Management | 2014 | n/a |
In 2014, Mairie de Valence implemented PYTHEAS Service Desk as its IT Service Management platform to integrate ITIL processes across the municipal IT service centre. PYTHEAS Service Desk is positioned as the city core IT Service Management application to centralize incident and request handling and to provide asset visibility for municipal IT operations.
Vendor references indicate long-term usage and suggest deployment of core ITIL-aligned modules, inferred coverage includes asset and inventory management, incident management, and service request workflows. Configuration details emphasize centralized ticketing, SLA orchestration, and knowledge base support consistent with IT Service Management functional terminology.
The deployment supports roughly 1,167 users and approximately 1,000 desktops, with vendor-reported throughput of about 700 incidents per month, indicating primary operational responsibility for the municipal IT service centre. The implementation therefore links Mairie de Valence, PYTHEAS Service Desk, IT Service Management and the municipal IT business function, serving city departments and municipal staff for day-to-day IT service delivery.
Governance is described around integrating ITIL process controls into service desk workflows, with vendor materials noting sustained operational use but not providing specific rollout timelines or module-level commissioning dates. The narrative reflects an IT Service Management implementation focused on operationalization of ITIL practices within municipal IT support rather than discrete infrastructure or application platform changes.
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RMN-GP | Leisure and Hospitality | 300 | $75M | France | PYTHEAS | PYTHEAS Service Desk | IT Service Management | 2012 | n/a |
In 2012, RMN-GP implemented PYTHEAS Service Desk to manage its IT infrastructure. The PYTHEAS Service Desk deployment established a service centre aligned with ITIL best practices for incident, request and problem management, and the configuration emphasized incident management, request fulfilment and problem management modules alongside ticketing and workflow automation within an IT Service Management framework. Deployment covered IT and support functions across RMN-GP's France operations and was positioned to centralize ticket intake, categorization and escalation under a single service centre model.
Architecture centered on a centralized service centre model that consolidated service intake and lifecycle handling, with governance defined around incident lifecycle, problem root cause workflows and request fulfilment approval flows. The implementation used PYTHEAS Service Desk capabilities consistent with IT Service Management best practices to formalize workflows, SLAs and service reporting for the organization. Vendor case materials describe the RMN deployment and outcomes, and the provided implementation year and exact module usage are estimated from the vendor case listing.
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