Major Transport Infrastructure Authority
121 Exhibition Stree,
Melbourne, 3000, VIC,
Australia
Melbourne, 3000, VIC,
Australia
61 1800 105 105
Government
Major Transport Infrastructure Authority Technographics
Major Transport Infrastructure Authority Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Major Transport Infrastructure Authority and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 323 Major Transport Infrastructure Authority employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Major Transport Infrastructure Authority has purchased the following applications: SAP SuccessFactors Employee Central for Core HR in 2020, Hotjar for Customer Experience in 2021, IBM Engineering Workflow Management for Project Portfolio Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Major Transport Infrastructure Authority is running and its propensity to invest more and deepen its relationship with SAP , Contentsquare , IBM or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Major Transport Infrastructure Authority revenues, which have grown to $774.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Major Transport Infrastructure Authority intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Major Transport Infrastructure Authority Tech Stack and Enterprise Applications
Major Transport Infrastructure Authority HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2020 | 2020 |
In 2020 Major Transport Infrastructure Authority implemented SAP SuccessFactors Employee Central as its Core HR platform. The program included configuration and rollout of Onboarding, Recruitment, Employee Central, Succession and Development, Workforce Analytics, Performance & Goals, and Learning Management modules, establishing a consolidated suite for HR and talent processes.
SAP SuccessFactors Employee Central was configured to serve as the authoritative HR record and to support standard Core HR workflows including hire to retire lifecycle management, position and job data, organizational structure, role based access, and employee profile management. The implementation covered functional module configuration for recruitment workflows, onboarding task orchestration, performance and goals cycle setup, learning assignments and curriculum management, succession planning objects and development plans, and workforce analytics modeling for reporting and dashboards.
The deployment followed a cloud centric architecture consistent with SAP SuccessFactors, with module level configuration and business rule orchestration within the tenant. Operational coverage targeted HR, People and Culture, talent management and learning teams, with the implementation scoped to align employee data, talent processes, and analytics across those business functions.
Governance and program delivery emphasized structured requirements articulation, configuration management, testing and user acceptance, and stakeholder engagement. A Senior Business Analyst led requirements gathering, solution design sessions, configuration validation and cutover readiness activities, while change control and phased module rollout were used to coordinate system configuration and process adoption across the agency.
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Learning and Development | HCM |
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2020 | 2020 |
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Onboarding | HCM |
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2020 | 2020 |
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Performance and Goal Management | HCM |
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2020 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Succession and Leadership Planning | HCM |
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2020 | 2020 |
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Workforce Analytics | HCM |
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2020 | 2020 |
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Major Transport Infrastructure Authority CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021, Major Transport Infrastructure Authority implemented Hotjar on its public website to enhance qualitative website analytics and user research efforts. The deployment aligns with the Customer Experience category and is focused on capturing behavioral signals from the bigbuild.vic.gov.au site to inform digital engagement and UX priorities.
Configuration emphasized Hotjar core capabilities commonly used for Customer Experience work including heatmaps, session recordings, on page surveys and feedback widgets, applied to track navigation patterns and collect direct user feedback. The implementation centered on eventized session capture and on page feedback collection, supporting content and navigation optimization workflows.
Operational ownership rested with the authoritys digital engagement and analytics teams, with scope limited to public site instrumentation and UX research use cases. Integration with other analytics or enterprise reporting systems is not specified, and governance activities are described as web team instrumentation and workflow support for Customer Experience improvements.
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Major Transport Infrastructure Authority PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Engineering Workflow Management | Project Portfolio Management | PPM | n/a | 2018 | 2019 |
In 2018, Major Transport Infrastructure Authority deployed IBM Engineering Workflow Management as Project Portfolio Management tooling to support the Metro Tunnel program. The deployment paired IBM Engineering Workflow Management with IBM Engineering Requirements Management DOORS Next, using the Contributor SaaS offering to centralize requirements and change control.
The cloud deployment hosted in Australia consolidated thousands of requirements and implemented functional capabilities for change requests, dependency analysis, hazard logs and interface registers. IBM Engineering Workflow Management provided contributor level change management workflows, end to end traceability to DOORS Next requirements and structured approval and collaboration flows typical of engineering change control.
Operational scope centered on contractor collaboration across Metro Tunnel project partners, with the system serving as a single source of truth for change requests and interface data to mitigate risks and delays. Governance shifts emphasized formalized change control, dependency management and consolidated hazard logging to improve program level decision making.
Reported outcomes included improved contractor collaboration and the establishment of a single source of truth for change requests, dependency analysis, hazard logs and interface registers to mitigate risks and delays. Major Transport Infrastructure Authority used IBM Engineering Workflow Management as the Project Portfolio Management backbone for requirements and change management functions on the Metro Tunnel project.
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IT Decision Makers and Key Stakeholders at Major Transport Infrastructure Authority
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Apps Being Evaluated by Major Transport Infrastructure Authority Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Major Transport Infrastructure Authority IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Major Transport Infrastructure Authority digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Major Transport Infrastructure Authority Technographics
Major Transport Infrastructure Authority is a Government organization based in Australia,
with around 323 employees and annual revenues of $774.0 million.
Major Transport Infrastructure Authority operates a diverse technology stack with applications such as
SAP SuccessFactors Employee Central, Hotjar and IBM Engineering Workflow Management,
covering areas like Core HR, Customer Experience and Project Portfolio Management.
Major Transport Infrastructure Authority has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Contentsquare and IBM.
Major Transport Infrastructure Authority recently adopted applications including
Hotjar in 2021, SAP SuccessFactors Employee Central in 2020 and SAP SuccessFactors Learning in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Major Transport Infrastructure Authority’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Major Transport Infrastructure Authority’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Major Transport Infrastructure Authority technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.