Malaysia Airlines
1st Floor, Administration Building, South Support Zone, KLIA,
Sepang, 64000,
Malaysia
Sepang, 64000,
Malaysia
60 1-300-88-3000
Transportation
Malaysia Airlines Technographics
Malaysia Airlines Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Malaysia Airlines and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12000 Malaysia Airlines employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Malaysia Airlines has purchased the following applications: Esker Accounts Payable for AP Automation in 2016, Ramco HCM for Core HR in 2014, Sabre Flight Plan Manager for Flight Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Malaysia Airlines is running and its propensity to invest more and deepen its relationship with Esker SA , SAP , Ramco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Malaysia Airlines revenues, which have grown to $3.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Malaysia Airlines intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Malaysia Airlines Tech Stack and Enterprise Applications
Malaysia Airlines ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Esker SA | Legacy | Esker Accounts Payable | AP Automation | ERP | n/a | 2016 | 2016 |
In 2016, Malaysia Airlines deployed Esker Accounts Payable as an AP Automation solution to address growing global invoicing volumes and to integrate with its finance shared services centre. The implementation aimed to support airline specific electronic invoicing through IATA Simplified Interline Settlement while offering on premises global deployment and flexible workflow functions outside SAP.
Esker Accounts Payable was configured with scanning and importing, OCR, data validation, and invoice verification capabilities, with imaging and automated capture of incoming documents. The solution prematches PO related invoices to accelerate processing, generates consolidated reformatted invoices to facilitate verification, and applies dynamic criteria to flag documents by importance.
The deployment integrates directly with SAP posting processes and reconciles SIS EDI invoice batches with corresponding supporting documents and SAP posting information, enabling a synchronized flow between airline EDI streams and the finance ledger. The on premises global architecture was chosen to support Malaysia Airlines global invoicing needs and to maintain full visibility across the invoice lifecycle.
Operational governance centered on workflow tracking from invoice reception through rejection and correspondence tracking, providing end to end visibility for accounts payable and invoice verification teams. The implementation minimized the risk for invoice entry errors, streamlined verification through consolidated invoice records and PO prematching, and preserved paperless invoicing capabilities via SIS electronic invoicing integration.
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ERP Financial | ERP |
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2011 | 2012 |
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Malaysia Airlines HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ramco Systems | Legacy | Ramco HCM | Core HR | HCM | n/a | 2014 | 2018 |
In 2014 Malaysia Airlines announced a strategic partnership with Ramco Systems and deployed Ramco HCM as part of a broader suite addressing engineering, maintenance, human resources and financial functions. Ramco HCM was implemented within the airline's Core HR landscape to integrate HR processes with operational and MRO workflows across the group.
The Ramco HCM deployment configured Core HR capabilities including employee master data, workforce administration, payroll interfacing and absence management, aligned to airline HR and crew administration workflows. These Core HR modules were mapped to support personnel certification and role assignments that feed into engineering staffing and maintenance scheduling processes.
Ramco HCM was delivered as part of an enterprise wide engineering solution that included aircraft maintenance, maintenance service sales and operational functions, and it supported Maintenance, Repair and Overhaul services. The implementation covered Malaysia Airlines group operations including Firefly, MASwings and MASkargo, and it provided synchronized HR status updates to fleet and MRO systems for decision making on desktop and mobile devices.
Governance for the rollout established cross functional processes across engineering, HR, operations and finance to standardize workflows and data flows between personnel records and maintenance operations. The solution was intended to improve and optimise fleet management and to provide advance updates on MRO and engineering matters to operational stakeholders.
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Core HR | HCM |
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2015 | 2016 |
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Learning and Development | HCM |
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2015 | 2016 |
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Onboarding | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2015 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2016 |
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Malaysia Airlines ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SABRE | Legacy | Sabre Flight Plan Manager | Flight Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, Malaysia Airlines implemented Sabre Flight Plan Manager to strengthen Flight Management for flight planning, movement coordination and operational dispatch. Sabre Flight Plan Manager was positioned to centralize flight plan creation and distribution within the airline’s flight operations function.
The implementation included configuration of Sabre Flight Plan Manager alongside Sabre Movement Manager FMCS functional interoperability, enabling automated movement feeds and coordinated plan updates. Typical Flight Management capabilities were configured to support flight plan drafting, validation, distribution to operational stakeholders, and orchestration of movement information between dispatch and operations control.
Integration work focused on system-to-system interfaces with AMOS, Sabre Movement Manager FMCS, Sabre Flight Plan FPM, Pulsera, Pulsera AIMS, SAP and the Esker system. These integrations established data flows for movement events, maintenance notifications and transactional document exchange, aligning flight plan data with maintenance engineering records in AMOS and financial or invoicing workflows in SAP via Esker.
Operational governance established clear interface ownership and message routing between flight operations, maintenance engineering and back-office finance teams. Change control and operational handoffs were implemented to coordinate updates to flight plans, maintenance-triggered schedule adjustments and the downstream document processing supported by Esker.
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Malaysia Airlines Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2016 | 2016 |
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Malaysia Airlines Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2015 | 2015 |
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Malaysia Airlines SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2011 | 2012 |
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Malaysia Airlines CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Malaysia Airlines ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2016 | 2016 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Malaysia Airlines Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2015 | 2018 |
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Sourcing | Procurement |
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2015 | 2016 |
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Supplier Relationship Management | Procurement |
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2015 | 2015 |
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Malaysia Airlines PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2015 | 2018 |
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Transactional Email | PaaS |
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2015 | 2015 |
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Malaysia Airlines IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2017 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Database Management | IaaS |
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2016 | 2016 |
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Malaysia Airlines CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Malaysia Airlines
| First Name | Last Name | Title | Function | Department | Phone | |
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Head, Business IT Corporate Services | Director | IT | |
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Head of Digital Solutions & Payments | Director | IT | |
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Group Digital Transformation & Innovation Lead | Manager | IT | |
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Head, Business Architecture | Manager | Finance | |
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Head, Organization Planning & Performance | Director | Finance | |
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Human Capital Business Partner | Manager | Finance | |
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Executive, People Development | CXO | HR | |
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Apps Being Evaluated by Malaysia Airlines Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Malaysia Airlines IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Malaysia Airlines digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Malaysia Airlines Technographics
Malaysia Airlines is a Transportation organization based in Malaysia,
with around 12000 employees and annual revenues of $3.00 billion.
Malaysia Airlines operates a diverse technology stack with applications such as
Esker Accounts Payable, Ramco HCM and Sabre Flight Plan Manager,
covering areas like AP Automation, Core HR and Flight Management.
Malaysia Airlines has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Esker SA, Ramco Systems and SABRE.
Malaysia Airlines recently adopted applications including
Okta Identity Cloud in 2021, ServiceNow ITSM in 2019 and Sophos Email in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Malaysia Airlines’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Malaysia Airlines’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Malaysia Airlines technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.