Amravati, 444605,
India
Mammybeans Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Mammybeans and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15 Mammybeans employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mammybeans has purchased the following applications: Microsoft 365 for Collaboration in 2024, MSG91 Hello for Customer Support in 2023, Laravel for Apps Development in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mammybeans is running and its propensity to invest more and deepen its relationship with Microsoft , MSG91 , Laravel or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mammybeans revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mammybeans intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2024 | 2024 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MSG91 | Legacy | MSG91 Hello | Customer Support | CRM | n/a | 2023 | 2023 |
In 2023, Mammybeans implemented MSG91 Hello to support Customer Support workflows. The deployment used MSG91 WhatsApp automation, presented in the vendor case study as MSG91Bot, to run ordering flows, present a product catalog inside chat, deliver automated order updates, and enable multi-agent handoff.
The MSG91 Hello implementation centered on WhatsApp automation capabilities, combining conversational ordering flows and an in-chat product catalog to reduce friction in booking and ordering. The solution included bot-handled transactional messages for order status updates and configured multi-agent handoff to route conversations to human agents for complex queries.
Operational coverage focused on Mammybeans customer-facing operations in India, with the bot and agent handoff integrated into support and order management processes. Business functions impacted included customer support, bookings, and order fulfillment workflows, where conversational commerce and automated updates were used to keep customers informed.
Governance was applied at the support workflow level, with agent handoff rules and catalog management processes established for day-to-day operations. The case study reports a greater than 60% reduction in booking drop-offs and higher engagement following the MSG91 Hello WhatsApp automation deployment.
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Laravel | Legacy | Laravel | Apps Development | PaaS | n/a | 2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Domain Name System (DNS) | IaaS |
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2024 | 2024 |
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