List of MSG91 Hello Customers
Indore, 452018,
India
Since 2010, our global team of researchers has been studying MSG91 Hello customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased MSG91 Hello for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using MSG91 Hello for Customer Support include: Unacademy, a India based Professional Services organisation with 3000 employees and revenues of $210.0 million, Ixigo, a India based Leisure and Hospitality organisation with 547 employees and revenues of $110.0 million, Mammybeans, a India based Leisure and Hospitality organisation with 15 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using MSG91 Hello, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The MSG91 Hello customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ixigo | Leisure and Hospitality | 547 | $110M | India | MSG91 | MSG91 Hello | Customer Support | 2024 | n/a |
In 2024, Ixigo implemented MSG91 Hello for Customer Support. Ixigo appears on MSG91 HELLO's customer list and MSG91's case study documents the vendor's use to deliver booking confirmations and OTP messages to travelers, indicating MSG91 Hello is employed for multichannel customer support in ixigo's travel customer-service area.
The MSG91 Hello implementation centralized chat and WhatsApp channels and attached templated transactional messaging to traveler workflows, based on product signals and the ixigo case study. Functional elements in use include a unified agent inbox, templated message orchestration for booking and OTP notifications, and automated notification workflows to maintain booking lifecycle communications.
Operational coverage focused on customer-service and travel-facing teams, where MSG91 Hello routes conversational traffic and supports live agent escalation from automated message flows. The deployment aligns messaging for booking confirmations and authentication OTPs with conversational support to manage traveler interactions across channels.
Governance emphasized message template controls and approval workflows for transactional notifications and conversational responses, aligning customer-service processes with the multichannel model. This narrative is grounded in MSG91 HELLO product indications and ixigo's documented use of MSG91 communications for traveler messaging.
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Mammybeans | Leisure and Hospitality | 15 | $1M | India | MSG91 | MSG91 Hello | Customer Support | 2023 | n/a |
In 2023, Mammybeans implemented MSG91 Hello to support Customer Support workflows. The deployment used MSG91 WhatsApp automation, presented in the vendor case study as MSG91Bot, to run ordering flows, present a product catalog inside chat, deliver automated order updates, and enable multi-agent handoff.
The MSG91 Hello implementation centered on WhatsApp automation capabilities, combining conversational ordering flows and an in-chat product catalog to reduce friction in booking and ordering. The solution included bot-handled transactional messages for order status updates and configured multi-agent handoff to route conversations to human agents for complex queries.
Operational coverage focused on Mammybeans customer-facing operations in India, with the bot and agent handoff integrated into support and order management processes. Business functions impacted included customer support, bookings, and order fulfillment workflows, where conversational commerce and automated updates were used to keep customers informed.
Governance was applied at the support workflow level, with agent handoff rules and catalog management processes established for day-to-day operations. The case study reports a greater than 60% reduction in booking drop-offs and higher engagement following the MSG91 Hello WhatsApp automation deployment.
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Unacademy | Professional Services | 3000 | $210M | India | MSG91 | MSG91 Hello | Customer Support | 2024 | n/a |
In 2024 Unacademy implemented MSG91 Hello to centralize learner support and messaging within its Customer Support organization. The deployment positioned MSG91 Hello as the primary messaging layer for student engagement, aligning with support and retention workflows across Unacademy’s education services.
The MSG91 Hello implementation emphasized omnichannel messaging capabilities, with configured chat and WhatsApp channel management, conversational workflows, automated routing and templated responses to handle common learner queries. Modules were used to orchestrate inbound message handling and support ticket creation, and to enable proactive session notifications and campaign messaging to learners.
Integrations centered on messaging channel connectivity to WhatsApp and chat channels as surfaced on the vendor product page, enabling the MSG91 Hello application to act as the front door for learner interactions. Operational coverage focused on learner-facing support teams and student engagement functions, with configuration scoped to support enrollment inquiries, session troubleshooting and routine academic communications.
Governance established centralized messaging workflows, agent role segmentation and escalation rules to align operational processes with academic and customer support functions. Rollout priorities included conversational template governance, moderation controls and analytics instrumentation to monitor message flows and agent interactions within the MSG91 Hello environment.
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