Mandarin Oriental Hotel Group
One Island East 8th floor Taikoo Place 18 Westlands Road,
Quarry Bay, x,
Hong Kong
Quarry Bay, x,
Hong Kong
852 2895 9288
Leisure and Hospitality
Mandarin Oriental Hotel Group Technographics
Mandarin Oriental Hotel Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mandarin Oriental Hotel Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6077 Mandarin Oriental Hotel Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mandarin Oriental Hotel Group has purchased the following applications: Infor SunSystems for ERP Financial in 2018, PageUp ATS for Applicant Tracking System in 2011, Sojern for Guest Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mandarin Oriental Hotel Group is running and its propensity to invest more and deepen its relationship with Infor , PageUp , Orisoft Technology Berhad or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mandarin Oriental Hotel Group revenues, which have grown to $316.9 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mandarin Oriental Hotel Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mandarin Oriental Hotel Group Tech Stack and Enterprise Applications
Mandarin Oriental Hotel Group ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018, Mandarin Oriental Hotel Group implemented Infor SunSystems. The deployment positioned Infor SunSystems as the group ERP Financial platform to standardize corporate accounting and reporting across the hospitality organization.
The implementation focused on core financial modules typical of ERP Financial systems, including general ledger, accounts payable, accounts receivable, fixed assets, cash management, multi currency accounting and intercompany processing. Configuration work emphasized a hospitality oriented chart of accounts to accommodate property level accounting and centralized month end close routines, with automation of recurring postings and approval workflows to support group finance and property accounting teams.
Operational coverage centered on Group Finance and onsite finance teams across the hotel portfolio, with governance organized around a centralized chart of accounts, role based access controls and standardized financial close procedures. Public job listings tied to the program emphasized staff skills including familiarity with Infor SunSystems and Oracle Hyperion and foreign language capability, indicating operational expectations for interfacing with consolidation and reporting processes and for multilingual finance operations.
|
Mandarin Oriental Hotel Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PageUp | Legacy | PageUp ATS | Applicant Tracking System | HCM | n/a | 2011 | 2011 |
In 2011, Mandarin Oriental Hotel Group implemented PageUp ATS, an Applicant Tracking System. The deployment uses PageUp ATS on their public website to capture candidate applications and present live job listings through the company career site, linking the external application flow to internal recruiting workflows.
The implementation focuses on standard Applicant Tracking System capabilities, including job requisition posting and approval, online application capture, candidate tracking and status management, configurable recruitment workflows, and career site integration. Operational ownership is centered in the talent acquisition and HR recruiting functions, with governance oriented around centralized posting control and standardized applicant processing on the website. PageUp ATS is used to unify the public-facing career experience with internal applicant workflow and reporting processes.
|
|
|
|
|
Core HR | HCM |
|
2014 | 2018 |
|
|
|
|
|
Employee Engagement | HCM |
|
2015 | 2015 |
|
Mandarin Oriental Hotel Group ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sojern | Legacy | Sojern | Guest Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019 Mandarin Oriental Hotel Group implemented Sojern as a Guest Management solution on its public website. Sojern is instrumented on the site to capture guest-level web signals and to support on-site engagement workflows tied to booking intent and audience segmentation.
The deployment centers on website-level instrumentation, using Sojern’s web tagging and behavioral segmentation capabilities that are typical for Guest Management platforms. Functional emphasis is on guest profiling, behavioral targeting, and campaign orchestration to inform digital marketing and reservations workflows. Operational ownership sits with digital marketing and e-commerce functions, with implementation designed for centralized management of site-based guest signals and ongoing campaign configuration through the Sojern application.
|
|
|
|
|
Hotel Property Management | ERP Services and Operations |
|
2008 | 2008 |
|
|
|
|
|
Reservation and Booking Management | ERP Services and Operations |
|
2018 | 2018 |
|
|
|
|
|
Reservation and Booking Management | ERP Services and Operations |
|
2019 | 2019 |
|
Mandarin Oriental Hotel Group AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Predictive Analytics | AI-Powered Application |
|
2023 | 2023 |
|
Mandarin Oriental Hotel Group Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2015 | 2016 |
|
Mandarin Oriental Hotel Group Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Management | Content Management |
|
2013 | 2013 |
|
Mandarin Oriental Hotel Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Data Platform | CRM |
|
2015 | 2016 |
|
|
|
|
|
Customer Loyalty | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Loyalty | CRM |
|
2015 | 2015 |
|
|
|
|
|
Data Management Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2013 | 2013 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2012 | 2012 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
Mandarin Oriental Hotel Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2018 | 2018 |
|
Mandarin Oriental Hotel Group TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
Mandarin Oriental Hotel Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
API Management | PaaS |
|
2015 | 2015 |
|
Mandarin Oriental Hotel Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
Mandarin Oriental Hotel Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Data Loss Prevention | CyberSecurity |
|
2013 | 2014 |
|
|
|
|
|
Web Application Firewalls (WAF) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Mandarin Oriental Hotel Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Regional Director of Finance, EMEIA | Director | Finance | |
|
|
|
Financial Controller | Director | Finance | |
|
|
|
Director of IT | Director | IT | |
|
|
|
Director of Human Resources | Director | HR | |
|
|
|
Director of Learning & Development | Director | HR | |
|
|
|
HR Executive | CXO | HR | |
|
|
|
Salesforce Administrator | Manager | Marketing | |
|
Apps Being Evaluated by Mandarin Oriental Hotel Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Mandarin Oriental Hotel Group IT executives and key decision makers. This section highlights Mandarin Oriental Hotel Group's latest recorded technology evaluations, including Oracle Cloud SCM for Supply Chain Management on 2025-01-16. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Mandarin Oriental Hotel Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-01-16 | Mandarin Oriental Hotel Group | Evaluated | Oracle | Oracle Cloud SCM | Supply Chain Management | SCM |
FAQ - APPS RUN THE WORLD Mandarin Oriental Hotel Group Technographics
Mandarin Oriental Hotel Group is a Leisure and Hospitality organization based in Hong Kong,
with around 6077 employees and annual revenues of $316.9 million.
Mandarin Oriental Hotel Group operates a diverse technology stack with applications such as
Infor SunSystems, PageUp ATS and Sojern,
covering areas like ERP Financial, Applicant Tracking System and Guest Management.
Mandarin Oriental Hotel Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, PageUp and Sojern.
Mandarin Oriental Hotel Group recently adopted applications including
Adara Predictive Analytics in 2023, Akamai CDN in 2021 and Imperva Sonar in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Mandarin Oriental Hotel Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Mandarin Oriental Hotel Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Mandarin Oriental Hotel Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.