MAPFRE Middlesea Malta Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by MAPFRE Middlesea Malta and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 314 MAPFRE Middlesea Malta employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that MAPFRE Middlesea Malta has purchased the following applications: EBO.ai for Chatbots and Conversational AI in 2021, Vimeo Online Video Editor for Video Editing in 2025, Salesforce Audience Studio for Data Management Platform in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems MAPFRE Middlesea Malta is running and its propensity to invest more and deepen its relationship with EBO.ai , Vimeo , Jotform or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing MAPFRE Middlesea Malta revenues, which have grown to $180.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MAPFRE Middlesea Malta intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| EBO.ai | Legacy | EBO.ai | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, MAPFRE Middlesea Malta implemented EBO.ai, deploying EBO’s Virtual Agent Emma as a Chatbots and Conversational AI solution to automate sales, policy renewals and claims enquiries via the company website and Facebook Messenger. The rollout targeted insurance customer service and claims processing in Malta, handling approximately 1,700 conversations per month, resolving approximately 83 percent of interactions end to end, and saving more than 1,000 hours of manual handling time.
EBO.ai was configured with conversational workflows for sales conversion, renewal processing and claims triage, with intent recognition tuned to roughly 85 percent and measurable improvements in turnaround for motor and claims workflows. Integrations were focused on customer facing channels, specifically the website and Facebook Messenger, and operational coverage included MAPFRE Middlesea Malta customer service and claims teams, with governance that embedded escalation rules and handoff criteria to ensure controlled transfers from the virtual agent to human handlers.
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vimeo | Legacy | Vimeo Online Video Editor | Video Editing | Content Management | n/a | 2025 | 2025 |
|
|
|
|
|
Web Content Management | Content Management |
|
2025 | 2025 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Audience Studio | Data Management Platform | CRM | n/a | 2022 | 2022 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2022 | 2022 |
|
|
|
|
|
Tag Management | CRM |
|
2022 | 2022 |
|
|
|
|
|
Tag Management | CRM |
|
2025 | 2025 |
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
AML, Fraud and Compliance | TRM |
|
2023 | 2023 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2022 | 2022 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2022 | 2022 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2022 | 2022 |
|
|
|
|
|
Apps Development | PaaS |
|
2025 | 2025 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2024 | 2024 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2023 | 2023 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2025 | 2025 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2025 | 2025 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2025 | 2025 |
|
|
|
|
|
Domain Name System (DNS) | IaaS |
|
2024 | 2024 |
|
|
|
|
|
Network Management and Monitoring | IaaS |
|
2024 | 2024 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Sockets Layer (SSL) | CyberSecurity |
|
2022 | 2022 |
|
|
|
|
|
Web Application Firewalls (WAF) | CyberSecurity |
|
2025 | 2025 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||