AI Buyer Insights:

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

MAPFRE Middlesea Malta Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
EBO.ai Legacy EBO.ai Chatbots and Conversational AI AI-Powered Application n/a 2021 2021
In 2021, MAPFRE Middlesea Malta implemented EBO.ai, deploying EBO’s Virtual Agent Emma as a Chatbots and Conversational AI solution to automate sales, policy renewals and claims enquiries via the company website and Facebook Messenger. The rollout targeted insurance customer service and claims processing in Malta, handling approximately 1,700 conversations per month, resolving approximately 83 percent of interactions end to end, and saving more than 1,000 hours of manual handling time. EBO.ai was configured with conversational workflows for sales conversion, renewal processing and claims triage, with intent recognition tuned to roughly 85 percent and measurable improvements in turnaround for motor and claims workflows. Integrations were focused on customer facing channels, specifically the website and Facebook Messenger, and operational coverage included MAPFRE Middlesea Malta customer service and claims teams, with governance that embedded escalation rules and handoff criteria to ensure controlled transfers from the virtual agent to human handlers.
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Vimeo Legacy Vimeo Online Video Editor Video Editing Content Management n/a 2025 2025
Web Content Management Content Management 2025 2025
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Salesforce Legacy Salesforce Audience Studio Data Management Platform CRM n/a 2022 2022
Marketing Analytics CRM 2022 2022
Tag Management CRM 2022 2022
Tag Management CRM 2025 2025
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
AML, Fraud and Compliance TRM 2023 2023
Governance, Risk and Compliance TRM 2022 2022
Governance, Risk and Compliance TRM 2022 2022
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Apps Development PaaS 2022 2022
Apps Development PaaS 2025 2025
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2024 2024
Cloud Storage IaaS 2023 2023
Content Delivery Network IaaS 2025 2025
Content Delivery Network IaaS 2025 2025
Content Delivery Network IaaS 2022 2022
Content Delivery Network IaaS 2022 2022
Content Delivery Network IaaS 2025 2025
Domain Name System (DNS) IaaS 2024 2024
Network Management and Monitoring IaaS 2024 2024
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Sockets Layer (SSL) CyberSecurity 2022 2022
Web Application Firewalls (WAF) CyberSecurity 2025 2025
IT Decision Makers and Key Stakeholders at MAPFRE Middlesea Malta
First Name Last Name Title Function Department Email Phone
No data found
Apps Being Evaluated by MAPFRE Middlesea Malta Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD MAPFRE Middlesea Malta Technographics

MAPFRE Middlesea Malta is a Insurance organization based in Malta, with around 314 employees and annual revenues of $180.0 million.

MAPFRE Middlesea Malta operates a diverse technology stack with applications such as EBO.ai, Vimeo Online Video Editor and Salesforce Audience Studio, covering areas like Chatbots and Conversational AI, Video Editing and Data Management Platform.

MAPFRE Middlesea Malta has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as EBO.ai, Vimeo and Salesforce.

MAPFRE Middlesea Malta recently adopted applications including Vimeo Online Video Editor in 2025, JotForm Form Builder in 2025 and Ensighten Tag Management in 2025, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of MAPFRE Middlesea Malta’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates MAPFRE Middlesea Malta’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete MAPFRE Middlesea Malta technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.