Sebastian, 32958, FL,
United States
Marine Rescue Technologies Technographics
Marine Rescue Technologies Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Marine Rescue Technologies and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Marine Rescue Technologies employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Marine Rescue Technologies has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2016, Google Workspace (Formerly Google G-Suite) for Collaboration in 2017, Avaya Customer Experience for Customer Experience in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Marine Rescue Technologies is running and its propensity to invest more and deepen its relationship with Tawk.to , Google , Zoho Corp. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Marine Rescue Technologies revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Marine Rescue Technologies intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Marine Rescue Technologies Tech Stack and Enterprise Applications
Marine Rescue Technologies AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Marine Rescue Technologies implemented Tawk.to on its public website. Marine Rescue Technologies deployed the Tawk.to application in the Chatbots and Conversational AI category to provide real-time conversational engagement for customer support and sales inquiry handling on its site.
The implementation focuses on a website chat widget delivered by Tawk.to, configured for live chat, visitor monitoring, canned responses and chat transcript capture to support inbound customer interactions. Operational coverage is the company website and customer-facing teams, with governance concentrated on widget configuration, response templates and session routing to align conversational workflows with support and sales processes.
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Marine Rescue Technologies Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Marine Rescue Technologies implemented Google Workspace (Formerly Google G-Suite) as its primary collaboration platform. The deployment is described on the company website and positions Google Workspace within the Collaboration category to support corporate email, calendar, and document collaboration for the organization.
The implementation includes core Google Workspace capabilities such as Gmail for domain email, Google Drive combined with Docs, Sheets, and Slides for shared document management, Calendar for scheduling, and Google Meet for remote meetings. Administrative configuration uses the Google Workspace admin console for user provisioning, group-based access control, and basic security and account management appropriate for a 20-person distribution firm.
Operationally the Google Workspace deployment covers company-wide business functions including communications, document workflows, and scheduling across Marine Rescue Technologies in the United States. The tenant is tied to the corporate domain and is surfaced on the public website for contact routing and collaboration links, with governance centered on centralized admin controls and group-level access policies.
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Collaboration | Collaboration |
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2019 | 2019 |
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Marine Rescue Technologies CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avaya | Legacy | Avaya Customer Experience | Customer Experience | CRM | n/a | 2018 | 2018 |
In 2018, Marine Rescue Technologies implemented Avaya Customer Experience using the Avaya OneCloud CPaaS platform to centralize automated outbound and inbound notification campaigns and business automation, establishing Avaya Customer Experience as the companys Customer Experience platform. The deployment supports MRTs core distribution and life safety business functions, and it is used both for customer-facing mass notification and for in-house unified communications through Avaya OneCloud UC and CC services.
The implementation moved MRTs premise-based AutoCrew management capabilities into a cloud-hosted AutoCrew Cloud service that leverages Avaya OneCloud CPaaS, including the Avaya Cloud Notification Service API. Functional capabilities implemented include two-way SMS and voice communications, email notifications, virtual receptionist call routing, business automation workflows, geo-pinpointing for location-based situational awareness, muster and accountability tracking, and analytical presentation of response data. MRT also plans to port additional AutoCrew features such as Certificate Tracking and Permit to Work to the cloud.
Architecturally the solution uses Avaya OneClouds globally distributed data center footprint for availability across 34 countries, with explicit presence in United States, Germany and Singapore as part of the provider network. Integration detail in the implementation emphasized a plug-and-play API approach, the Avaya OneCloud API enabled direct two-way communications into MRTs application stack while remaining PBX, database and hardware independent. Operational coverage spans customer sites including healthcare and critical infrastructure customers, and MRT uses the same Avaya cloud services for its internal unified communications and mobile app call handling.
Governance and operational changes focused on enabling MRTs automation development team to deliver cloud services quickly and to embed muster-based accountability into client emergency processes. Outcomes explicitly reported include faster system deployment timelines, improved customer response and streamlined communications, demonstrated by delivering a redundant encrypted hotline within 18 hours for a hospital prior to hurricane landfall, and broader ability to offer multi-directional notifications in multiple languages to state governments, airports and other vertical markets.
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IT Decision Makers and Key Stakeholders at Marine Rescue Technologies
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Apps Being Evaluated by Marine Rescue Technologies Executives
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