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Marine Rescue Technologies Tech Stack and Enterprise Applications

Marine Rescue Technologies AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Tawk.to Legacy Tawk.to Chatbots and Conversational AI AI-Powered Application n/a 2016 2016
In 2016, Marine Rescue Technologies implemented Tawk.to on its public website. Marine Rescue Technologies deployed the Tawk.to application in the Chatbots and Conversational AI category to provide real-time conversational engagement for customer support and sales inquiry handling on its site. The implementation focuses on a website chat widget delivered by Tawk.to, configured for live chat, visitor monitoring, canned responses and chat transcript capture to support inbound customer interactions. Operational coverage is the company website and customer-facing teams, with governance concentrated on widget configuration, response templates and session routing to align conversational workflows with support and sales processes.
Marine Rescue Technologies Collaboration
Vendor
Previous System
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Category
Market
VAR/SI
When
Live
Insight
Google Legacy Google Workspace (Formerly Google G-Suite) Collaboration Collaboration n/a 2017 2017
In 2017, Marine Rescue Technologies implemented Google Workspace (Formerly Google G-Suite) as its primary collaboration platform. The deployment is described on the company website and positions Google Workspace within the Collaboration category to support corporate email, calendar, and document collaboration for the organization. The implementation includes core Google Workspace capabilities such as Gmail for domain email, Google Drive combined with Docs, Sheets, and Slides for shared document management, Calendar for scheduling, and Google Meet for remote meetings. Administrative configuration uses the Google Workspace admin console for user provisioning, group-based access control, and basic security and account management appropriate for a 20-person distribution firm. Operationally the Google Workspace deployment covers company-wide business functions including communications, document workflows, and scheduling across Marine Rescue Technologies in the United States. The tenant is tied to the corporate domain and is surfaced on the public website for contact routing and collaboration links, with governance centered on centralized admin controls and group-level access policies.
Collaboration Collaboration 2019 2019
Marine Rescue Technologies CRM
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Previous System
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Insight
Avaya Legacy Avaya Customer Experience Customer Experience CRM n/a 2018 2018
In 2018, Marine Rescue Technologies implemented Avaya Customer Experience using the Avaya OneCloud CPaaS platform to centralize automated outbound and inbound notification campaigns and business automation, establishing Avaya Customer Experience as the companys Customer Experience platform. The deployment supports MRTs core distribution and life safety business functions, and it is used both for customer-facing mass notification and for in-house unified communications through Avaya OneCloud UC and CC services. The implementation moved MRTs premise-based AutoCrew management capabilities into a cloud-hosted AutoCrew Cloud service that leverages Avaya OneCloud CPaaS, including the Avaya Cloud Notification Service API. Functional capabilities implemented include two-way SMS and voice communications, email notifications, virtual receptionist call routing, business automation workflows, geo-pinpointing for location-based situational awareness, muster and accountability tracking, and analytical presentation of response data. MRT also plans to port additional AutoCrew features such as Certificate Tracking and Permit to Work to the cloud. Architecturally the solution uses Avaya OneClouds globally distributed data center footprint for availability across 34 countries, with explicit presence in United States, Germany and Singapore as part of the provider network. Integration detail in the implementation emphasized a plug-and-play API approach, the Avaya OneCloud API enabled direct two-way communications into MRTs application stack while remaining PBX, database and hardware independent. Operational coverage spans customer sites including healthcare and critical infrastructure customers, and MRT uses the same Avaya cloud services for its internal unified communications and mobile app call handling. Governance and operational changes focused on enabling MRTs automation development team to deliver cloud services quickly and to embed muster-based accountability into client emergency processes. Outcomes explicitly reported include faster system deployment timelines, improved customer response and streamlined communications, demonstrated by delivering a redundant encrypted hotline within 18 hours for a hospital prior to hurricane landfall, and broader ability to offer multi-directional notifications in multiple languages to state governments, airports and other vertical markets.

IT Decision Makers and Key Stakeholders at Marine Rescue Technologies

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Marine Rescue Technologies Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Marine Rescue Technologies IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Marine Rescue Technologies digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Marine Rescue Technologies Technographics
Marine Rescue Technologies is a Distribution organization based in United States, with around 20 employees and annual revenues of $2.0 million.
Marine Rescue Technologies operates a diverse technology stack with applications such as Tawk.to, Google Workspace (Formerly Google G-Suite) and Avaya Customer Experience, covering areas like Chatbots and Conversational AI, Collaboration and Customer Experience.
Marine Rescue Technologies has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Tawk.to, Google and Avaya.
Marine Rescue Technologies recently adopted applications including Zoho Mail in 2019, Avaya Customer Experience in 2018 and Google Workspace (Formerly Google G-Suite) in 2017, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Marine Rescue Technologies’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Marine Rescue Technologies’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Marine Rescue Technologies technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.