Marriott
21 Ridgedale Ave,
Florham Park, 07932, NJ,
United States
Florham Park, 07932, NJ,
United States
1 973-966-8999
Leisure and Hospitality
Marriott Technographics
Marriott Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Marriott and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11 Marriott employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Marriott has purchased the following applications: Visa Checkout for Payment Processing in 2017, Quore for Facility Management in 2021, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Marriott is running and its propensity to invest more and deepen its relationship with Visa , Apple , Quore or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Marriott revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Marriott intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Marriott Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Visa | Legacy | Visa Checkout | Payment Processing | ERP Financial Management | n/a | 2017 | 2017 |
In 2017, Marriott implemented Visa Checkout on their website as a Payment Processing option for online bookings. The deployment embedded the Visa Checkout consumer payment endpoint into the booking and checkout flow to capture payment credentials via the Visa Checkout interface, establishing a direct relationship between Marriott, Visa Checkout, and the companys e-commerce checkout pathways.
Configuration centered on front-end widget integration, tokenization of payment credentials, and leveraging Visa Checkout authorization flows to produce payment tokens and authorization responses. Functional capabilities implemented included guest checkout, stored token handling for repeat customers, card authentication surfaces, and basic fraud screening consistent with Payment Processing workflows, with Visa Checkout used as the consumer-facing payment method.
Integration work connected Visa Checkout tokens into Marriotts online payment gateway and payment authorization pipeline, and routed settlement and reconciliation data into finance and revenue operations processes. Operational scope was focused on the public website booking channel, with process and governance changes in e-commerce, payments operations, and customer service to handle tokenized payments, dispute handling, and updated payment acceptance and reconciliation procedures, while addressing PCI scope considerations arising from the token model.
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Payment Processing | ERP Financial Management |
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2025 | 2025 |
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Payment Processing | ERP Financial Management |
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2025 | 2025 |
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Payment Processing | ERP Financial Management |
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2017 | 2017 |
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Payment Processing | ERP Financial Management |
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2025 | 2025 |
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Payment Processing | ERP Financial Management |
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2025 | 2025 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Quore | Legacy | Quore | Facility Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Marriott implemented Quore, a Facility Management application, at SpringHill Suites by Marriott Franklin Cool Springs. Quore has been used since the property opened, and the chief engineer relies on the Quore platform daily to manage preventative maintenance and work orders.
The implementation centers on preventative maintenance scheduling and work order management, with configuration focused on PM oversight, task assignment, and work order lifecycle tracking. The case study explicitly references preventative maintenance and work order usage in the engineering process area, indicating the platform was provisioned to support recurring inspections, task escalation, and status updates tied to engineering workflows.
Operationally the rollout was property level, embedding the Facility Management application into frontline engineering operations from day one of hotel operations. Usage coverage is anchored to the chief engineer and on-site maintenance personnel, bringing maintenance planning, task tracking, and completion reporting into a single operational application.
Governance and process impact are documented as establishing preventative maintenance oversight and task tracking from the start of operations, creating an operational baseline for maintenance governance at the property. No integrations or implementation partners are specified in the source material.
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Guest Management | ERP Services and Operations |
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2023 | 2023 |
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Guest Management | ERP Services and Operations |
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2023 | 2023 |
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Reservation and Booking Management | ERP Services and Operations |
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2016 | 2016 |
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Reservation and Booking Management | ERP Services and Operations |
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2016 | 2016 |
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Reservation and Booking Management | ERP Services and Operations |
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2025 | 2025 |
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Reservation and Booking Management | ERP Services and Operations |
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2025 | 2025 |
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Reservation and Booking Management | ERP Services and Operations |
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2025 | 2025 |
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Reservation and Booking Management | ERP Services and Operations |
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2025 | 2025 |
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Reservation and Booking Management | ERP Services and Operations |
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2025 | 2025 |
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Reservation and Booking Management | ERP Services and Operations |
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2016 | 2016 |
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Reservation and Booking Management | ERP Services and Operations |
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2016 | 2016 |
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Reservation and Booking Management | ERP Services and Operations |
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2025 | 2025 |
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Reservation and Booking Management | ERP Services and Operations |
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2025 | 2025 |
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Reservation and Booking Management | ERP Services and Operations |
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2025 | 2025 |
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Reservation and Booking Management | ERP Services and Operations |
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2025 | 2025 |
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Reservation and Booking Management | ERP Services and Operations |
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2025 | 2025 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
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Chatbots and Conversational AI | AI-Powered Application |
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2023 | 2023 |
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Chatbots and Conversational AI | AI-Powered Application |
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2016 | 2016 |
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Chatbots and Conversational AI | AI-Powered Application |
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2023 | 2023 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2025 | 2025 |
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Analytics and BI | Analytics and BI |
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2025 | 2025 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2024 | 2024 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2024 | 2024 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2024 | 2024 |
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Collaboration | Collaboration |
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2025 | 2025 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2024 | 2024 |
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Collaboration | Collaboration |
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2025 | 2025 |
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Event Management | Collaboration |
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2025 | 2025 |
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Event Management | Collaboration |
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2025 | 2025 |
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Online Meeting Scheduling | Collaboration |
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2025 | 2025 |
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Online Meeting Scheduling | Collaboration |
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2025 | 2025 |
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Online Meeting Scheduling | Collaboration |
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2025 | 2025 |
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Online Meeting Scheduling | Collaboration |
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2025 | 2025 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2016 | 2016 |
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Content Management | Content Management |
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2023 | 2023 |
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Content Management | Content Management |
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2025 | 2025 |
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Content Management | Content Management |
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2025 | 2025 |
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Content Management | Content Management |
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2016 | 2016 |
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Content Management | Content Management |
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2023 | 2023 |
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Content Management | Content Management |
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2025 | 2025 |
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Content Management | Content Management |
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2025 | 2025 |
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Digital Asset Management | Content Management |
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2025 | 2025 |
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Digital Asset Management | Content Management |
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2025 | 2025 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Video Editing | Content Management |
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2016 | 2016 |
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Video Editing | Content Management |
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2024 | 2024 |
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Video Editing | Content Management |
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2016 | 2016 |
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Video Editing | Content Management |
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2024 | 2024 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2013 | 2013 |
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eCommerce | eCommerce |
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2014 | 2014 |
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eCommerce | eCommerce |
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2025 | 2025 |
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eCommerce | eCommerce |
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2013 | 2013 |
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eCommerce | eCommerce |
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2014 | 2014 |
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eCommerce | eCommerce |
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2025 | 2025 |
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Personalization and Product Recommendations | eCommerce |
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2015 | 2015 |
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Personalization and Product Recommendations | eCommerce |
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2015 | 2015 |
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Personalization and Product Recommendations | eCommerce |
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2015 | 2015 |
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Personalization and Product Recommendations | eCommerce |
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2015 | 2015 |
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CRM
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2025 | 2025 |
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Application Performance Management | ITSM |
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2025 | 2025 |
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Application Performance Management | ITSM |
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2025 | 2025 |
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Application Performance Management | ITSM |
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2025 | 2025 |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2025 | 2025 |
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Application Performance Management | ITSM |
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2025 | 2025 |
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Application Performance Management | ITSM |
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2025 | 2025 |
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Application Performance Management | ITSM |
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2025 | 2025 |
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IT Service Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2022 | 2022 |
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IT Service Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2022 | 2022 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2025 | 2025 |
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API Management | PaaS |
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2025 | 2025 |
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Apps Development | PaaS |
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2025 | 2025 |
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Apps Development | PaaS |
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2021 | 2021 |
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Apps Development | PaaS |
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2025 | 2025 |
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Apps Development | PaaS |
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2025 | 2025 |
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Apps Development | PaaS |
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2021 | 2021 |
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Apps Development | PaaS |
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2025 | 2025 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2017 | 2017 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2017 | 2017 |
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Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Video Security Cameras | Physical Security |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Marriott
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Marriott Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Marriott IT executives and key decision makers. This section highlights Marriott's latest recorded technology evaluations, including Microsoft Dynamics 365 for Finance and Operations for ERP Financial on 2025-04-03. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Marriott digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Marriott Technographics
Marriott is a Leisure and Hospitality organization based in United States,
with around 11 employees and annual revenues of $1.0 million.
Marriott operates a diverse technology stack with applications such as
Visa Checkout, Quore and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like Payment Processing, Facility Management and Chatbots and Conversational AI.
Marriott has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Visa, Quore and Salesforce.
Marriott recently adopted applications including
Visa Authorize.Net in 2025, Apple Pay in 2025 and Visa Authorize.Net in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Marriott’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Marriott’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Marriott technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.