San Antonio, 78232, TX,
United States
Massage Heights Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Massage Heights and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Massage Heights employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Massage Heights has purchased the following applications: Microsoft 365 for Collaboration in 2015, Hotjar for Customer Experience in 2020, New Relic APM for Application Performance Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Massage Heights is running and its propensity to invest more and deepen its relationship with Microsoft , Zenoti , XBlue or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Massage Heights revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Massage Heights intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Massage Heights implemented Microsoft 365 to centralize Collaboration across its corporate environment. The implementation is visible on the company website, indicating use of Microsoft 365 assets for corporate communication and public facing content workflows, and establishing Microsoft 365 as the primary Collaboration platform for the organization.
The deployment leverages standard Microsoft 365 capabilities, including Exchange Online for email, SharePoint Online for intranet and document libraries, Microsoft Teams for real time collaboration, OneDrive for personal file storage, and Azure Active Directory for identity and access management. Administration and governance are aligned to a centralized Microsoft 365 tenant model, supporting corporate communications, document collaboration, and cross functional workflows across business functions such as marketing, HR, and operations, with tenant level policy and access controls to manage security and user provisioning.
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Online Meeting Scheduling | Collaboration |
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2020 | 2020 |
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PBX, VoiP and Phone Systems | Collaboration |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, Massage Heights implemented Hotjar on its public website to strengthen digital observation and Customer Experience capabilities. The Hotjar deployment is positioned to support marketing and UX functions, with Massage Heights Hotjar Customer Experience workflows focused on behavioral analytics and user feedback on site pages.
The implementation uses the Hotjar JavaScript snippet deployed across the website to enable session recordings, heatmaps, click maps, funnel analysis, and on‑page feedback widgets, aligning with common Customer Experience instrumentation patterns. Configuration work centered on page-level tagging and sampling rules, and implementation governance included privacy and consent-aware settings to limit data capture in line with website controls.
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2017 | 2017 |
In 2017, Massage Heights implemented New Relic APM on their customer facing website. The deployment focused on instrumenting the web application stack and associated backend services to provide visibility into transaction performance and error traces. New Relic APM was configured to collect application level telemetry across front end request paths and server side processes, consistent with Application Performance Management practices for web properties. This work supported monitoring of the corporate digital channel for a 1500 employee professional services organization.
The implementation used New Relic APM capabilities such as transaction tracing, real user monitoring, error analytics, and alerting to surface application performance signals and prioritize operational response. Configuration included dashboarding and alert policies to route incidents into existing IT and application support workflows, establishing monitoring ownership among the IT and digital operations teams. Instrumentation was applied at the application tier via APM agents and bytecode level traces where applicable, enabling trace level diagnostics without referencing other named systems. Governance emphasized operational monitoring, incident triage procedures, and incremental rollout across the live website.
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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