Massey Services
315 Groveland Street,
Orlando, 32804, FL,
United States
Orlando, 32804, FL,
United States
1 407-645-2500
Professional Services
Massey Services Technographics
Massey Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Massey Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Massey Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Massey Services has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2019, LiveChat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Massey Services is running and its propensity to invest more and deepen its relationship with Microsoft , LiveChat, Inc. , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Massey Services revenues, which have grown to $400.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Massey Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Massey Services Tech Stack and Enterprise Applications
Massey Services ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Microsoft Dynamics AX | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | n/a | 2019 | 2020 |
In 2019, Massey Services upgraded Microsoft Dynamics AX 2012 to Microsoft Dynamics 365 for Finance and Operations as its ERP Financial system. The upgrade was led internally with a Senior Financial Accountant serving as project manager and subsequently acting as ERP administrator and power user, positioning Microsoft Dynamics 365 for Finance and Operations as the primary finance and accounting application for the company.
Configuration and functional work focused on core financial modules typical of an ERP Financial deployment, including general ledger, account reconciliation, financial reporting, budgeting and forecasting, and structured month-end, quarter-end and year-end close processes. The Senior Financial Accountant managed configuration, validation, security of financial reporting, and established variance reporting and reconciliation workflows supported by the application.
Operational coverage centered on finance, accounting, and executive reporting workflows, with on-site financial management responsibilities noted in the Orlando, Florida area. The implementation supported monthly variance reporting, budget and forecast development, and account reconciliations across Massey Services businesses, aligning finance and on-site operational teams around a single ERP Financial instance.
Governance was implemented through an internal ERP administrator and power user model, with clear ownership for financial close tasks and ongoing process improvement led by the Senior Financial Accountant. The project standardized close and reporting processes, reinforced role-based security and control over financial reporting, and embedded finance team collaboration with executive leadership for ongoing budgeting and analysis.
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Massey Services AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Massey Services implemented LiveChat on their website to enable real-time customer engagement and web-based inquiry handling. Massey Services LiveChat Chatbots and Conversational AI supports customer service and lead capture workflows via an embedded web widget across public site pages.
Configuration focused on standard Chatbots and Conversational AI capabilities including agent routing, canned responses, proactive chat triggers, chat transcript retention and basic conversational analytics. Operational rollout centered on updating website pages to host the LiveChat widget, training service and sales agents on chat workflows, and establishing staffing and governance for continuous web channel ownership and operational monitoring.
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Massey Services Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Massey Services implemented Microsoft 365 as its enterprise Collaboration platform. The Microsoft 365 deployment established a cloud-hosted tenant to provide unified collaboration and productivity capabilities across the organization.
The implementation of Microsoft 365 delivered standard Collaboration modules including Exchange Online for enterprise email, SharePoint Online for intranet and document and records management, OneDrive for personal file synchronization, Microsoft Teams for chat and meetings, and Office desktop and web applications for daily productivity. Microsoft 365 was used to consolidate communication, document collaboration, and schedule and meeting workflows consistent with Collaboration category capabilities.
Identity and access were managed within the Microsoft 365 tenant using Azure Active Directory as the identity plane for user provisioning and single sign-on, aligning identity, access, and group membership with collaboration permissions. Operational coverage extended across Massey Services US operations, supporting both corporate staff and field service teams with cloud-hosted mail, file, and collaboration services.
Governance and operational controls were implemented at the tenant level to enforce retention and compliance policies, mailbox and SharePoint site governance, and centralized administrative controls for user lifecycle workflows. The company website source confirms Microsoft 365 is in use on their website, indicating public-facing or administrative ties to the same Microsoft 365 tenant.
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Massey Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Massey Services ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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Massey Services IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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SD-WAN | IaaS |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at Massey Services
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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VP IT | VP | IT | |
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Accounts Receivable Manager | Manager | Finance | |
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Executive Vice President CFO | CXO | Finance | |
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Vice President of Finance and Accounting | VP | Finance | |
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AR Manager | Manager | Finance | |
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Apps Being Evaluated by Massey Services Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Massey Services IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Massey Services digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Massey Services Technographics
Massey Services is a Professional Services organization based in United States,
with around 2500 employees and annual revenues of $400.0 million.
Massey Services operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, LiveChat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Massey Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and LiveChat, Inc..
Massey Services recently adopted applications including
Lumen SD-WAN in 2024, LiveChat in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Massey Services’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Massey Services’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Massey Services technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.