MatrixCare
1550 American Blvd. East 9th Floor,
Bloomington, 55425, MN,
United States
Bloomington, 55425, MN,
United States
1 952-995-9800
Professional Services
MatrixCare Technographics
MatrixCare Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by MatrixCare and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 MatrixCare employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that MatrixCare has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2016, Drift AI Chatbot for Chatbots and Conversational AI in 2020, Microsoft Power BI for Analytics and BI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems MatrixCare is running and its propensity to invest more and deepen its relationship with Oracle , Drift , Ruby or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing MatrixCare revenues, which have grown to $120.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MatrixCare intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
MatrixCare Tech Stack and Enterprise Applications
MatrixCare ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Microsoft Dynamics GP | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, MatrixCare implemented Oracle NetSuite ERP to replace Microsoft Dynamics GP and centralize its financial operations. The deployment targeted ERP Financial functionality across accounting and billing processes.
Configuration emphasized Accounts Receivable, recurring invoicing tied to contract terms, collections coordination, month end close workflows, and journal entry preparation for management approval. The Oracle NetSuite ERP configuration included automation of recurring billing schedules and AR subledger tasks consistent with ERP Financial practices. MatrixCare also implemented OpenAir time tracking and project management software alongside the ERP to support project invoicing and time capture for professional services.
Operational ownership rested in the Accounts Receivable department, which managed contract based invoicing and third party collections coordination, while finance maintained month end close and journal entry governance. Process controls were established for invoice generation, approval of journal entries, and collections escalation following company policies and procedures. The implementation aligned financial workflows with project management activities to ensure billing matched contracted services.
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MatrixCare AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, MatrixCare implemented Drift AI Chatbot on its corporate website. The Drift AI Chatbot operates as a customer-facing conversational agent within the Chatbots and Conversational AI category to handle web visitor engagement, automated responses, and initial lead qualification. MatrixCare uses Drift AI Chatbot to support marketing and customer success workflows and to provide conversational guidance for prospective clients and existing customers.
The deployment is web-hosted and configured with conversational playbooks, automated response flows, context-aware messaging, and escalation rules that route complex interactions to human agents. Governance and operational ownership are organized across marketing and customer success, with conversation script versioning and scheduled review cycles to tune messaging and handoff criteria. The implementation focuses on site-level conversational workflow orchestration and visitor engagement instrumentation.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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MatrixCare Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2015 | 2018 |
In 2015, MatrixCare implemented Microsoft Power BI. The company sought a highly available, scalable, and secure technology platform that would support next generation analytics while requiring little in-house management, and chose Microsoft Azure alongside Microsoft Power BI as the foundation for its Analytics and BI strategy.
MatrixCare deployed Microsoft Power BI to centralize Analytics and BI across clinical and operational functions, using the application for centralized data modeling, enterprise reporting, interactive dashboards, and self service analytics. Configuration emphasized cloud native data ingestion, semantic modeling, and governance aware report authoring to meet healthcare data constraints and regulatory considerations.
The architecture was designed to integrate with the diverse healthcare data silos that feed MatrixCare systems, leveraging Azure compute and storage to enable rapid on demand scaling and high availability while isolating sensitive clinical data. Operational coverage targeted organization wide analytics across clinical, financial, and operational business functions to unify reporting and analytics for MatrixCare professional services.
Governance and rollout focused on creating an open yet highly secure solution, combining Azure security controls with Microsoft Power BI tenant governance, roles based access, and data classification to limit exposure of protected health information. MatrixCare selected the cloud platform to minimize internal management burden and to establish a platform partner relationship to accelerate secure integrations across healthcare data producers.
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MatrixCare Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2016 | 2016 |
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MatrixCare CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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MatrixCare PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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MatrixCare PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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MatrixCare IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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MatrixCare CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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DDoS Protection | CyberSecurity |
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2019 | 2019 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at MatrixCare
| First Name | Last Name | Title | Function | Department | Phone | |
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CTO/SVP Research and Product Development | VP | Finance | |
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Director Financial Planning Analysis | Director | Finance | |
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Director, Enterprise Interoperability | Director | Finance | |
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President & CEO | CXO | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Accounts Receivable Collections Manager | Manager | Finance | |
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Apps Being Evaluated by MatrixCare Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from MatrixCare IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the MatrixCare digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD MatrixCare Technographics
MatrixCare is a Professional Services organization based in United States,
with around 600 employees and annual revenues of $120.0 million.
MatrixCare operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Drift AI Chatbot and Microsoft Power BI,
covering areas like ERP Financial, Chatbots and Conversational AI and Analytics and BI.
MatrixCare has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Drift and Microsoft.
MatrixCare recently adopted applications including
Ruby Live Chat in 2021, Salesforce Sales Cloud in 2021 and SmartSheet in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of MatrixCare’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates MatrixCare’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete MatrixCare technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.