Mazda Motor Belux / Mazda Motor Logistics Europe Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Mazda Motor Belux / Mazda Motor Logistics Europe and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Mazda Motor Belux / Mazda Motor Logistics Europe employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mazda Motor Belux / Mazda Motor Logistics Europe has purchased the following applications: Contentsquare for Customer Experience in 2022, ServiceNow Incident Management for Incident Management in 2021, OneTrust Cookie Consent for Governance, Risk and Compliance in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mazda Motor Belux / Mazda Motor Logistics Europe is running and its propensity to invest more and deepen its relationship with Contentsquare , Oracle , Quantcast or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mazda Motor Belux / Mazda Motor Logistics Europe revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mazda Motor Belux / Mazda Motor Logistics Europe intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Contentsquare | Customer Experience | CRM | n/a | 2022 | 2022 |
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Customer Experience | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow Incident Management | Incident Management | ITSM | n/a | 2021 | 2022 |
In 2021, Mazda Motor Belux implemented ServiceNow Incident Management across Mazda Motor Belux and Mazda Motor Logistics Europe to standardize incident intake and response workflows. The deployment targeted core IT service management processes and established ServiceNow Incident Management as the centralized incident record and routing platform.
Configuration work focused on Incident Management and complementary ITSM modules including Problem Management, Change Management, Release and Deployment Management, Catalog Management, Demand Management, Contract Management, and Knowledge Management. Program responsibilities documented in source notes include FRS creation, documentation, training, and knowledge management to support adoption. The implementation included structured configuration of request catalog items, incident lifecycle states, priority and SLA settings aligned to ITIL V3 and ITIL4 practices.
Operational coverage encompassed end to end ITSM platform governance, Service Delivery, BAU, projects, and continuous service improvement across the company IT organization, with platform ownership and escalation managed on site in Willebroek Belgium. ServiceNow Platform Owner duties included release upgrades, FRS discussions, timeline negotiation on deliverables, and supplier management for the toolset. Financial oversight for the ServiceNow environment covered resourcing, cost optimization and annual budget planning.
Governance and operational processes were formalized through release and deployment management, change control, escalation management for project and BAU activities, and formal training rollouts. The ServiceNow Platform Owner led change management, release upgrade coordination, FRS creation and documentation to enforce a single source of truth for incident and request data. ServiceNow Incident Management implements the Incident Management category for Mazda Motor Belux and Mazda Motor Logistics Europe and is positioned as the enterprise incident and service request orchestration layer.
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OneTrust | Legacy | OneTrust Cookie Consent | Governance, Risk and Compliance | TRM | n/a | 2022 | 2022 |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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