Solana Beach, 92075, CA,
United States
MD Revolution Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by MD Revolution and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 MD Revolution employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that MD Revolution has purchased the following applications: CGM Medisoft for Medical Practice Management in 2015, Microsoft 365 for Collaboration in 2016, FreshDesk Customer Support for Customer Support in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems MD Revolution is running and its propensity to invest more and deepen its relationship with CompuGroup Medical , Microsoft , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing MD Revolution revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MD Revolution intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CompuGroup Medical | Legacy | CGM Medisoft | Medical Practice Management | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, MD Revolution implemented CGM Medisoft for Medical Practice Management to centralize front office and revenue cycle operations. The deployment targeted clinic level practice administration for a US based healthcare organization of approximately 150 employees.
CGM Medisoft was configured to deliver core Medical Practice Management capabilities including patient registration, appointment scheduling, insurance eligibility screening, claims management, practice billing, reporting, and accounts receivable workflows. Configuration work emphasized billing rules, payer lists, CPT and ICD code management, provider scheduling templates, and modular setup to support ambulatory practice operations.
Operational rollout included role based access control, structured coding and claims submission processes, and governance to standardize front office workflows across departments and sites. Interfaces were provisioned to interoperate with Electronic Health Records Software environments, with the environment referencing Aprima, eCW, eMDs, Cerner, Epic, Medent, Allscripts, McKesson, Picasso, Medisoft, NextGen, GE Centricity, Spring Charts, and Athena where applicable, aligning CGM Medisoft with clinical systems and electronic claims flows.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, MD Revolution deployed Microsoft 365 to provide Collaboration capabilities across the organization. The full application name Microsoft 365 appears on the company website, confirming use of Microsoft 365 services to support corporate communication, document sharing, and web-facing content in a 150-employee healthcare environment in the United States. MD Revolution Microsoft 365 Collaboration supports clinical coordination, administrative operations, and patient engagement business functions.
The implementation follows a cloud-first Microsoft 365 tenancy pattern, leveraging widely recognized Collaboration components such as Exchange Online for email, SharePoint Online for intranet and document libraries, Microsoft Teams for real-time collaboration, and OneDrive for Business for individual file storage. Operational governance is aligned with standard tenant administration and user provisioning workflows, with role-based access and information governance controls applied to clinical and administrative data. The public site usage of Microsoft 365 indicates integration of collaboration tooling with external-facing content and internal collaboration needs.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2015 | 2015 |
In 2015 MD Revolution deployed FreshDesk Customer Support as its web facing service desk solution. The deployment used FreshDesk Customer Support's SaaS delivery model embedded on MD Revolution's public website to capture inbound inquiries through a web form and support widget, centralizing ticket creation and lifecycle management. Functional capabilities implemented align with Customer Support patterns, including multi channel ticketing from web and email, a knowledge base for self service, configurable ticket fields, automated routing rules, and agent role management.
Operational ownership is with MD Revolution's patient support and customer service teams within the United States, sized to a 150 employee organization, and governance emphasis is on agent groups, escalation workflows, and service level targets consistent with Customer Support operations. The FreshDesk Customer Support instance provides a single source for case tracking and resolution across online inquiry channels, and its website embedding ensures direct routing of digital patient touchpoints into the support workflow.
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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