AI Buyer Insights:

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Mears Group PLC Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Infor Legacy Infor SunSystems ERP Financial ERP Financial Management n/a 2015 2016
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Moodle Legacy Moodle LMS Learning and Development HCM n/a 2018 2018
Recruiting, Applicant Tracking System HCM 2020 2020
AI Development
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
ServiceNow Legacy ServiceNow Now Assist Generative AI Platforms AI Development n/a 2024 2024
In 2024, Mears Group PLC implemented ServiceNow Now Assist across employee service channels. The deployment targeted IT Service Management and HR Service Delivery in the United Kingdom under the Generative AI Platforms category, with the stated goal of improving self service and speeding resolutions for staff and customers. ServiceNow Now Assist was configured to surface knowledge articles, draft agent responses, and provide conversational assistance across employee service channels, reflecting common Generative AI Platforms capabilities for knowledge retrieval and response augmentation. Configuration work included tuning knowledge models and response templates to support faster triage and reduced manual handling. Implemented functional workflows covered incident intake, request fulfillment and HR case routing within IT Service Management and HR Service Delivery. Operational scope remained within the United Kingdom and spanned staff and customer facing service interactions managed by Mears Group PLC. Governance emphasis focused on knowledge curation and a phased rollout across service teams, with monitoring during the initial months to validate call deflection, refine routing and adjust knowledge responses. Early outcomes reported in the first months after deployment included up to 10 minutes saved per request, 83% call deflection, and more than an 8% increase in self service. These reported results were observed across IT Service Management and HR Service Delivery channels following the ServiceNow Now Assist deployment. The implementation aligns Mears Group PLC ServiceNow Now Assist Generative AI Platforms with operational objectives around faster resolution and increased self service.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Collaboration Collaboration 2020 2020
Collaboration Collaboration 2021 2021
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Digital Signing Content Management 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Experience CRM 2020 2020
Customer Experience CRM 2020 2020
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2020 2020
Transactional Email PaaS 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2012 2012
Application Hosting and Computing Services IaaS 2016 2016
Application Hosting and Computing Services IaaS 2020 2020
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2020 2020
IT Decision Makers and Key Stakeholders at Mears Group PLC
First Name Last Name Title Function Department Email Phone
No data found
Apps Being Evaluated by Mears Group PLC Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Mears Group PLC Technographics

Mears Group PLC is a Professional Services organization based in United Kingdom, with around 5500 employees and annual revenues of $1.19 billion.

Mears Group PLC operates a diverse technology stack with applications such as Infor SunSystems, Moodle LMS and ServiceNow Now Assist, covering areas like ERP Financial, Learning and Development and Generative AI Platforms.

Mears Group PLC has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Infor, Moodle and ServiceNow.

Mears Group PLC recently adopted applications including ServiceNow Now Assist in 2024, CodeTwo Email Signatures in 2021 and Intuit Mailchimp Mandrill in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Mears Group PLC’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Mears Group PLC’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Mears Group PLC technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.