Gloucester, GL3 4AH,
United Kingdom
Mears Group PLC Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Mears Group PLC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5500 Mears Group PLC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mears Group PLC has purchased the following applications: Infor SunSystems for ERP Financial in 2015, Moodle LMS for Learning and Development in 2018, ServiceNow Now Assist for Generative AI Platforms in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mears Group PLC is running and its propensity to invest more and deepen its relationship with Infor , Moodle , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mears Group PLC revenues, which have grown to $1.19 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mears Group PLC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP Financial Management | n/a | 2015 | 2016 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Moodle | Legacy | Moodle LMS | Learning and Development | HCM | n/a | 2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow Now Assist | Generative AI Platforms | AI Development | n/a | 2024 | 2024 |
In 2024, Mears Group PLC implemented ServiceNow Now Assist across employee service channels. The deployment targeted IT Service Management and HR Service Delivery in the United Kingdom under the Generative AI Platforms category, with the stated goal of improving self service and speeding resolutions for staff and customers.
ServiceNow Now Assist was configured to surface knowledge articles, draft agent responses, and provide conversational assistance across employee service channels, reflecting common Generative AI Platforms capabilities for knowledge retrieval and response augmentation. Configuration work included tuning knowledge models and response templates to support faster triage and reduced manual handling. Implemented functional workflows covered incident intake, request fulfillment and HR case routing within IT Service Management and HR Service Delivery.
Operational scope remained within the United Kingdom and spanned staff and customer facing service interactions managed by Mears Group PLC. Governance emphasis focused on knowledge curation and a phased rollout across service teams, with monitoring during the initial months to validate call deflection, refine routing and adjust knowledge responses.
Early outcomes reported in the first months after deployment included up to 10 minutes saved per request, 83% call deflection, and more than an 8% increase in self service. These reported results were observed across IT Service Management and HR Service Delivery channels following the ServiceNow Now Assist deployment. The implementation aligns Mears Group PLC ServiceNow Now Assist Generative AI Platforms with operational objectives around faster resolution and increased self service.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Collaboration | Collaboration |
|
2020 | 2020 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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