Bala Cynwyd, 19004, PA,
United States
Medical Alert Technographics
Medical Alert Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Medical Alert and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Medical Alert employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Medical Alert has purchased the following applications: GoDaddy Webmail for Collaboration in 2017, Five9 Cloud for Call Center in 2015, GoDaddy for Application Hosting and Computing Services in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Medical Alert is running and its propensity to invest more and deepen its relationship with GoDaddy , Five9 , NextRoll or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Medical Alert revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Medical Alert intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Medical Alert Tech Stack and Enterprise Applications
Medical Alert Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy Webmail | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Medical Alert deployed GoDaddy Webmail as its primary Collaboration solution. The implementation uses GoDaddy hosted email and webmail access provisioned to support the companys roughly 100 employees, and GoDaddy Email is surfaced on the corporate website to handle public-facing contact addresses. GoDaddy Webmail is the visible email layer tied to the organizations domain and user accounts.
GoDaddy Webmail delivers standard hosted email capabilities consistent with the Collaboration category, including mailbox provisioning, a browser-based webmail interface, mail transport access for client configuration, and platform-level spam and security controls. Administration is conducted through the GoDaddy account console with centralized user and mailbox management, which aligns mailbox lifecycle workflows with HR and IT provisioning processes. The deployment primarily supports corporate communications and customer support functions, and operation is consolidated under the vendor-hosted email model without onsite mail servers.
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Medical Alert CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Five9 | Legacy | Five9 Cloud | Call Center | CRM | Direct from vendor | 2015 | 2015 |
In 2015, Medical Alert implemented Five9 Cloud for Call Center to centralize voice operations for its United States customer support and emergency response functions. The initiative targeted customer service and dispatch departments and was positioned as a cloud-first contact handling layer for inbound and outbound interactions.
The Five9 Cloud deployment used a cloud-hosted telephony architecture with browser-based agent consoles and cloud session management. Functional modules included automated inbound ACD routing, IVR self-service flows, outbound dialing and campaign management, call recording and quality monitoring, and real-time plus historical reporting for operations and supervision. Configuration work emphasized agent profile setup, queue strategies, skill-based routing, and scripting to standardize contact handling and escalation paths.
Procured direct from vendor, the rollout was executed in phases across support and dispatch teams, accompanied by role-based training and documented operating procedures. Governance focused on call handling workflows, quality assurance checkpoints, and change control for IVR and routing rules to maintain operational consistency.
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Medical Alert IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy | Application Hosting and Computing Services | IaaS | n/a | 2017 | 2017 |
In 2017, Medical Alert configured GoDaddy to manage DNS for its public website. The deployment uses GoDaddy within the Application Hosting and Computing Services category to provide authoritative DNS, nameserver delegation, and zone file management for https://www.medicalalarm.com, with GoDaddy DNS serving as the domain level routing and resolution service for the site.
Operational scope centers on web operations and IT management for the corporate website, with DNS record administration and change control processes supporting marketing and customer-facing services. The implementation focuses on DNS management capabilities common to Application Hosting and Computing Services, including A, CNAME, MX and TXT record configuration and TTL controls, and centralizes domain and DNS administration under GoDaddy.
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Medical Alert CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Medical Alert
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Medical Alert Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||