Medicover
Medicover Technographics
Medicover Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Medicover and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 38000 Medicover employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Medicover has purchased the following applications: Microsoft 365 for Collaboration in 2021, Startquestion Customer Experience for Customer Experience in 2018, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Medicover is running and its propensity to invest more and deepen its relationship with Microsoft , Startquestion , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Medicover revenues, which have grown to $1.64 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Medicover intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Medicover Tech Stack and Enterprise Applications
Medicover Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Medicover implemented Microsoft 365 to support Collaboration across its organization. Medicover deployed Microsoft 365 as the primary Collaboration platform to standardize productivity and communication across corporate functions and clinical support teams, establishing Microsoft 365 as the central toolset for internal collaboration and document workflows.
The Microsoft 365 deployment includes core Collaboration capabilities such as Outlook email and calendaring, Microsoft Teams for meetings and persistent chat, SharePoint and OneDrive for document management and co-authoring, and the Microsoft 365 productivity applications for content creation. Configuration work focused on tenant level collaboration settings, identity and access controls provided by Microsoft 365 identity services, and content governance consistent with enterprise document lifecycle and information protection practices.
Public signals on Medicover's website indicate Microsoft 365 presence in the company environment, aligning web-facing assets with the internal Collaboration platform. Operational ownership was positioned within centralized IT with rollout and adoption support for business units, reflecting standard Collaboration governance for policy enforcement, user provisioning, and ongoing platform management.
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Medicover CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Startquestion | Legacy | Startquestion Customer Experience | Customer Experience | CRM | n/a | 2018 | 2018 |
In 2018, Medicover implemented Startquestion Customer Experience to run a Voice-of-Customer NPS program across its Polish healthcare facilities, with a focus on patient experience in Poland. The deployment used Startquestion Customer Experience in the Customer Experience category to centralize patient feedback collection and reporting for management and quality teams.
The implementation delivered automated invitation dispatch at scale and centralized reporting capabilities, sending approximately 200,000 invitations monthly and conducting around 200 surveys to inform management and quality initiatives. Functional modules emphasized in the rollout included NPS collection, survey orchestration, response capture, and automated report generation for operational stakeholders.
The Startquestion Customer Experience solution was integrated with Medicover internal systems to automate dispatch and reporting workflows, enabling survey results to flow into governance and quality processes. Operational coverage was scoped to Polish healthcare sites and patient experience teams, linking patient feedback to management review cycles and board-level reporting.
Medicover reported an average response rate of approximately 13 percent and established board-level reporting based on NPS results, using the outputs to inform patient experience and quality initiatives.
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2021 | 2021 |
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Medicover IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2014 | 2014 |
In 2014, Medicover deployed Microsoft Azure Cloud Services to host its public website, establishing a cloud-based surface for web traffic and content delivery. The implementation placed Microsoft Azure Cloud Services squarely within the Application Hosting and Computing Services category to provide externally facing compute and hosting infrastructure for the corporate site.
The Microsoft Azure Cloud Services deployment leveraged core hosting, virtual compute, and durable storage capabilities typical of the Application Hosting and Computing Services category, enabling platform-managed scaling and web front-end hosting. Configuration work focused on web application hosting patterns, content delivery optimization and automated provisioning consistent with platform-as-a-service and infrastructure-as-a-service models.
Operational coverage centered on the public website environment, with the implementation integrated into Medicover web application and content management layers. Governance and operations were aligned to central IT web hosting practices, using cloud resource subscription management, access controls and policy-driven configuration to control hosting lifecycle and change management.
Medicover continues to use Microsoft Azure Cloud Services for its website hosting, linking Medicover, Microsoft Azure Cloud Services, Application Hosting and Computing Services, and public website operations in a single cloud hosting footprint.
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Medicover
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Medicover Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Medicover IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Medicover digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Medicover Technographics
Medicover is a Healthcare organization based in Sweden,
with around 38000 employees and annual revenues of $1.64 billion.
Medicover operates a diverse technology stack with applications such as
Microsoft 365, Startquestion Customer Experience and Microsoft Azure Cloud Services,
covering areas like Collaboration, Customer Experience and Application Hosting and Computing Services.
Medicover has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and Startquestion.
Medicover recently adopted applications including
Microsoft 365 in 2021, Salesforce Sales Cloud in 2021 and Tealium IQ Tag Management in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Medicover’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Medicover’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Medicover technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.