List of Startquestion Customer Experience Customers
Warsaw, 02-495,
Poland
Since 2010, our global team of researchers has been studying Startquestion Customer Experience customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Startquestion Customer Experience for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Startquestion Customer Experience for Customer Experience include: Medicover, a Sweden based Healthcare organisation with 38000 employees and revenues of $1.64 billion, Grupa Zywiec, a Poland based Consumer Packaged Goods organisation with 1791 employees and revenues of $649.2 million, Modivo Poland, a Poland based Retail organisation with 1500 employees and revenues of $250.0 million, Notino Czech Republic, a Czech Republic based Retail organisation with 1700 employees and revenues of $238.0 million, 8a Poland, a Poland based Retail organisation with 450 employees and revenues of $55.0 million and many others.
Contact us if you need a completed and verified list of companies using Startquestion Customer Experience, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Startquestion Customer Experience customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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8a Poland | Retail | 450 | $55M | Poland | Startquestion | Startquestion Customer Experience | Customer Experience | 2025 | n/a |
In 2025, 8a Poland deployed Startquestion Customer Experience on its public website to capture customer feedback across its e-commerce touchpoints. 8a Poland implemented Startquestion Customer Experience to support Customer Experience workflows for online shoppers and customer service interactions, aligning feedback capture with marketing and support business functions.
The implementation emphasizes embedded web survey widgets and configurable survey flows, using the Startquestion Customer Experience application to run CSAT and NPS style instruments, multi-step questionnaires, and real-time analytics dashboards. Configuration work focused on survey targeting by page context and visitor behavior, centralizing responses into a single feedback console for operational teams. Governance centered on a phased rollout on the website with role-based access to the Startquestion Customer Experience dashboard, handoffs between e-commerce and customer support for feedback triage, and standardized survey templates to ensure consistent voice of customer data across the site.
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Grupa Zywiec | Consumer Packaged Goods | 1791 | $649M | Poland | Startquestion | Startquestion Customer Experience | Customer Experience | 2019 | n/a |
In 2019 Grupa Zywiec implemented Startquestion Customer Experience to run continuous NPS-based customer satisfaction research across channels in a Poland-focused Customer Experience initiative, delivering monthly reports to teams and enabling corrective actions. The deployment concentrated on continuous survey orchestration and cadence management to capture Net Promoter Score signals across consumer touchpoints.
Startquestion Customer Experience was configured to support automated dispatch of surveys and to surface event-driven "hot alert" workflows for immediate follow up. Functionality in use included survey orchestration, NPS analytics, automated distribution and what the case describes as dashboard and reporting modules that produced recurring monthly reports and real-time alerting for stakeholders.
Operational coverage was focused on Poland and targeted internal teams responsible for customer satisfaction and corrective actions, with a monthly reporting cadence that created an operational feedback loop. Channel coverage was multi-touchpoint, consistent with continuous CX programs, and alerts were routed to teams for expedited response and remediation.
Governance centered on embedding regular reporting and alert-driven workflows into team processes to accelerate corrective actions, and the initiative reported an NPS improvement of up to ~30 points as a stated outcome. The implementation emphasizes survey automation, alerting, and recurring analytics as core elements of the Customer Experience capability.
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Medicover | Healthcare | 38000 | $1.6B | Sweden | Startquestion | Startquestion Customer Experience | Customer Experience | 2018 | n/a |
In 2018, Medicover implemented Startquestion Customer Experience to run a Voice-of-Customer NPS program across its Polish healthcare facilities, with a focus on patient experience in Poland. The deployment used Startquestion Customer Experience in the Customer Experience category to centralize patient feedback collection and reporting for management and quality teams.
The implementation delivered automated invitation dispatch at scale and centralized reporting capabilities, sending approximately 200,000 invitations monthly and conducting around 200 surveys to inform management and quality initiatives. Functional modules emphasized in the rollout included NPS collection, survey orchestration, response capture, and automated report generation for operational stakeholders.
The Startquestion Customer Experience solution was integrated with Medicover internal systems to automate dispatch and reporting workflows, enabling survey results to flow into governance and quality processes. Operational coverage was scoped to Polish healthcare sites and patient experience teams, linking patient feedback to management review cycles and board-level reporting.
Medicover reported an average response rate of approximately 13 percent and established board-level reporting based on NPS results, using the outputs to inform patient experience and quality initiatives.
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Retail | 1500 | $250M | Poland | Startquestion | Startquestion Customer Experience | Customer Experience | 2025 | n/a |
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Retail | 1700 | $238M | Czech Republic | Startquestion | Startquestion Customer Experience | Customer Experience | 2025 | n/a |
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Leisure and Hospitality | 60 | $6M | Poland | Startquestion | Startquestion Customer Experience | Customer Experience | 2014 | n/a |
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