Santa Ana, 92705, CA,
United States
MedXM, a Quest Diagnostics Company Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by MedXM, a Quest Diagnostics Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 MedXM, a Quest Diagnostics Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that MedXM, a Quest Diagnostics Company has purchased the following applications: GoDaddy for Application Hosting and Computing Services in 2015, Vonage Omnichannel Contact Center for Call Center in 2016, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems MedXM, a Quest Diagnostics Company is running and its propensity to invest more and deepen its relationship with GoDaddy , Google , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing MedXM, a Quest Diagnostics Company revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MedXM, a Quest Diagnostics Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy | Application Hosting and Computing Services | IaaS | n/a | 2015 | 2015 | ||
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Vonage | Legacy | Vonage Omnichannel Contact Center | Call Center | CRM | UpCurve Cloud | 2016 | 2017 | In 2016, MedXM, a Quest Diagnostics Company implemented Vonage Omnichannel Contact Center as its Call Center solution to centralize member communications and contact center operations. The implementation targeted an enterprise grade, cloud hosted contact center stack that MedXM selected for collaboration enhancing cloud solutions and contextual communications to support real time member engagement. The Vonage Omnichannel Contact Center deployment included core Call Center capabilities such as omnichannel routing, interactive voice response, real time agent desktop functionality, and reporting and analytics to support contact center workflows. Configuration emphasized unified agent workflows and productivity boosting integrations to surface contextual member information during interactions and to streamline agent collaboration. UpCurve Cloud served as the implementation partner and integrated the Vonage Omnichannel Contact Center with MedXM’s collaboration capabilities and productivity tooling to enable contextual communications across channels. Operational scope focused on contact center and member services functions, aligning agent desktops, supervisor monitoring, and reporting for coordinated care outreach and inbound member support. Governance and rollout were executed in partnership with UpCurve Cloud, with configuration governance centered on contact center policies, interaction routing rules, and role based access to analytics and supervisory controls. Outcomes called out by MedXM included improved collaboration enabling cloud solutions, productivity boosting integrations, and contextual communications that redefine how they communicate with members in real time. |
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Workforce Management | HCM |
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2017 | 2017 |
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