Melia Hotels International
Gremio Toneleros 24. Poligono Son Castello,
Palma de Mallorca, 7009,
Spain
Palma de Mallorca, 7009,
Spain
34 971 22 44 00
Leisure and Hospitality
Melia Hotels International Technographics
Melia Hotels International Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Melia Hotels International and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10796 Melia Hotels International employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Melia Hotels International has purchased the following applications: SAP S/4HANA Cloud for ERP Financial in 2022, SAP SuccessFactors Employee Central for Core HR in 2022, Oracle OPERA Cloud PMS for Hotel Property Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Melia Hotels International is running and its propensity to invest more and deepen its relationship with SAP , Oracle , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Melia Hotels International revenues, which have grown to $941.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Melia Hotels International intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Melia Hotels International Tech Stack and Enterprise Applications
Melia Hotels International ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP ERP ECC 6.0 | SAP S/4HANA Cloud | ERP Financial | ERP | n/a | 2022 | 2023 |
In 2022, Melia Hotels International implemented SAP S/4HANA Cloud as its ERP Financial platform. The program migrated core financial processes from SAP ERP ECC 6.0 to SAP S/4HANA Cloud, establishing SAP S/4HANA Cloud as the primary system for accounting, consolidation and statutory financial reporting.
The deployment concentrated on core finance capabilities typical of ERP Financial implementations, including general ledger, accounts receivable, accounts payable, asset accounting and financial close functionality. Configuration work emphasized chart of accounts rationalization, standardized financial master data models and setup of centralized ledgers to align hotel accounting practices with corporate reporting standards.
Technical workstreams addressed data migration and system conversion from SAP ERP ECC 6.0 to the cloud native S/4HANA environment, including extraction, transformation and loading of transactional finance data and master records. The implementation also included harmonization of financial master data across Melia Hotels International and redefinition of interface patterns to support cloud-based finance operations.
Program governance established centralized finance controls and process standardization, with new stewardship for master data governance and accounting policy enforcement across the finance organization. Rollout activities focused on stabilizing core financial processes in the SAP S/4HANA Cloud environment and embedding standardized workflows for month end and statutory close.
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Melia Hotels International HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2022 | 2023 |
In 2022, Meliá Hotels International integrated SAP SuccessFactors Employee Central into a broader Core HR and analytics modernization to centralize HR master data and reporting across its cloud and on-premise estate. The initiative was driven by the need to consolidate planning and reporting workflows and to connect on-premise SAP products with third-party cloud platforms to enable cross analytics and unified HR reporting.
The implementation created an internal HR model in SAP Datasphere and a first dashboard in SAP Analytics Cloud, with explicit coverage of SAP SuccessFactors Employee Central, SAP SuccessFactors Recruiting, and SAP SuccessFactors Performance & Goals. The configuration emphasized data warehousing and consolidation, enriching the SAP Datasphere model with external talent and engagement sources such as Cornerstone and e-Motiva, and linking to existing Microsoft Power BI dashboards to preserve established reporting views.
Architecturally, the solution leverages SAP Datasphere native integration to SAP BW/4HANA where financial data resides, and connects to SAP Analytics Cloud for visualization and planning. The landscape includes integrations with on-premise SAP ERP systems, SAP Business Planning and Consolidation for BW/4HANA, cloud environments on Amazon Web Services and Microsoft Azure, and client tooling such as SAP Analysis for Microsoft Office. Implementation support and specific tasks were delivered by IBSap Consulting S.L., SDG Group, and AC eSolutions, including data source connection setup, single sign on configuration, HR model development, and sustainability reporting stories.
Governance and rollout followed a phased approach, involving main business units in adaptation and aligning with the group s supply side platform evolution. The group planned a staged delivery of its information reporting project within the year, migration of CRM data into SAP BW/4HANA via SAP Datasphere, consideration of an internal control system for nonfinancial information, and proof of concept work in 2025 to evaluate SAP Analytics Cloud planning capabilities against the existing SAP Business Planning and Consolidation model. Post migration of its ERP to SAP S/4HANA, Meliá intends to connect CDS views via operational data provisioning into SAP Datasphere and move group reporting from Analysis for Microsoft Office to the cloud ERP.
The deployment achieved measurable consolidation of analytics sources, establishing eight data source connections to SAP Datasphere and centralizing more than 350 sustainability and social KPIs. Connectivity improvements reduced the time to onboard a new data source to about six hours, and the HR dashboard in SAP Analytics Cloud supplied HR teams with improved visibility into recruitment and training metrics at the hotel level, supporting broader self service analytics for business analysts.
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Performance and Goal Management | HCM |
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2022 | 2023 |
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Recruiting, Applicant Tracking System | HCM |
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2022 | 2023 |
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Melia Hotels International ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle OPERA Cloud PMS | Hotel Property Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023 Meliá Hotels International implemented Oracle OPERA Cloud PMS as its Hotel Property Management platform to centralize hotel operations and guest services. Oracle OPERA Cloud PMS serves as the nerve center for the company's property operations, providing a centralized operational view and simplifying processes so managers and staff can focus more time on guest experience across Meliá resorts.
The deployment digitized and simplified core hotel capabilities, including hotel booking, check in and check out workflows, guest self service through the Meliá app, and mobile room access using a digital key. Oracle OPERA Cloud PMS also delivers primary dashboard reporting and real time business insights that Meliá uses to profile guest preferences and drive more personalized service across stays.
Meliá integrated Oracle OPERA Cloud PMS with Oracle Hospitality Integration Platform OHIP to connect complementary applications and extend functionality to the hotel mobile app and operational services. OHIP was used to link OPERA Cloud with guest facing touchpoints such as the Meliá app for digital key access and in app requests for housekeeping and room service, enabling orchestration of reservations, service requests, and check out from a single property management backbone.
Operationally the implementation reoriented workflows toward centralized data and standardized processes, enabling teams to automate repetitive tasks and improve front desk and guest services coordination. The consolidated platform and OHIP connectivity supported more consistent governance of guest data and reporting, and enabled Meliá to deliver more personalized and frictionless arrival and in stay experiences, as described by the company.
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Melia Hotels International Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2022 | 2023 |
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Data Warehouse | Analytics and BI |
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2022 | 2023 |
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Data Warehouse | Analytics and BI |
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2022 | 2023 |
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Melia Hotels International Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Melia Hotels International CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Community Management | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2021 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Melia Hotels International EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Financial Consolidation and Close | EPM |
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2021 | 2022 |
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Melia Hotels International PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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Melia Hotels International IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Melia Hotels International
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Apps Being Evaluated by Melia Hotels International Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Melia Hotels International IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Melia Hotels International digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Melia Hotels International Technographics
Melia Hotels International is a Leisure and Hospitality organization based in Spain,
with around 10796 employees and annual revenues of $941.0 million.
Melia Hotels International operates a diverse technology stack with applications such as
SAP S/4HANA Cloud, SAP SuccessFactors Employee Central and Oracle OPERA Cloud PMS,
covering areas like ERP Financial, Core HR and Hotel Property Management.
Melia Hotels International has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Oracle.
Melia Hotels International recently adopted applications including
Oracle OPERA Cloud PMS in 2023, SAP S/4HANA Cloud in 2022 and SAP SuccessFactors Employee Central in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Melia Hotels International’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Melia Hotels International’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Melia Hotels International technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.