Members 1st Federal Credit Union
5000 Marketplace Way,
Enola, 17025-2431, PA,
United States
Enola, 17025-2431, PA,
United States
1 800-237-7288
Banking and Financial Services
Members 1st Federal Credit Union Technographics
Members 1st Federal Credit Union Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Members 1st Federal Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Members 1st Federal Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Members 1st Federal Credit Union has purchased the following applications: Coupa Invoice for AP Automation in 2019, Paradox Olivia Chatbot for Recruiting Chatbot in 2020, MeridianLink Consumer (ex LoansPQ) for Loan Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Members 1st Federal Credit Union is running and its propensity to invest more and deepen its relationship with Coupa Software , Workday , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Members 1st Federal Credit Union revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Members 1st Federal Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Members 1st Federal Credit Union Tech Stack and Enterprise Applications
Members 1st Federal Credit Union ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Coupa Software | Legacy | Coupa Invoice | AP Automation | ERP | n/a | 2019 | 2019 |
In 2019, Members 1st Federal Credit Union implemented Coupa Invoice as its AP Automation platform, establishing a centralized supplier collaboration point for receiving orders, submitting invoices, and tracking payment status. The deployment focused on addressing accounts payable and procurement touchpoints to consolidate invoice receipt and payment visibility across the institution.
Coupa Invoice was configured to provide a supplier portal, automated invoice capture and validation, purchase order invoice matching, configurable approval routing, and exception management workflows. These functional modules support standard AP Automation capabilities such as invoice validation, three way matching, approval orchestration, and supplier communications to reduce manual paper handling and streamline invoice processing.
Operational coverage emphasized Accounts Payable and Procurement teams along with supplier onboarding, enabling suppliers to exchange order and invoice documentation and to monitor payment status from a single interface. Integrations were implemented at the process level to align procurement and AP workflows, and the solution was used to centralize supplier collaboration and document exchange rather than to reference a specific downstream financial system.
Governance centered on role based access, approval controls, and supplier enablement processes to standardize invoicing practices and provide an auditable transaction trail. Rollout activities included supplier onboarding and process standardization across relevant business functions to embed Coupa Invoice into existing AP Automation operations.
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Members 1st Federal Credit Union HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Paradox Olivia Chatbot | Recruiting Chatbot | HCM | n/a | 2020 | 2020 |
In 2020 Members 1st Federal Credit Union implemented Paradox Olivia Chatbot as a Recruiting Chatbot to support its talent acquisition and candidate engagement workflows. The Paradox Olivia Chatbot is deployed on the public careers site and is operating via ParadoxAI to handle initial candidate interactions and live conversational routing.
Implementation focused on conversational recruiting capabilities common to the Recruiting Chatbot category, including automated candidate outreach, qualification question flows, and scheduling handoffs to recruiters. Configuration emphasized conversational scripts and conditional qualification logic, enabling the Paradox Olivia Chatbot to capture candidate information and surface qualified leads to recruiting staff.
Operational coverage centers on the recruiting and talent acquisition function, with the chatbot embedded on the Members 1st careers pages to improve candidate experience and intake. Governance work included configuring chatbot workflows and escalation rules to route candidates to internal recruiters, and ongoing content updates to conversational scripts managed by the talent team.
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Members 1st Federal Credit Union ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MeridianLink | Legacy | MeridianLink Consumer (ex LoansPQ) | Loan Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Members 1st Federal Credit Union implemented MeridianLink Consumer (ex LoansPQ) for Loan Management. The implementation is surfaced on the credit union's public website to support consumer loan origination and application intake, positioning MeridianLink Consumer (ex LoansPQ) as the primary Loan Management application for consumer lending business functions.
Configuration focused on consumer-facing modules typical of the Loan Management category, including online application intake, automated decisioning workflows, document capture and loan origination processing. The platform was configured to manage application lifecycle events from submission through funding, and to capture structured borrower data and underwriting decision records.
Deployment was executed as a customer-facing, cloud-hosted platform integrated into the website for direct member access, with secure form embedding and web channel authentication flows managed by the credit union. Operational coverage centers on retail lending and consumer loan operations teams who handle intake, underwriting and fulfillment.
Governance workstreams aligned intake and underwriting processes to the system, instituting digital document workflows and standardized decision records to support operational loan processing. Members 1st Federal Credit Union uses MeridianLink Consumer (ex LoansPQ) to centralize Loan Management for consumer lending business functions.
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Members 1st Federal Credit Union Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Members 1st Federal Credit Union Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2019 | 2019 |
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Members 1st Federal Credit Union Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Members 1st Federal Credit Union CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2019 | 2019 |
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Members 1st Federal Credit Union Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2019 | 2019 |
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Sourcing | Procurement |
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2019 | 2019 |
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Supplier Relationship Management | Procurement |
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2019 | 2019 |
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Members 1st Federal Credit Union PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Members 1st Federal Credit Union IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2001 | 2001 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Digital Workspace | IaaS |
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2018 | 2018 |
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Members 1st Federal Credit Union CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Members 1st Federal Credit Union
| First Name | Last Name | Title | Function | Department | Phone | |
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Assistant Vice President of Human Resources | VP | HR | |
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Human Resources Assistant Manager - Talent Acquisition & College Relations | Manager | HR | |
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Talent Acquisition Manager | Manager | HR | |
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Senior HR Business Partner (HRIS) | Manager | HR | |
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Apps Being Evaluated by Members 1st Federal Credit Union Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Members 1st Federal Credit Union IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Members 1st Federal Credit Union digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Members 1st Federal Credit Union Technographics
Members 1st Federal Credit Union is a Banking and Financial Services organization based in United States,
with around 1000 employees and annual revenues of $200.0 million.
Members 1st Federal Credit Union operates a diverse technology stack with applications such as
Coupa Invoice, Paradox Olivia Chatbot and MeridianLink Consumer (ex LoansPQ),
covering areas like AP Automation, Recruiting Chatbot and Loan Management.
Members 1st Federal Credit Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Coupa Software, Workday and MeridianLink.
Members 1st Federal Credit Union recently adopted applications including
MeridianLink Consumer (ex LoansPQ) in 2021, DocuSign eSignature in 2021 and Lumen CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Members 1st Federal Credit Union’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Members 1st Federal Credit Union’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Members 1st Federal Credit Union technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.