Mercury Insurance Services
4484 Wilshire Boulevard,
Los Angeles, 90010, CA,
United States
Los Angeles, 90010, CA,
United States
1 714-671-6508
Insurance
Mercury Insurance Services Technographics
Mercury Insurance Services Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mercury Insurance Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4200 Mercury Insurance Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mercury Insurance Services has purchased the following applications: Flexi ERP for ERP Financial in 2016, UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) for Absence and Leave Management in 2014, Duck Creek Suite for Insurance ERP in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mercury Insurance Services is running and its propensity to invest more and deepen its relationship with FlexiInternational Software , SAP , Coupa Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mercury Insurance Services revenues, which have grown to $5.48 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mercury Insurance Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mercury Insurance Services Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FlexiInternational Software | Legacy | Flexi ERP | ERP Financial | ERP Financial Management | n/a | 2016 | 2017 |
In 2016, Mercury Insurance Services implemented Flexi ERP, an ERP Financial application, to modernize its finance and accounting platform. The deployment covered approximately 20 legal entities in the United States and targeted consolidation and statutory reporting processes.
The Flexi ERP rollout configured core modules including General Ledger, Accounts Payable, Fixed Asset Management and consolidated reporting to streamline the financial close. Configuration work emphasized centralized posting and control frameworks and accounts payable workflow automation, aligning ledgers and reporting structures across entities as part of the ERP Financial implementation.
Operational impact centered on finance, accounting and accounts payable functions, with Flexi ERP supporting legal entity level accounting and group consolidation workflows across the companys US operations. The vendor case study reports faster real time reporting, stronger audit trails and improved AP payment workflows that reduced manual reconciliations.
Governance and process changes prioritized stronger audit trail controls and standardized AP approval and payment processes to support a more consistent month end close across entities. Flexi ERP provided a single ERP Financial instance for financial consolidation and reporting, supporting finance leadership and external audit processes.
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Expense Management | ERP Financial Management |
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2017 | 2017 |
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Expense Management | ERP Financial Management |
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2017 | 2017 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) | Absence and Leave Management | HCM | n/a | 2014 | 2014 |
In 2014, Mercury Insurance Services implemented UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) to address Absence and Leave Management across its US operations. The deployment was positioned to support HR and payroll functions for a roughly 4,200 employee insurer, centralizing absence administration and workforce time tracking within the application.
The implementation included configuration and use of modules such as HR/Payroll, Timekeeper, Leave, Attendance, WDM, WIM, Scheduler, and Analytics, with functional workflows covering leave request management, time capture and exception handling, schedule creation, workforce data management, and reporting. UKG Workforce Central Absence Manager was configured to surface analytics for absence trends and to enforce absence policies through the Leave and Attendance modules.
Operational coverage focused on HR and payroll teams and workforce schedulers across the companys United States footprint, aligning Absence and Leave Management with core payroll and timekeeping processes. The WDM and WIM functionality was applied to standardize workforce data feeds and support integration points between time capture, scheduling, and payroll processes without naming discrete third party systems.
Governance emphasized structured test and upgrade controls, the project team researched, wrote, and edited test procedures used for upgrades, and those test procedures were used to validate configuration, scheduler rules, leave calculations, and analytics outputs during subsequent upgrade cycles. Change control and formal test artifacts were maintained to support ongoing maintenance and periodic releases of UKG Workforce Central Absence Manager.
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Applicant Tracking System | HCM |
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2014 | 2014 |
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BackGround Screening | HCM |
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2016 | 2016 |
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Benefits Administration | HCM |
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2015 | 2015 |
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Core HR | HCM |
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2014 | 2014 |
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Core HR | HCM |
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2022 | 2022 |
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Payroll | HCM |
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2014 | 2014 |
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Payroll | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2022 | 2022 |
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Recruiting, Applicant Tracking System | HCM |
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2021 | 2021 |
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Time and Attendance | HCM |
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2014 | 2014 |
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Workforce Analytics | HCM |
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2021 | 2021 |
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Workforce Management | HCM |
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2014 | 2014 |
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Workforce Scheduling | HCM |
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2014 | 2014 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Duck Creek Technologies | Legacy | Duck Creek Suite | Insurance ERP | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 Mercury Insurance Services implemented Duck Creek Suite as its Insurance ERP platform. The deployment established Duck Creek Suite as the central application for core insurance operations and created a consistent application layer for policy lifecycle and billing orchestration.
Deployment emphasized core Insurance ERP functional modules, with configuration of policy administration, billing and invoicing, claims handling, rating and product configuration, and policy lifecycle management. Implementation work focused on rule configuration, workflow automation for underwriting and claims processes, and template driven product definition to support configurable policy offerings.
Operational scope included enterprise underwriting, policy servicing, billing operations, claims operations, actuarial pricing coordination, and support functions such as finance and operations. The Duck Creek Suite installation was positioned to standardize transactional processing and provide a single source for policy and billing records across Mercury Insurance Services.
Governance followed a phased, controlled rollout with iterative configuration, business acceptance testing, and training programs to align underwriting and claims workflows with system controls. Change management and process redefinition accompanied the implementation to embed operational ownership of the new Insurance ERP platform.
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Insurance ERP | ERP Services and Operations |
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2021 | 2022 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2010 | 2018 |
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Data Warehouse | Analytics and BI |
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2016 | 2017 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2019 | 2019 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Product Review Management | eCommerce |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2015 | 2015 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Robotic Process Automation | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Data Warehouse Appliance | IaaS |
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2016 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Mercury Insurance Services
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Mercury Insurance Services Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Mercury Insurance Services Technographics
Mercury Insurance Services is a Insurance organization based in United States,
with around 4200 employees and annual revenues of $5.48 billion.
Mercury Insurance Services operates a diverse technology stack with applications such as
Flexi ERP, UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) and Duck Creek Suite,
covering areas like ERP Financial, Absence and Leave Management and Insurance ERP.
Mercury Insurance Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FlexiInternational Software, UKG and Duck Creek Technologies.
Mercury Insurance Services recently adopted applications including
UKG Dimensions HR (ex Kronos Workforce Dimensions Core HR) in 2022, UKG Pro Payroll (ex UKG Dimensions Payroll) in 2022 and UKG Pro Recruiting (ex UltiPro Recruiting) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Mercury Insurance Services’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Mercury Insurance Services’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Mercury Insurance Services technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.