Varanasi, 221002,
India
Mercy Appliances India Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Mercy Appliances India and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 Mercy Appliances India employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mercy Appliances India has purchased the following applications: GoDaddy for Application Hosting and Computing Services in 2017, GoDaddy Webmail for Collaboration in 2018, Borg Service Desk for Customer Support in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mercy Appliances India is running and its propensity to invest more and deepen its relationship with GoDaddy , Hostinger , jsDelivr or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mercy Appliances India revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mercy Appliances India intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy | Application Hosting and Computing Services | IaaS | n/a | 2017 | 2017 | ||
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Application Hosting and Computing Services | IaaS |
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2025 | 2025 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Domain Name System (DNS) | IaaS |
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2018 | 2018 |
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Domain Name System (DNS) | IaaS |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy Webmail | Collaboration | Collaboration | n/a | 2018 | 2018 |
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Borg Desk | Legacy | Borg Service Desk | Customer Support | CRM | n/a | 2017 | 2017 | In 2017, Mercy Appliances India implemented Borg Service Desk as part of Borg Suite to support its after-sales service operations in India, aligning the deployment with its Customer Support function. The deployment focused on coordinating service teams and establishing a single system of record for service tickets and AMC tracking, orienting the application toward field service coordination and contract maintenance workflows. Configuration and module usage inferred from the vendor testimonial indicate active use of Borg Service Desk ticketing and AMC tracking capabilities, covering ticket intake, assignment, status tracking, and annual maintenance contract lifecycle records. Workflows were configured to route service requests to technicians, record service history against customer assets, and maintain contract entitlements for ongoing service coverage. Operational scope centered on after-sales support and field service teams within Mercy Appliances India, impacting support and operations business functions. Governance consolidated ticket ownership and AMC registries into a centralized support process, which the vendor record notes improved service cohesion and support tracking. | |
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Marketing Automation | CRM |
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2023 | 2023 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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eCommerce | eCommerce |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Secure Sockets Layer (SSL) | CyberSecurity |
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2018 | 2018 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2020 | 2020 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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