List of Borg Service Desk Customers
Noida, 201301,
India
Since 2010, our global team of researchers has been studying Borg Service Desk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Borg Service Desk for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Borg Service Desk for Customer Support include: Studio Image Works India, a India based Media organisation with 25 employees and revenues of $2.0 million, Mercy Appliances India, a India based Manufacturing organisation with 40 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Borg Service Desk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Borg Service Desk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Mercy Appliances India | Manufacturing | 40 | $2M | India | Borg Desk | Borg Service Desk | Customer Support | 2017 | n/a | In 2017, Mercy Appliances India implemented Borg Service Desk as part of Borg Suite to support its after-sales service operations in India, aligning the deployment with its Customer Support function. The deployment focused on coordinating service teams and establishing a single system of record for service tickets and AMC tracking, orienting the application toward field service coordination and contract maintenance workflows. Configuration and module usage inferred from the vendor testimonial indicate active use of Borg Service Desk ticketing and AMC tracking capabilities, covering ticket intake, assignment, status tracking, and annual maintenance contract lifecycle records. Workflows were configured to route service requests to technicians, record service history against customer assets, and maintain contract entitlements for ongoing service coverage. Operational scope centered on after-sales support and field service teams within Mercy Appliances India, impacting support and operations business functions. Governance consolidated ticket ownership and AMC registries into a centralized support process, which the vendor record notes improved service cohesion and support tracking. | |
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Studio Image Works India | Media | 25 | $2M | India | Borg Desk | Borg Service Desk | Customer Support | 2017 | n/a | In 2017 Studio Image Works India implemented Borg Service Desk as part of Borg Suite to centralize client helpdesk activity and automate internal workflow management. The deployment targeted the Gurgaon, India region and positioned Borg Service Desk within the Customer Support function to manage ticket intake, queueing, and task tracking across studio operations. The implementation emphasized workflow automation, ticket-based helpdesk processing, and task tracking capabilities inferred from vendor testimonials that reference helpdesk and ticket-based support. Integrations were not specified in source material, so Borg Service Desk operated as the application-layer Customer Support system supporting client-facing support and internal task orchestration. Governance and process changes focused on standardized ticket routing and workflow orchestration across teams, and the vendor reported faster turnarounds and reduced operating expense within months after rollout. |
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