Mercy University
Mercy University Technographics
Mercy University Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mercy University and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Mercy University employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mercy University has purchased the following applications: PageUp ATS for Applicant Tracking System in 2018, Olark Live Chat for Chatbots and Conversational AI in 2015, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mercy University is running and its propensity to invest more and deepen its relationship with PageUp , Blackboard , EmPower Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mercy University revenues, which have grown to $190.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mercy University intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mercy University Tech Stack and Enterprise Applications
Mercy University HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PageUp | Legacy | PageUp ATS | Applicant Tracking System | HCM | n/a | 2018 | 2018 |
In 2018, Mercy University implemented PageUp ATS, deploying the Applicant Tracking System as the public-facing applicant portal on its website. PageUp ATS was used to centralize online application intake for faculty, staff, and adjunct positions, with candidates routed through the PageUp application form hosted via Mercy University's careers pages. The deployment embedded the PageUp ATS application form and job posting workflows into the university web presence, creating a single point for job listings and candidate submissions. Implementation aligned the application intake with institutional recruiting processes and the university career site URL.
Configuration emphasized core Applicant Tracking System capabilities, including online job requisitions, branded application forms, candidate tracking through hiring stages, and configurable hiring workflows for HR and hiring managers. Operational coverage focused on Human Resources and campus hiring departments, supporting both administrative and academic recruitment across Mercy University. Governance was organized under HR ownership, with requisition controls and approval workflows defined in PageUp ATS to standardize hiring steps and candidate recordkeeping. The PageUp ATS deployment on Mercy University's website established a unified recruitment intake channel and an auditable candidate record for ongoing talent acquisition operations.
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Learning and Development | HCM |
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2018 | 2018 |
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Learning and Development | HCM |
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2021 | 2021 |
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Mercy University AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Mercy University implemented Olark Live Chat. The deployment uses Olark Live Chat within the Chatbots and Conversational AI category to provide real-time conversational support on mercy.edu.
The implementation is delivered as a client-side web chat widget, configured for live messaging, proactive chat invitations, visitor context capture, and chat transcript logging. Operational responsibility is centered with web operations and enrollment communications, integrating the chat front end into the public site to handle prospective student and general visitor engagement. Mercy University Olark Live Chat Chatbots and Conversational AI supports admissions inquiries and student services touchpoints through web-based conversational workflows, and governance is managed through existing web content and communications processes with chat configuration and transcript handling incorporated into site operations.
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Mercy University Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015 Mercy University implemented Microsoft 365 for Collaboration to standardize productivity and content workflows across the institution. The deployment targeted institution-wide Collaboration capabilities and was positioned to serve both academic and administrative functions across the university with a user base in the range of the institution size.
Microsoft 365 was configured to provide core Collaboration functionality typical for the category, including cloud email and calendaring, document collaboration and sharing, team chat and meetings, and desktop productivity applications. The implementation emphasized centralized content storage and collaborative document workflows using the Microsoft 365 suite, with configuration aligned to campus group structures and departmental collaboration patterns.
Mercy University uses Microsoft 365 on their website to surface institution content and to support web-facing collaboration processes. Operational coverage included integration of cloud-hosted Collaboration resources with university web content and internal departmental sites, enabling publishing and shared document access for faculty and staff.
Governance focused on account and content management workflows, role-aligned access controls, and departmental provisioning processes to manage Collaboration services. Rollout and ongoing administration emphasized policy-driven access and content governance to align Microsoft 365 Collaboration capabilities with institutional security and operational procedures.
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Survey and Questionnaire | Collaboration |
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2016 | 2016 |
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Mercy University Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2016 | 2016 |
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Mercy University CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics, Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Mercy University ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Mercy University TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Mercy University PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Mercy University IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2002 | 2002 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Mercy University
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Mercy University Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Mercy University IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Mercy University digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Mercy University Technographics
Mercy University is a Education organization based in United States,
with around 1000 employees and annual revenues of $190.0 million.
Mercy University operates a diverse technology stack with applications such as
PageUp ATS, Olark Live Chat and Microsoft 365,
covering areas like Applicant Tracking System, Chatbots and Conversational AI and Collaboration.
Mercy University has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as PageUp, Olark and Microsoft.
Mercy University recently adopted applications including
EmPower Learning in 2021, SendinBlue in 2021 and Fastly in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Mercy University’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Mercy University’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Mercy University technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.