Prescot, L34 1PJ,
United Kingdom
Mersey Care NHS Foundation Trust Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Mersey Care NHS Foundation Trust and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11498 Mersey Care NHS Foundation Trust employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mersey Care NHS Foundation Trust has purchased the following applications: Calabrio ONE for Employee Engagement in 2025, Zoom for Audio Video and Web Conferencing in 2020, Umbraco CMS for Web Content Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mersey Care NHS Foundation Trust is running and its propensity to invest more and deepen its relationship with Calabrio , HRTMS , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mersey Care NHS Foundation Trust revenues, which have grown to $965.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mersey Care NHS Foundation Trust intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Calabrio | Legacy | Calabrio ONE | Employee Engagement | HCM | n/a | 2025 | 2025 |
In 2025 Mersey Care NHS Foundation Trust implemented Calabrio ONE as an Employee Engagement application to underpin its 24/7 urgent mental health Crisis Helpline. The deployment was delivered in partnership with NHS Informatics Merseyside and ITGL and was scoped to support clinicians across more than 170 clinical services sites serving Cheshire and Merseyside, with commissioned coverage extending into North Wales and the Midlands.
Calabrio ONE was configured to provide core capabilities for contact analytics, automated transcription, contact summarization, text to speech, real-time dashboards, call recording, and configurable call routing based on urgency. Calabrio Analytics is used to generate 150 word summaries within ten minutes, to flag repeat contacts, and to produce live and historical reports for queue management, abandoned call analysis, and agent availability, enabling clinicians to reduce after call administration.
The solution was integrated with Cisco Webex Contact Center and the Webex platform to deliver multichannel voice handling, real-time data flows, and board level proof of concept verification based on analysis of over 1,000 calls. The architecture supports third party integrations and was designed with flexibility to enable generative AI oriented workflows, while providing clinicians with non technical user interfaces such as real time demand visuals and live reporting for acuity management.
Operational governance emphasized clinician usability and clinical prioritisation, with routing rules to ensure critical calls are escalated to the right clinicians immediately and dashboards to prompt clinical escalations and resource mobilisation. Analytics and recorded contacts have been embedded into supervision and team based learning processes to identify training needs and to audit repeat contact patterns, and the platform supports wellbeing monitoring by identifying clinicians exposed to high volumes or abusive contacts.
Outcomes reported by the Trust include identification that 21% of contacts handled by clinicians are clinical, and discovery that 15.3% of contacts are repeat callers. Calabrio ONE reduced time spent on after call notes through automated transcription and summarization, increased workforce capacity across skill sets, and supported the helpline as it scaled from an average of 2,000 to 9,000 calls handled per month with half a million more registered users since 2020.
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Workforce Management | HCM |
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2019 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Umbraco | Legacy | Umbraco CMS | Web Content Management | Content Management | n/a | 2018 | 2018 |
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Web Content Management | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Analytics | CRM |
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2025 | 2025 |
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Tag Management | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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