List of Calabrio ONE Customers
Minneapolis, MN, 55401,
United States
Since 2010, our global team of researchers has been studying Calabrio ONE customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Calabrio ONE for Employee Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Calabrio ONE for Employee Engagement include: Vanderbilt University Medical Center, a United States based Healthcare organisation with 40000 employees and revenues of $8.60 billion, Mersey Care NHS Foundation Trust, a United Kingdom based Healthcare organisation with 11498 employees and revenues of $965.0 million and many others.
Contact us if you need a completed and verified list of companies using Calabrio ONE, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Calabrio ONE customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Mersey Care NHS Foundation Trust | Healthcare | 11498 | $965M | United Kingdom | Calabrio | Calabrio ONE | Employee Engagement | 2025 | n/a |
In 2025 Mersey Care NHS Foundation Trust implemented Calabrio ONE as an Employee Engagement application to underpin its 24/7 urgent mental health Crisis Helpline. The deployment was delivered in partnership with NHS Informatics Merseyside and ITGL and was scoped to support clinicians across more than 170 clinical services sites serving Cheshire and Merseyside, with commissioned coverage extending into North Wales and the Midlands.
Calabrio ONE was configured to provide core capabilities for contact analytics, automated transcription, contact summarization, text to speech, real-time dashboards, call recording, and configurable call routing based on urgency. Calabrio Analytics is used to generate 150 word summaries within ten minutes, to flag repeat contacts, and to produce live and historical reports for queue management, abandoned call analysis, and agent availability, enabling clinicians to reduce after call administration.
The solution was integrated with Cisco Webex Contact Center and the Webex platform to deliver multichannel voice handling, real-time data flows, and board level proof of concept verification based on analysis of over 1,000 calls. The architecture supports third party integrations and was designed with flexibility to enable generative AI oriented workflows, while providing clinicians with non technical user interfaces such as real time demand visuals and live reporting for acuity management.
Operational governance emphasized clinician usability and clinical prioritisation, with routing rules to ensure critical calls are escalated to the right clinicians immediately and dashboards to prompt clinical escalations and resource mobilisation. Analytics and recorded contacts have been embedded into supervision and team based learning processes to identify training needs and to audit repeat contact patterns, and the platform supports wellbeing monitoring by identifying clinicians exposed to high volumes or abusive contacts.
Outcomes reported by the Trust include identification that 21% of contacts handled by clinicians are clinical, and discovery that 15.3% of contacts are repeat callers. Calabrio ONE reduced time spent on after call notes through automated transcription and summarization, increased workforce capacity across skill sets, and supported the helpline as it scaled from an average of 2,000 to 9,000 calls handled per month with half a million more registered users since 2020.
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Vanderbilt University Medical Center | Healthcare | 40000 | $8.6B | United States | Calabrio | Calabrio ONE | Employee Engagement | 2021 | n/a |
In 2021 Vanderbilt University Medical Center implemented Calabrio ONE to support Employee Engagement for its 300 seat call center, establishing an institutional workforce management capability tied to call center operations. The deployment centered on Calabrio ONE Workforce functionality and was led by a newly created Workforce Management team responsible for operationalizing forecasting and staffing strategy across leadership and agent populations.
Configuration work concentrated on forecast models, staffing and scheduling, timekeeping and vacation rules, and real time monitoring and reporting workflows. Calabrio ONE Workforce was configured to deliver daily schedules, intraday adherence monitoring, and agent behavior reporting, and training was delivered to both leadership and agents on the Calabrio ONE application and associated workforce procedures.
Operational coverage included the Vanderbilt University Medical Center call center in Nashville TN, with the workforce team providing daily leadership reporting in morning meetings and ongoing schedule and occupancy oversight for approximately 300 seats. The implementation impacted call center workforce operations, contact center leadership, and agent timekeeping and staffing processes.
Governance and process changes included creation of written policies and procedures for timekeeping and vacation, the establishment of daily operational review rituals, and role based training for workforce managers and supervisors. The program emphasized using Calabrio ONE Workforce data to inform forecasting and staffing decisions with the objective to maximize utilization and provide optimum service levels and occupancy for the call center.
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Buyer Intent: Companies Evaluating Calabrio ONE
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