Merton Council
Civic Centre, London Road,
Morden, SM4 5DX,
United Kingdom
Morden, SM4 5DX,
United Kingdom
44 20 8274-4901
Government
Merton Council Technographics
Merton Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Merton Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2474 Merton Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Merton Council has purchased the following applications: Infor FMS Masterpiece for ERP Financial in 2010, Microsoft SharePoint for Enterprise Content Management in 2017, Granicus govDelivery for Citizen Engagement in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Merton Council is running and its propensity to invest more and deepen its relationship with Infor , Microsoft , Granicus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Merton Council revenues, which have grown to $326.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Merton Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Merton Council Tech Stack and Enterprise Applications
Merton Council ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor FMS Masterpiece | ERP Financial | ERP | n/a | 2010 | 2010 |
In 2010 Merton Council implemented Infor FMS Masterpiece, using Infor FMS Masterpiece as its ERP Financial system. The installation is recorded as Infor Masterpiece v4.0.0811.2303386 and serves as the council's primary finance application.
The deployment supports core finance functions consistent with an ERP Financial system, including general ledger, accounts payable, accounts receivable, and budget control workflows, configured for 75 core finance users and approximately 560 ad hoc users. Infor FMS Masterpiece operates alongside Proactis Purchase To Pay for procurement and invoice handling, and ASH Debtors v7.0.4.208 for debtor management.
Integrations are explicitly in place between Infor FMS Masterpiece and Proactis Purchase To Pay, enabling purchase to pay orchestration, and between Infor FMS Masterpiece and ASH Debtors for accounts receivable processes. Operational coverage is focused on the finance department across council operations, supporting procurement to payment and debtor lifecycle workflows.
Governance and commercial terms are managed on rolling 12 month contracts, there were no planned software upgrades at the time of reporting, and the council issued an OJEU notice to procure a new ERP on 4.7.2014 and is assessing tenders. The named applications in the council's finance landscape are Infor FMS Masterpiece, Proactis Purchase To Pay, and ASH Debtors.
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Merton Council Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft SharePoint | Enterprise Content Management | Content Management | n/a | 2017 | 2017 |
In 2017, Merton Council deployed Microsoft SharePoint for Enterprise Content Management on its public website, establishing Microsoft SharePoint as the platform for website content publication and document-centric records associated with public communications. This implementation links the Enterprise Content Management application to the council's business functions of website content management and records handling.
The deployment leverages category-aligned capabilities common to Enterprise Content Management, including site collections for content segmentation, document libraries for records and attachments, versioning, role-based permissions and publishing workflows to control public-facing updates. Microsoft SharePoint is used to author and stage web pages, manage metadata and enable search-driven content retrieval across the site.
Operational governance centers on content approval workflows, role-based access control and version governance to satisfy public sector information handling requirements, with defined processes for page publishing and records retention. The configuration centralizes website content management under Microsoft SharePoint, aligning web publishing processes with the council's communications and records management functions.
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Merton Council CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Granicus | Legacy | Granicus govDelivery | Citizen Engagement | CRM | n/a | 2020 | 2020 |
In 2020, Merton Council implemented Granicus govDelivery on its website. Merton Council uses Granicus govDelivery in the Citizen Engagement category to support citizen communications, subscription management, and targeted email distributions to residents.
The deployment is delivered via a web embedded service on the council website, with the council communications team creating and scheduling content while centrally managing subscriber lists, topic segmentation, and publication workflows. Granicus govDelivery is applied for standard Citizen Engagement functions including audience segmentation, template driven email delivery, consented subscription forms, and reporting to inform communications cadence. Operational ownership resides with corporate communications and customer engagement functions, which govern content approval, subscriber preferences, and scheduling through the platform.
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Customer Engagement | CRM |
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2021 | 2021 |
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Sales Automation, Sales Engagement | CRM |
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2021 | 2021 |
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Merton Council IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Merton Council
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Merton Council Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Merton Council IT executives and key decision makers. This section highlights Merton Council's latest recorded technology evaluations, including SAS Infrastructure for Risk Management for Database Management on 2025-09-18. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Merton Council digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-09-18 | Merton Council | Evaluated | SAS Institute | SAS Infrastructure for Risk Management | Database Management | IaaS |
FAQ - APPS RUN THE WORLD Merton Council Technographics
Merton Council is a Government organization based in United Kingdom,
with around 2474 employees and annual revenues of $326.0 million.
Merton Council operates a diverse technology stack with applications such as
Infor FMS Masterpiece, Microsoft SharePoint and Granicus govDelivery,
covering areas like ERP Financial, Enterprise Content Management and Citizen Engagement .
Merton Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Microsoft and Granicus.
Merton Council recently adopted applications including
Microsoft Dynamics 365 Customer Engagement in 2021, Microsoft Dynamics 365 Sales in 2021 and Granicus govDelivery in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Merton Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Merton Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Merton Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.