Metaswitch
33 Genotin Road,,
Enfield, EN1 2AG,
United Kingdom
Enfield, EN1 2AG,
United Kingdom
44 20 8366-1177
Professional Services
Metaswitch Technographics
Metaswitch Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Metaswitch and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 750 Metaswitch employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Metaswitch has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2014, Microsoft 365 for Collaboration in 2015, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Metaswitch is running and its propensity to invest more and deepen its relationship with Oracle , Microsoft , DocuSign or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Metaswitch revenues, which have grown to $110.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Metaswitch intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Metaswitch Tech Stack and Enterprise Applications
Metaswitch ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Microsoft Dynamics GP | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2014 | 2014 |
In 2014, Metaswitch implemented Oracle NetSuite ERP. This was an ERP Financial program scoped to the finance and FP&A organization at Metaswitch Networks Ltd in London and included migration from Microsoft Dynamics GP to NetSuite as the core transactional finance platform.
The implementation encompassed configuration of finance operational structures, specifically setup and ongoing maintenance of departmental organization and cost centre structure to support automated reporting and budgeting. The project leader also drove configuration for budgeting and planning workflows and coordinated the setup of sales quota and compensation plan processes to be reflected in financial reporting and controls.
Metaswitch led a concurrent deployment of an Adaptive Financial Planning & Reporting system, and that Adaptive Financial Planning & Reporting system was positioned as an integral element of the NetSuite migration and overall FP&A architecture. Operational coverage extended across finance teams locally in London and remote US based analysts, with close business partnering into HR for resource planning and into Sales for quota orchestration.
Governance activities established during the rollout included a formal Executive Quarterly Business Review process with KPI tracking and analysis, production of quarterly Board slides, and a monthly CEO dashboard and summary expenditure report. These governance artifacts were supported by the NetSuite configuration and the Adaptive Financial Planning & Reporting system, and the finance team reported into a US based CFO during the program.
The implementation resulted in an integrated Oracle NetSuite ERP and Adaptive planning environment that enabled more automated financial reporting and budgeting processes and supported ongoing FP&A rhythms. The program also formalized finance business partnering practices and centralized quota and cost centre maintenance to improve operational consistency.
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Metaswitch Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Metaswitch implemented Microsoft 365 as its Collaboration platform. The deployment addresses collaboration and productivity needs for the 750 employee professional services firm based in the United Kingdom, and the use of Microsoft 365 is surfaced on Metaswitch's public website.
Microsoft 365 was configured to deliver core Collaboration capabilities, including enterprise email and calendaring, cloud document management, real time communication, and desktop productivity applications. Functional components include Exchange Online for mail and calendaring, SharePoint Online for document libraries and intranet content, OneDrive for user file sync, Microsoft Teams for meetings and chat, and Office desktop and web applications.
The architecture follows a cloud tenant model with centralized tenant administration, cloud identity and user provisioning, and role based access controls to manage user lifecycle and content permissions. Metaswitch exposes Microsoft 365 managed assets through its website, indicating collaboration content is surfaced externally, and governance is organized around tenant level policies and information lifecycle controls.
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Metaswitch Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021 Metaswitch implemented DocuSign eSignature as a Digital Signing capability on its public website. DocuSign eSignature is embedded to provide electronic signature capture and in-session signing for customer facing document workflows, enabling online agreement acceptance and consent capture without redirecting users offsite. The deployment emphasizes web-based signature flows and the native DocuSign eSignature experience for external document execution.
The implementation centers on website-delivered signing workflows, using standard Digital Signing functional modules such as template management, envelope creation and recipient routing, signature validation, and audit log preservation. Operational scope is focused on customer interactions on the Metaswitch website, with governance oriented around centralized templates and audit trails to maintain signature traceability and tamper evidence. The approach keeps the signing process within web sessions to streamline contract execution and customer consent capture while preserving the full audit record provided by DocuSign eSignature.
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Web Content Management | Content Management |
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2021 | 2021 |
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Metaswitch CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Metaswitch ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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Metaswitch IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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SD-WAN | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Metaswitch
| First Name | Last Name | Title | Function | Department | Phone | |
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Global HR Officer (EMEA and APAC) | Manager | HR | |
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Group Financial Controller | Director | Finance | |
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Senior Financial Reporting Manager | Manager | Finance | |
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Global Head of Human Resources | Director | HR | |
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Group Finance Director | Director | Finance | |
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Senior Director, Operations | Director | Operations | |
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IT Manager | Manager | IT | |
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Director of Information Systems | Director | IT | |
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Head of HR (EMEA and APAC) | Director | HR | |
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Global IT Procurement Manager | Manager | Procurement | |
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Financial Planning and Analysis Manager | Manager | Finance | |
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Apps Being Evaluated by Metaswitch Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Metaswitch IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Metaswitch digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Metaswitch Technographics
Metaswitch is a Professional Services organization based in United Kingdom,
with around 750 employees and annual revenues of $110.0 million.
Metaswitch operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Microsoft 365 and DocuSign eSignature,
covering areas like ERP Financial, Collaboration and Digital Signing.
Metaswitch has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Microsoft and DocuSign.
Metaswitch recently adopted applications including
DocuSign eSignature in 2021, HubSpot CMS in 2021 and Hubspot Marketing Automation in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Metaswitch’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Metaswitch’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Metaswitch technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.