MetLife Australia
10 Carrington St, Brookfield Place, L22,
Sydney, 2000, NSW,
Australia
Sydney, 2000, NSW,
Australia
61 13 0055-5625
Insurance
MetLife Australia Technographics
MetLife Australia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by MetLife Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 MetLife Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that MetLife Australia has purchased the following applications: Oracle PeopleSoft Payables for AP Automation in 2016, Oracle Cloud HCM Absence Management for Absence and Leave Management in 2019, SAP Concur Travel for Travel Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems MetLife Australia is running and its propensity to invest more and deepen its relationship with Oracle , Infor , Edenred or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing MetLife Australia revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MetLife Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
MetLife Australia Tech Stack and Enterprise Applications
MetLife Australia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft Payables | AP Automation | ERP | n/a | 2016 | 2016 |
In 2016, MetLife Australia implemented Oracle PeopleSoft Payables as an AP Automation solution. The deployment established Oracle PeopleSoft Payables as the primary accounts payable engine for the company’s Australian finance operations, centralizing invoice-to-pay workflows and formal payment approval processes.
Configuration focused on core AP Automation capabilities including supplier master data management, invoice capture and validation, configurable approval workflows, payment file generation and a general ledger interface to maintain a common information base. Oracle PeopleSoft Payables was configured to support invoice matching controls and vendor payment sequencing aligned with insurance accounting practices.
Integrations emphasized banking and treasury connectivity, specifically interfacing PeopleSoft payment approval flows with CitiDirect for bank-level authorizations and transmission of payment files to corporate banking rails. Operational coverage included Australian finance teams based in Sydney, coordination with offshore reconciliation resources, and provision of AP data to FP&A, actuarial, pricing, reinsurance and regional controller processes for statutory and management reporting.
Governance and process changes embedded PeopleSoft payment approval controls into monthly and quarterly close routines, formalized audit trails to support external audit and APRA reporting requirements, and implemented delegated approval matrices used by the Senior Reporting Accountant and Financial Controller. The implementation aligned payment controls, banking processes and reconciliation activities within existing Treasury, compliance and reporting workflows.
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ERP Financial | ERP |
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2010 | 2012 |
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ERP Financial | ERP |
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2015 | 2015 |
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MetLife Australia HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM Absence Management | Absence and Leave Management | HCM | n/a | 2019 | 2019 |
In 2019 MetLife Australia implemented Oracle Cloud HCM Absence Management as its Absence and Leave Management application. The deployment was executed as part of the broader Oracle HCM Cloud HR, Benefits, Absence & Payroll footprint used by the organization, positioning Oracle Cloud HCM Absence Management inside a unified HCM ecosystem for HR and payroll transaction handling.
The implementation focused on configuring absence and leave workflows, data load processes and UAT orchestration. Teams built mass data load specifications and full life cycle testing scripts to onboard employee absence records, and a low-code application was designed to support content management and UAT case management for the programme.
Integrations were established with the enterprise case management layer using ServiceNow for HR case intake and routing, and with payroll and benefits modules within Oracle HCM Cloud to ensure transactional continuity between absence events and pay/benefits processing. Operational coverage included HR Shared Services transaction processing and offshore tier 1 issue intake and resolution, creating a functional center of excellence for HRSS inquiries and transaction best practices.
Governance and rollout were driven through structured UAT project management, conference room pilot sessions and regional change engagement to align HR operations and process standards. IBM served as the implementation partner on HCM Cloud HR module deployment and was engaged for technical delivery, while internal teams owned workbook requirements, user stories and acceptance criteria to operationalize Oracle Cloud HCM Absence Management.
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Benefits Administration | HCM |
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2019 | 2019 |
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Core HR | HCM |
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2019 | 2019 |
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Employee Recognition and Rewards Management | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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MetLife Australia ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| SAP | Legacy | SAP Concur Travel | Travel Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, MetLife Australia implemented SAP Concur Travel as its Travel Management solution. The deployment centered on executive travel administration for senior managers, with configuration to support calendar-linked meeting coordination and travel arranging for domestic and international trips.
SAP Concur Travel was configured to handle travel booking workflows and to provide visa card reconciliation capabilities. Executive Assistants used SAP Concur Travel to reconcile manager Visa card charges inside Concur and to prepare invoice items for payment, tying travel itineraries to expense records.
Operational coverage emphasized Executive Assistant workflows and the handoff to Accounts Payable for invoice settlement. Governance focused on role-level travel arranger permissions, approval routing for executive travel, and documented steps for visa card reconciliation and invoice submission within the Travel Management program.
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MetLife Australia Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2014 | 2014 |
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MetLife Australia Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2019 | 2019 |
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MetLife Australia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2020 | 2020 |
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MetLife Australia ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2015 | 2015 |
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MetLife Australia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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MetLife Australia CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at MetLife Australia
| First Name | Last Name | Title | Function | Department | Phone | |
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CFO | CXO | Finance | |
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Finance Systems Manager | Manager | IT | |
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IT Project Manager | Manager | IT | |
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Head of Technology | Director | IT | |
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Chief Information & Transformation Officer | CXO | IT | |
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CTO and Head of IT Infrastructure | Director | IT | |
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CFO - Australia | CXO | Finance | |
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CIO | CXO | Finance | |
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Head of Financial Control | Director | Finance | |
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CEO | CXO | Finance | |
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Senior Finance Manager- Regulatory Reporting & Technical Accounting | Manager | Finance | |
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Finance Business Partner | Manager | Finance | |
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Chief People and Culture Officer | CXO | HR | |
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Senior Human Resources Business Partner | Director | HR | |
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HR Solutions Specialist | Non Manager | HR | |
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HR Solutions Senior Specialist | Non Manager | HR | |
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Chief Information Officer | CXO | IT | |
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Apps Being Evaluated by MetLife Australia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from MetLife Australia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the MetLife Australia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD MetLife Australia Technographics
MetLife Australia is a Insurance organization based in Australia,
with around 400 employees and annual revenues of $150.0 million.
MetLife Australia operates a diverse technology stack with applications such as
Oracle PeopleSoft Payables, Oracle Cloud HCM Absence Management and SAP Concur Travel,
covering areas like AP Automation, Absence and Leave Management and Travel Management.
MetLife Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and SAP.
MetLife Australia recently adopted applications including
Adobe Campaign in 2022, Amazon CloudFront in 2021 and Reward Gateway Employee Reward and Recognition in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of MetLife Australia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates MetLife Australia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete MetLife Australia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.