Mhk Restaurants
36/F Dorset Hse Taikoo Place 979 King'S Rd Quarry Bay,
Hong Kong, n/a,
Hong Kong
Hong Kong, n/a,
Hong Kong
852-28807300
Leisure and Hospitality
Mhk Restaurants Technographics
Mhk Restaurants Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mhk Restaurants and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15000 Mhk Restaurants employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mhk Restaurants has purchased the following applications: IPL HRMS Leave for Absence and Leave Management in 2020, FreshDesk Customer Support for Customer Support in 2022, Pathwire MailJet for Transactional Email in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mhk Restaurants is running and its propensity to invest more and deepen its relationship with IPL Research , Freshworks , Eyeota or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mhk Restaurants revenues, which have grown to $436.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mhk Restaurants intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mhk Restaurants Tech Stack and Enterprise Applications
Mhk Restaurants HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IPL Research | Legacy | IPL HRMS Leave | Absence and Leave Management | HCM | n/a | 2020 | 2020 |
In 2020, Mhk Restaurants implemented IPL HRMS Leave for Absence and Leave Management to support HR and MPF administration across McDonald’s Hong Kong, covering more than 15,000 employees. The deployment was part of a regional C&T IPL HRMS customization that surfaced employee self-service through the McPlace employee app and introduced an eMPF self-service capability to streamline MPF-related tasks.
C&T IPL HRMS was configured to provide automated HR workflows alongside mobile leave self-service and leave application features consistent with IPL HRMS Leave functionality. The implementation emphasized configurable approval routing, employee-initiated leave requests via the C&T HCM app, and eMPF enrollment and self-service capabilities exposed through the McPlace experience.
The rollout integrated IPL HRMS Leave functionality with the McPlace employee app to centralize MPF and HR administration for McDonald’s Hong Kong operations. Operational scope focused on HR and benefits administration across the company’s Hong Kong employee base, using mobile self-service to reduce manual handling of leave and MPF processes.
Governance was implemented through workflow automation and app-based self-service, with C&T IPL HRMS configured to enforce leave approval flows and MPF data updates. The vendor documentation reports improved MPF and HR administration for over 15,000 employees in Hong Kong, and use of IPL HRMS Leave for leave self-service is inferred from the vendor description of mobile leave and application features in this regional implementation.
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Time and Attendance | HCM |
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2020 | 2020 |
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Mhk Restaurants CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2022 | 2022 |
In 2022, Mhk Restaurants implemented FreshDesk Customer Support as the primary web‑facing helpdesk for their Hong Kong consumer site, embedding the FreshDesk Customer Support widget on https://www.mcdonalds.com.hk/ to capture customer inquiries directly from the site. The deployment positioned FreshDesk Customer Support to serve front‑line digital customer service workflows and to centralize web intake into a structured support queue.
Configuration emphasized core Customer Support capabilities, with the FreshDesk Customer Support instance organized around ticketing workflows, a public knowledge base and a self‑service portal. The implementation included automated ticket routing and SLA oriented queue rules, templates for agent responses, and reporting views to manage workload, consistent with standard Customer Support operations.
Operational coverage was focused on the company web channel, with the embedded FreshDesk Customer Support widget surfacing contact forms and help content to site visitors and routing submissions into the centralized helpdesk. The system was used by customer service agents responsible for handling digital inquiries from the Hong Kong site, integrating the web intake channel into day to day agent workflows.
Governance and process work centered on ticket lifecycle rules, escalation paths and knowledge content ownership, with role based access controls for agents and administrators. Rollout activities prioritized operationalizing consistent response protocols and defined SLA enforcement, aligning internal support processes to the FreshDesk Customer Support ticket model.
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Data Management Platform | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2016 | 2016 |
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Mhk Restaurants PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sinch | Legacy | Pathwire MailJet | Transactional Email | PaaS | n/a | 2017 | 2017 |
In 2017, Mhk Restaurants deployed Pathwire MailJet for Transactional Email on its public Hong Kong website. The implementation positions Pathwire MailJet as the primary transactional email service for web-triggered customer communications, consolidating message delivery through a centralized cloud email platform.
Configuration centers on standard Transactional Email capabilities, including template management and personalization for dynamic content, SMTP and REST API delivery endpoints for server-side sending, and event webhooks for send, delivery, and bounce notifications. The Pathwire MailJet implementation leverages the application name Pathwire MailJet as the template and delivery engine, with configuration for suppression lists, retry logic, and deliverability settings typical of transactional email platforms.
Operational coverage is focused on customer-facing web flows and account communications served from the Hong Kong site, with governance emphasis on authenticated sending domains, SPF and DKIM alignment, and template version control. Responsibility for day to day operations sits with digital experience and customer service stakeholders, who manage template approval, sending policies, and monitoring through the Pathwire MailJet control plane.
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Transactional Email | PaaS |
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2018 | 2018 |
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Mhk Restaurants IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Mhk Restaurants CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Mhk Restaurants
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Apps Being Evaluated by Mhk Restaurants Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Mhk Restaurants IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Mhk Restaurants digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Mhk Restaurants Technographics
Mhk Restaurants is a Leisure and Hospitality organization based in Hong Kong,
with around 15000 employees and annual revenues of $436.0 million.
Mhk Restaurants operates a diverse technology stack with applications such as
IPL HRMS Leave, FreshDesk Customer Support and Pathwire MailJet,
covering areas like Absence and Leave Management, Customer Support and Transactional Email.
Mhk Restaurants has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as IPL Research, Freshworks and Sinch.
Mhk Restaurants recently adopted applications including
FreshDesk Customer Support in 2022, Eyeota DMP in 2022 and Lotame DMP in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Mhk Restaurants’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Mhk Restaurants’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Mhk Restaurants technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.