Maravilha, 89874-000,
Brazil
MHNet Telecom Technographics
MHNet Telecom Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by MHNet Telecom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 MHNet Telecom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that MHNet Telecom has purchased the following applications: Moodle LMS for Learning and Development in 2021, Olark Live Chat for Chatbots and Conversational AI in 2019, Algolia Search for Application, Web and Enterprise Search in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems MHNet Telecom is running and its propensity to invest more and deepen its relationship with Moodle , Olark , Ruby or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing MHNet Telecom revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MHNet Telecom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
MHNet Telecom Tech Stack and Enterprise Applications
MHNet Telecom HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Moodle | Legacy | Moodle LMS | Learning and Development | HCM | n/a | 2021 | 2021 |
In 2021, MHNet Telecom implemented Moodle LMS on its website. The Moodle LMS deployment serves as the companys primary Learning and Development platform, accessible through mhnet.com.br, and is delivered as a web-hosted, site-embedded application for browser-based access. The implementation supports MHNet Telecoms Brazil operations and aligns learning delivery to a 500-employee organization environment.
Configuration centers on standard Moodle LMS capabilities including course management, user enrollment and cohort management, assessment and quiz engines, and reporting for compliance and skills tracking, reflecting typical Learning and Development workflows. Operational ownership is positioned within HR and training functions to manage catalogs, enrollment policies, and content lifecycle, and the platform is used for employee-facing learning content delivery and competency tracking.
|
MHNet Telecom AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, MHNet Telecom implemented Olark Live Chat, deploying the Olark Live Chat application to provide Chatbots and Conversational AI capabilities on its public website. The deployment used the standard Olark client widget embedded in site pages, delivering real time messaging, visitor monitoring, canned responses, an operator console for agents, and transcript capture for audit and training.
The implementation scope covered customer support and online sales functions for MHNet Telecoms Brazil-facing website, with configuration focused on page level activation and queue routing to internal support teams. Governance was established through administrative controls for agent permissions, chat transcript retention for quality review, and operational workflows that route and escalate conversations into internal support processes and email follow ups, keeping the deployment aligned with enterprise support operations.
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2021 | 2021 |
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2021 | 2021 |
|
MHNet Telecom Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Algolia | Legacy | Algolia Search | Application, Web and Enterprise Search | Content Management | n/a | 2021 | 2021 |
In 2021, MHNet Telecom deployed Algolia Search on its public website. MHNet Telecom implemented Algolia Search, Application, Web and Enterprise Search, to deliver site search, autocomplete, and relevance controlled discovery for customer self service and product lookup on its web properties.
The implementation leverages Algolia Search as a cloud hosted, API driven search service with frontend integration via JavaScript search UI components and indexed content pushed from the website. Operational ownership is centered in the web and digital experience teams, who manage indexing schedules, relevance tuning, search configuration through Algolia Search dashboard and APIs, and iterative query analysis. Search telemetry and query analytics are used to drive ongoing relevance adjustments and content tagging workflows for the Brazilian public website.
|
MHNet Telecom CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
MHNet Telecom IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
MHNet Telecom CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Next Generation Firewall | CyberSecurity |
|
2018 | 2018 |
|
IT Decision Makers and Key Stakeholders at MHNet Telecom
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by MHNet Telecom Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||