Williston, 5495, VT,
United States
Microstrain Inc. Technographics
Microstrain Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Microstrain Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Microstrain Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Microstrain Inc. has purchased the following applications: Oracle NetSuite QuickArrow for Professional Services Automation in 2000, LiveChat for Chatbots and Conversational AI in 2011, Acquia Cloud for Web Content Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Microstrain Inc. is running and its propensity to invest more and deepen its relationship with Oracle , LiveChat, Inc. , Acquia or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Microstrain Inc. revenues, which have grown to $880.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Microstrain Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Microstrain Inc. Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite QuickArrow | Professional Services Automation | ERP Services and Operations | n/a | 2000 | 2000 |
In 2000, Microstrain Inc. implemented Oracle NetSuite QuickArrow to centralize planning and delivery of client engagements. The deployment targeted Professional Services Automation to unify project intake, delivery, and billing workflows across the company professional services organization.
Configuration emphasized core PSA capabilities typical for the category, including project management and scheduling, resource allocation and utilization tracking, time and expense capture, and project accounting to support billing and cost control. Oracle NetSuite QuickArrow was configured to support multi phase project lifecycles, standardized task templates, and role based access controls for delivery and finance users.
Operational governance established formal service delivery processes, approval controls, and automated time approval and invoice generation workflows to align project financials with operational delivery. The implementation positioned Oracle NetSuite QuickArrow as the system of record for Professional Services Automation, consolidating project operations and finance facing controls and workflows across the professional services function.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2011 | 2011 |
In 2011, Microstrain Inc. implemented LiveChat across its public website. The deployment places LiveChat within the Chatbots and Conversational AI category, serving customer engagement and inquiry handling for the 3,000 employee media company.
Configuration centered on the website embedded LiveChat widget, enabling real time text conversations, proactive chat invitations, and persistent chat transcripts. Standard LiveChat capabilities such as canned responses, queue routing, and agent status management were applied to align with customer service workflows. Session logging and transcript capture were emphasized to support record keeping and agent handoffs.
Operational ownership is situated with customer support and online sales functions, using LiveChat to triage inbound inquiries and surface potential leads from site visitors. The implementation integrates at the website front end only, positioning the chat interface as the primary digital touchpoint for immediate messaging. No other system integrations were specified.
Governance focused on agent workflow rules, chat routing policies, and scripted response playbooks to standardize handling of frequent requests. Training and operational playbooks were used to onboard agents to LiveChat specific procedures.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acquia | Legacy | Acquia Cloud | Web Content Management | Content Management | n/a | 2020 | 2020 |
In 2020, Microstrain Inc. deployed Acquia Cloud for Web Content Management on its corporate website. The deployment uses Acquia Cloud as the managed hosting and platform layer, enabling centralized content authoring, environment separation for authoring, staging and production, and platform-level services for site delivery and operations.
The implementation focuses on web content and digital marketing functions, consolidating template-driven page publishing and editorial workflows within Acquia Cloud. Governance emphasizes role-based editorial controls and CI/CD-aligned deployment pipelines to manage content releases, and the Acquia Cloud Web Content Management environment is the primary platform for Microstrain Inc. website operations and centralized site management across marketing and web teams.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Marketing Analytics | CRM |
|
2020 | 2020 |
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Marketing Automation | CRM |
|
2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
|
2011 | 2011 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Microstrain Inc.
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Microstrain Inc. Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||