Middlesex Savings Bank
36 Summer St,
Natick, 1760, MA,
United States
Natick, 1760, MA,
United States
1 508-653-0300
Banking and Financial Services
Middlesex Savings Bank Technographics
Middlesex Savings Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Middlesex Savings Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 Middlesex Savings Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Middlesex Savings Bank has purchased the following applications: Apple Pay for Payment Processing in 2021, iCIMS Recruit Applicant Tracking System for Applicant Tracking System in 2016, Fiserv DNA Bank Platform for Core Banking in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Middlesex Savings Bank is running and its propensity to invest more and deepen its relationship with Apple , iCIMS , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Middlesex Savings Bank revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Middlesex Savings Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Middlesex Savings Bank Tech Stack and Enterprise Applications
Middlesex Savings Bank ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Apple | Legacy | Apple Pay | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021, Middlesex Savings Bank implemented Apple Pay on its website, adopting Apple Pay as a web payment option under the Payment Processing category to support retail banking payments. The deployment targets the bank's consumer digital channels in the United States and integrates into online checkout and authentication flows for cardholders.
The Apple Pay implementation leverages Apple Pay web payment APIs to enable tokenized card payments, merchant validation, and client side authentication with Face ID and Touch ID, keeping sensitive card data off the bank's web application. Operational coverage includes consumer digital banking and e commerce payment workflows, with backend routing to the bank's payment processing rails and merchant settlement systems, and governance focused on checkout controls, payment acceptance policies, and web payment security.
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Middlesex Savings Bank HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iCIMS | Legacy | iCIMS Recruit Applicant Tracking System | Applicant Tracking System | HCM | n/a | 2016 | 2016 |
In 2016 Middlesex Savings Bank implemented iCIMS Recruit Applicant Tracking System, an Applicant Tracking System, to standardize and centralize talent acquisition workflows across its HR organization. The deployment emphasized core ATS capabilities such as requisition management, applicant tracking through the candidate lifecycle, interview scheduling, and offer management to support the bank's full time hiring needs.
iCIMS Recruit Applicant Tracking System was configured for structured requisition templates, candidate screening and disposition workflows, and onboarding handoff processes common to banking recruitment. Configuration work included system testing, documentation of procedures, and security role definitions to control recruiter and HR access.
The HR Business Systems Analyst functioned as project manager for configurations and implementations, leading process improvement efforts and training HR staff in the ATS and related HR technologies. Operational governance incorporated user security management, routine testing, and maintenance of workforce data workflows to align recruiting data with broader HR processes.
The implementation was integrated into the bank's HRIS environment to support regulatory reporting and workforce analytics, and it supported synchronization of candidate to employee data flows with UKG HRMS and other HR systems as part of ongoing HR data accuracy initiatives.
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Compensation Management | HCM |
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2010 | 2010 |
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Core HR | HCM |
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2010 | 2010 |
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Onboarding | HCM |
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2010 | 2010 |
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Payroll | HCM |
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2010 | 2010 |
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Performance and Goal Management | HCM |
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2010 | 2010 |
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Talent Management | HCM |
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2010 | 2010 |
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Time and Attendance | HCM |
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2010 | 2010 |
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Time and Attendance | HCM |
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2010 | 2010 |
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Middlesex Savings Bank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv DNA Bank Platform | Core Banking | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, Middlesex Savings Bank implemented Fiserv DNA Bank Platform as its Core Banking application to support branch teller operations. The deployment is evident at the Medfield, MA branch where tellers used the Fiserv DNA database for day to day transaction processing and customer record updates, and initial operational onboarding included two weeks of introductory teller training at the bank headquarters in Westborough, MA.
The Fiserv DNA Bank Platform was used for core teller workflows including deposit and withdrawal processing, cash handling, money order processing, and customer information management. The implementation emphasized transaction posting and account maintenance capabilities typical of Core Banking systems, with the Fiserv DNA Bank Platform serving as the authoritative database for confidential customer information and account updates.
Operational scope centered on retail branch operations and teller teams, with daily procedures logged in support of opening and closing activities and shift-level accountability. Governance practices tied to the platform included adherence to shredding protocols and structured document storage for sensitive materials, and teller work was coordinated among a small team of branch bankers.
Middlesex Savings Bank Fiserv DNA Bank Platform Core Banking usage reflects an operational focus on branch-level transaction processing and customer data management rather than described enterprise integrations or alternative system migrations.
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Digital Banking | ERP Services and Operations |
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2016 | 2017 |
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Middlesex Savings Bank AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Middlesex Savings Bank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2022 | 2022 |
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Middlesex Savings Bank Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Middlesex Savings Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Middlesex Savings Bank PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Middlesex Savings Bank CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Security Orchestration, Automation, and Response (SOAR) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Middlesex Savings Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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VP Retail Banking | VP | Operations | |
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SVP Chief Financial Officer | CXO | Finance | |
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SVP Operations | VP | Operations | |
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President and CEO | CXO | Finance | |
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EVP & Chief Human Resources Officer | CXO | HR | |
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Human Resources Officer, Payroll Supervisor | Non Manager | HR | |
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Senior Vice President & Director of Human Resources | VP | HR | |
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SVP - Director of Benefits and HR Operations | VP | HR | |
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Assistant Vice President, Senior HR Generalist | Non Manager | HR | |
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SVP/Director of Operational Risk & Information Security | VP | IT | |
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IT Director - Security Operations & Asset Management | Director | IT | |
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Senior Vice President IT Director Operations | VP | IT | |
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Apps Being Evaluated by Middlesex Savings Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Middlesex Savings Bank IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Middlesex Savings Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Middlesex Savings Bank Technographics
Middlesex Savings Bank is a Banking and Financial Services organization based in United States,
with around 600 employees and annual revenues of $100.0 million.
Middlesex Savings Bank operates a diverse technology stack with applications such as
Apple Pay, iCIMS Recruit Applicant Tracking System and Fiserv DNA Bank Platform,
covering areas like Payment Processing, Applicant Tracking System and Core Banking.
Middlesex Savings Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Apple, iCIMS and Fiserv.
Middlesex Savings Bank recently adopted applications including
Fiserv DNA Bank Platform in 2023, Cisco Webex Meetings in 2022 and Apple Pay in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Middlesex Savings Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Middlesex Savings Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Middlesex Savings Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.