Dhaka, 1212,
Bangladesh
Midland Bank Bangladesh Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Midland Bank Bangladesh and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Midland Bank Bangladesh employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Midland Bank Bangladesh has purchased the following applications: Visa Authorize.Net for Payment Processing in 2022, Divine IT PrismDMS for Document Management in 2023, Adobe Marketing Cloud (ex Omniture) for Marketing Automation in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Midland Bank Bangladesh is running and its propensity to invest more and deepen its relationship with Visa , Divine IT , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Midland Bank Bangladesh revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Midland Bank Bangladesh intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Visa | Legacy | Visa Authorize.Net | Payment Processing | ERP Financial Management | n/a | 2022 | 2022 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Divine IT | Legacy | Divine IT PrismDMS | Document Management | Content Management | n/a | 2023 | 2023 |
In 2023 Midland Bank Bangladesh engaged Divine IT for customer service automation and document management, with Divine IT PrismDMS named as the Document Management application in the engagement alongside a confirmed ticketing deployment. Divine IT delivered PrismSTS to Midland Bank to automate customer service and complaint management, the PrismSTS rollout launched on November 12, 2023 and introduced structured ticketing for frontline operations.
PrismSTS implementation included modules for ticket routing, escalation workflows, turnaround time tracking and automated regulatory reporting to Bangladesh Bank, these capabilities were explicitly implemented as part of the November 12, 2023 deployment. Divine IT PrismDMS is inferred to provide complementary document management capabilities typical for the Document Management category, including capture, indexing, secure storage, retention controls and audit trail functionality to support complaints and customer record retention.
Operationally the confirmed PrismSTS deployment covered customer service and complaints processing workflows, and it generated automated reports to Bangladesh Bank as part of regulatory compliance reporting. It is inferred that Divine IT PrismDMS would be integrated with the ticketing layer to link case records to archived documents and to centralize evidence for audit and compliance, with usage focused on customer service, compliance and operations teams within Midland Bank Bangladesh.
Governance changes from the PrismSTS rollout included formalized escalation rules and automated regulatory reporting pipelines, these changes indicate a move toward systematized complaint handling and controls. Where PrismDMS usage is inferred rather than documented by the vendor, the narrative limits claims to category-aligned document and record management responsibilities that typically accompany ticketing deployments in banking environments.
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Web Content Management | Content Management |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Marketing Cloud (ex Omniture) | Marketing Automation | CRM | n/a | 2013 | 2013 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Apps Development | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Domain Name System (DNS) | IaaS |
|
2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Secure Sockets Layer (SSL) | CyberSecurity |
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2013 | 2013 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2017 | 2017 |
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Secure Sockets Layer (SSL) | CyberSecurity |
|
2018 | 2018 |
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