Miejskie Przedsiebiorstwo Wodociagow I Kanalizacji Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Miejskie Przedsiebiorstwo Wodociagow I Kanalizacji and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 760 Miejskie Przedsiebiorstwo Wodociagow I Kanalizacji employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Miejskie Przedsiebiorstwo Wodociagow I Kanalizacji has purchased the following applications: Amazon EC2 for Application Hosting and Computing Services in 2018, Efecte Inteliwise for Chatbots and Conversational AI in 2015, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Miejskie Przedsiebiorstwo Wodociagow I Kanalizacji is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , Microsoft , OVHcloud or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Miejskie Przedsiebiorstwo Wodociagow I Kanalizacji revenues, which have grown to $120.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Miejskie Przedsiebiorstwo Wodociagow I Kanalizacji intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2018 | 2018 | ||
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Efecte | Legacy | Efecte Inteliwise | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 | In 2015 Miejskie Przedsiebiorstwo Wodociagow I Kanalizacji deployed Efecte Inteliwise on its public website, implementing a web‑facing Chatbots and Conversational AI capability to handle customer inquiries. Efecte Inteliwise is positioned as the primary conversational interface on the corporate site, providing automated first contact and structured interaction flows for utility customers. The implementation centers on conversational workflows common to the Chatbots and Conversational AI category, including knowledge base driven FAQ delivery, intent recognition and routing, guided data capture via forms, and session handoff mechanisms to human agents. Configuration emphasis was on dialogue scripting, content taxonomy for water services and billing topics, and rule based triage to categorize inbound queries. Deployment architecture is explicitly web channel focused, with Efecte Inteliwise embedded into the public website to front customer service interactions. Operational coverage targets external customer facing functions such as contact center intake, billing inquiries, and service reporting, and the agent is used to prequalify and route cases into existing back office workflows. Governance and rollout activities documented include establishing content ownership for the knowledge base, defining escalation and handoff rules to customer service teams, and periodic update processes for conversational content. The Efecte Inteliwise deployment required ongoing coordination between web operations and customer support to maintain intent models and response accuracy. |
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 | ||
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Collaboration | Collaboration |
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2020 | 2020 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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eCommerce | eCommerce |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Tag Management | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Web Content Management | Content Management |
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2018 | 2018 |
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