Miele UK
Fairacres, Marcham Road,
Abingdon, OX14 1TW,
United Kingdom
Abingdon, OX14 1TW,
United Kingdom
44 33 0160-6600
Manufacturing
Miele UK Technographics
Miele UK Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Miele UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 450 Miele UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Miele UK has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2015, ActionHRM Offboarding for Offboarding in 2019, Microsoft Power BI for Analytics and BI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Miele UK is running and its propensity to invest more and deepen its relationship with SAP , WorldPay , ActionHRM or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Miele UK revenues, which have grown to $242.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Miele UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Miele UK Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, Miele UK implemented SAP ERP ECC 6.0 as its ERP Financial platform to centralize core accounting and controlling processes across its United Kingdom operations. The deployment targeted finance as the primary business function, covering statutory accounting, management reporting, accounts payable, accounts receivable, general ledger maintenance and fixed asset accounting within the ERP Financial scope.
The implementation concentrated on SAP FI and CO capabilities, with explicit configuration work on general ledger, accounts payable, accounts receivable, asset accounting and cost center and profit center controlling. A SAP FI/CO Consultant led configuration, master data design and validation of period end and closing workflows, aligning chart of accounts and fiscal year variant settings for UK statutory requirements. SAP ERP ECC 6.0 was used to standardize ledgers and controlling objects for consistent financial reporting.
Operational coverage remained focused on Miele UK finance and controlling teams, including shared service activities for regional accounting operations. The rollout emphasized process harmonization for core accounting workflows and the handover of operational procedures to in-house finance users. Governance included consultant-led testing cycles, user acceptance testing and role based access configuration to enforce segregation of duties and control over financial transactions.
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ActionHRM | Legacy | ActionHRM Offboarding | Offboarding | HCM | n/a | 2019 | 2019 |
In 2019, Miele UK implemented ActionHRM Offboarding as part of its broader adoption of ActionHRM for core HR in the United Kingdom, Apps Category . Market-research and vendor-facing profiles record Miele UK as having adopted ActionHRM for core HR functions across HR process areas in the UK, and module-level offboarding usage is inferred from that adoption combined with the vendor's documented Onboard/Offboard capability rather than from a public offboarding-specific case study.
Deployment centered on configuring the ActionHRM Offboarding module to operationalize structured exit workflows, checklist-driven tasks, and persistent leaver records that align with the ActionHRM Core HR employee data model. Governance was organized within HR to manage offboarding workflows and administrator access, with line managers and HR administrators operating the ActionHRM Offboarding application alongside ActionHRM Core HR to centralize employee lifecycle operations.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2015 | 2015 |
In 2015, Miele UK implemented Microsoft Power BI to centralize customer experience reporting and operational analytics. The deployment targeted Analytics and BI use cases supporting escalations handling, MD level complaints, Net Promoter Score tracking, and performance reporting for the Customer Contact Centre and Service Technicians, aligning the Company Microsoft Power BI Analytics and BI Customer Experience function with operational needs.
The implementation included the design and delivery of role-specific dashboards and report packs, notably MD complaints and NPS dashboards, weekly performance reports for service technicians and the contact centre, and escalation insight reports used to brief Senior Management. Configuration work emphasized data modeling, visual report design, scheduled dataset refreshes and interactive drill down capabilities to enable root cause analysis and trend monitoring.
Operational coverage extended across the Customer Contact Centre, Service Technicians and Customer Experience analysts, with escalation workflows that routed issues up to Managing Director and Executive Director stakeholders in Germany. Data inputs described in source notes included inbound call and email escalation records, technician performance data and NPS survey results, which were surfaced in Microsoft Power BI for ongoing monitoring and decision support.
Governance and process changes were driven by the Customer Experience Analyst role, which used Power BI outputs to provide weekly feedback to Senior Management and to identify process improvement opportunities. Explicit outcomes recorded in the source include a high success rate for final resolution of escalated complaints, the highest call answer rate within the team, and new insights and improved processes attributable to dashboards built in Microsoft Power BI.
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Data Warehouse | Analytics and BI |
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2015 | 2015 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2022 | 2022 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2015 | 2015 |
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Customer Data Platform | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Loyalty | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2014 | 2014 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Miele UK
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Miele UK Executives
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FAQ - APPS RUN THE WORLD Miele UK Technographics
Miele UK is a Manufacturing organization based in United Kingdom,
with around 450 employees and annual revenues of $242.0 million.
Miele UK operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, ActionHRM Offboarding and Microsoft Power BI,
covering areas like ERP Financial, Offboarding and Analytics and BI.
Miele UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, ActionHRM and Microsoft.
Miele UK recently adopted applications including
Vonage Video API (ex TokBox OpenTok) in 2021, SolarWinds Loggly in 2021 and Hornetsecurity Zerospam in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Miele UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Miele UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Miele UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.