AI Buyer Insights:

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

milk + honey spa Tech Stack and Enterprise Applications

milk + honey spa ERP
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Intuit Legacy Intuit Quickbooks Enterprise ERP Financial ERP x 2011 2011
In 2011, milk + honey spa implemented Intuit Quickbooks Enterprise. The deployment targeted ERP Financial functions to centralize accounting, transaction processing, and financial reporting for the company in the United States. The implementation concentrated on standard ERP Financial modules, including general ledger, accounts payable, accounts receivable, and consolidated financial reporting. Intuit Quickbooks Enterprise was configured for mid-market bookkeeping workflows, period close sequencing, chart of accounts alignment, and exportable transaction sets to support routine accounting operations. Operational scope covered the finance and accounting teams for daily transaction entry, reconciliations, and management reporting, with advanced proficiency and operational integration of Google Spreadsheets used for ad hoc analysis, custom reporting exports, and reconciliation activities between Quickbooks and spreadsheet reports. Governance emphasized role based access controls and standardized month end workflows to enforce consistent bookkeeping and financial reporting processes.
milk + honey spa ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
MINDBODY Legacy Mindbody Booker Salon Management ERP Services and Operations n/a 2018 2018
In 2018, milk + honey spa implemented Mindbody Booker to provide Salon Management capabilities for online appointment booking and client scheduling. Mindbody Booker is used as the consumer-facing booking interface embedded directly on the milk + honey spa website. The deployment leverages Mindbody Booker as a cloud-hosted booking engine with a web-embedded scheduling widget that handles service selection, time-slot reservation, and client account access. Functional capabilities implemented include appointment scheduling, calendar management, service catalog configuration, and client profile management aligned with Salon Management workflows. Operational coverage centers on front desk operations and client services, where staff manage reservations and calendars through the Mindbody Booker administrative console while customers self-serve via the site booking flow. The implementation centralizes the appointment lifecycle and reduces dependence on manual phone scheduling by routing customer bookings through the website booking interface. Governance was organized around centralized scheduling rules, service definitions, and staff availability maintained in Mindbody Booker, with process changes to intake and booking orchestration under the platform. Administrative control over bookings, cancellation policies, and staff schedules is executed within the Mindbody Booker environment.
milk + honey spa AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Brevo Legacy Chatra Chatbots and Conversational AI AI-Powered Application n/a 2019 2019
In 2019, milk + honey spa implemented Chatra on their website to provide real time guest engagement and inquiry handling, using the Chatra application within the Chatbots and Conversational AI category. The deployment focused on embedding Chatra's web widget into public site pages that drive bookings and service questions, positioning the tool as the first line of contact for prospective and returning customers. Configuration emphasized conversational routing and response standardization, leveraging live chat capabilities, canned responses for common appointment and service queries, and proactive messaging to capture visitor intent. The Chatra implementation included offline messaging and contact capture to support asynchronous guest interactions, and the deployment was tuned for hospitality oriented workflows such as appointment inquiries, service clarification, and simple transactional guidance. Operational integration was limited to the website front end, with chat traffic routed to guest services and front desk staff through agent consoles, reflecting an operational scope centered on customer service and reservations. The implementation anchored staffing changes for real time messaging, requiring channel ownership by guest services during business hours and queuing logic to manage peak inbound chat volumes. Governance focused on conversational quality and escalation rules, introducing standardized reply templates and a policy for handing complex inquiries to phone or email channels for follow up. Rollout details prioritized phased adoption, training front desk teams on Chatra handling and embedding the chat widget across appointment and pricing pages to ensure consistent coverage across the spa’s customer touch points.
milk + honey spa Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Collaboration Collaboration 2018 2018
Collaboration Collaboration 2011 2011
Online Meeting Scheduling Collaboration 2021 2021
milk + honey spa eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Shipping Management eCommerce 2021 2021
milk + honey spa CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Experience CRM 2021 2021
Marketing Automation CRM 2012 2012
Marketing Automation CRM 2018 2018
milk + honey spa PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2015 2015
Transactional Email PaaS 2020 2020
Transactional Email PaaS 2020 2020
milk + honey spa IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2021 2021
Content Delivery Network IaaS 2011 2011

IT Decision Makers and Key Stakeholders at milk + honey spa

First Name Last Name Title Function Department Email Phone
President and CEO CXO Finance
Director of Operations Director Finance
Founder CXO Finance
President of Operations CXO Finance
Head of Marketing Director Marketing
Director Of Operations Director Finance
General Manager Manager Finance

Apps Being Evaluated by milk + honey spa Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from milk + honey spa IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the milk + honey spa digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD milk + honey spa Technographics
milk + honey spa is a Leisure and Hospitality organization based in United States, with around 250 employees and annual revenues of $20.0 million.
milk + honey spa operates a diverse technology stack with applications such as Intuit Quickbooks Enterprise, Mindbody Booker and Chatra, covering areas like ERP Financial, Salon Management and Chatbots and Conversational AI.
milk + honey spa has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Intuit, MINDBODY and Brevo.
milk + honey spa recently adopted applications including Zenoti Appointments in 2021, USPS Click-N-Ship in 2021 and Hotjar in 2021, highlighting its ongoing modernization strategy.
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Our research team continuously updates milk + honey spa’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
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