Ministère de la Justice Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Ministère de la Justice and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 25000 Ministère de la Justice employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ministère de la Justice has purchased the following applications: Ivanti Service Desk Incident Management for Incident Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ministère de la Justice is running and its propensity to invest more and deepen its relationship with Ivanti or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ministère de la Justice revenues, which have grown to $3.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ministère de la Justice intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ivanti | Legacy | Ivanti Service Desk Incident Management | Incident Management | ITSM | n/a | 2020 | 2020 |
In 2020, Ministère de la Justice implemented Ivanti Service Desk Incident Management to centralize Incident Management for user support, messaging, printing, and remote access operations. The deployment specifically supported CDC HABITAT / Adoma call acceptance and incident handling workflows and established Ivanti Service Desk Incident Management as the system of record for incident intake and ticket lifecycle tracking.
Ivanti Service Desk Incident Management was configured to manage call acceptance, structured incident ticketing, remote control sessions, and session and SAP MDP resets. Functional modules and capabilities implemented include SSO troubleshooting and resolution on Windows 10, Windows 10 desktop troubleshooting, Outlook 2016 messaging troubleshooting, Vault mail backup troubleshooting, and remote control assisted remediation.
Operational coverage incorporated device and print services, with documented support and installation workflows for Ricoh and Brother printers and scanners, plus VPN and telecommuting configuration and resolution for remote users. The implementation embedded ticket workflows that map incident categories to platform level actions such as session resets and mailbox vault restores, ensuring operational technicians follow consistent resolution steps tied to those systems.
Governance and rollout emphasized training, configuration, and resolution process standardization, including targeted training on VPN telecommuting support, Outlook 2016 messaging procedures, Vault handling, and printer installation processes. Incident intake procedures and standardized resolution playbooks were codified within Ivanti Service Desk Incident Management to streamline support across desktop, messaging, printing, and SAP session issues.
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||