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Ministère de la Justice Data, Technology Stack, and Enterprise Applications
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Ivanti Legacy Ivanti Service Desk Incident Management Incident Management ITSM n/a 2020 2020
In 2020, Ministère de la Justice implemented Ivanti Service Desk Incident Management to centralize Incident Management for user support, messaging, printing, and remote access operations. The deployment specifically supported CDC HABITAT / Adoma call acceptance and incident handling workflows and established Ivanti Service Desk Incident Management as the system of record for incident intake and ticket lifecycle tracking. Ivanti Service Desk Incident Management was configured to manage call acceptance, structured incident ticketing, remote control sessions, and session and SAP MDP resets. Functional modules and capabilities implemented include SSO troubleshooting and resolution on Windows 10, Windows 10 desktop troubleshooting, Outlook 2016 messaging troubleshooting, Vault mail backup troubleshooting, and remote control assisted remediation. Operational coverage incorporated device and print services, with documented support and installation workflows for Ricoh and Brother printers and scanners, plus VPN and telecommuting configuration and resolution for remote users. The implementation embedded ticket workflows that map incident categories to platform level actions such as session resets and mailbox vault restores, ensuring operational technicians follow consistent resolution steps tied to those systems. Governance and rollout emphasized training, configuration, and resolution process standardization, including targeted training on VPN telecommuting support, Outlook 2016 messaging procedures, Vault handling, and printer installation processes. Incident intake procedures and standardized resolution playbooks were codified within Ivanti Service Desk Incident Management to streamline support across desktop, messaging, printing, and SAP session issues.
IT Decision Makers and Key Stakeholders at Ministère de la Justice
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Ministère de la Justice Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Ministère de la Justice Technographics

Ministère de la Justice is a Government organization based in France, with around 25000 employees and annual revenues of $3.00 billion.

Ministère de la Justice operates a diverse technology stack with applications such as Ivanti Service Desk Incident Management, covering areas like Incident Management.

Ministère de la Justice has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Ivanti.

Ministère de la Justice recently adopted applications including Ivanti Service Desk Incident Management in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Ministère de la Justice’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Ministère de la Justice’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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