List of Ivanti Service Desk Incident Management Customers

Ivanti

10377 South Jordan Gateway Suite 110,
South Jordan, 84095, UT,
United States

https://www.ivanti.com/

1 801-208-1500

Professional Services

3070

$1.0B

Since 2010, our global team of researchers has been studying Ivanti Service Desk Incident Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Ivanti Service Desk Incident Management for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Ivanti Service Desk Incident Management for Incident Management include: Sanofi, a France based Life Sciences organisation with 82878 employees and revenues of $47.74 billion, Groupe Casino, a France based Retail organisation with 188811 employees and revenues of $37.27 billion, Department for Transport, a United Kingdom based Government organisation with 18245 employees and revenues of $15.85 billion, Southwire Company, a United States based Manufacturing organisation with 8500 employees and revenues of $9.00 billion, Krones, a Germany based Manufacturing organisation with 19349 employees and revenues of $5.07 billion and many others.

Contact us if you need a completed and verified list of companies using Ivanti Service Desk Incident Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Ivanti Service Desk Incident Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight
Akka Technologies Switzerland	Professional Services	21080	$1.8B	Belgium	Ivanti	Ivanti Service Desk Incident Management	Incident Management	2015	n/a	In 2015, Akka Technologies Switzerland implemented Ivanti Service Desk Incident Management to industrialize IT operations across approximately 12,000 users and 80 branches worldwide. The deployment targeted IT Servicedesk and IT Process Management workflows, explicitly supporting incident, request, and entry exit endpoint management use cases consistent with the Incident Management category. The implementation included configuration of Ivanti Service Desk Incident Management and the industrialization of workstation provisioning using Ivanti ServiceDesk v2016. Functional capabilities implemented covered incident handling, request fulfillment, fleet management of hardware and software, and endpoint lifecycle controls tied to Endpoint Management v2017, with technical administration of workstations and standardized software and patch distribution processes. Integrations and operational coverage focused on documentation and publication pipelines, with a managed SharePoint site used for publication of processes and documentation. The program also contributed to establishment of a Central N0 support node in Morocco, and the scope of operations included IT servicedesk teams and fleet administrators across the global branch footprint. Governance changes emphasized formal documentation and reporting management rules, including KPI oriented documentation, process governance for administration of processes and assets, and consolidated reporting. The engagement included project management activities for the Landesk implementation and operating model adjustments to support centralized support and standardized incident management workflows.
Department for Transport	Government	18245	$15.9B	United Kingdom	Ivanti	Ivanti Service Desk Incident Management	Incident Management	2018	n/a	In 2018, the Department for Transport implemented Ivanti Service Desk Incident Management to standardize incident handling across its IT support functions. The deployment used Ivanti Service Manager with the Heat Database as the underlying data store and configured the Ivanti Service Desk Incident Management application to support incident lifecycle management, ticketing, prioritization, and SLA tracking. Configuration emphasized core Incident Management capabilities including incident logging and classification, automated escalation rules, workflow driven resolution processes, and role based access controls for support teams. Governance centered on defined incident ownership, workflow orchestration in Ivanti Service Manager Heat Database, and form and process configuration to enforce routing and lifecycle governance across departmental IT and service desk operations.
Groupe Casino	Retail	188811	$37.3B	France	Ivanti	Ivanti Service Desk Incident Management	Incident Management	2017	n/a	Groupe Casino implemented Ivanti Service Desk Incident Management in 2017 to centralize incident handling and service desk workflows. Ivanti Service Desk Incident Management was positioned as the enterprise Incident Management platform supporting IT operations, service delivery, and device provisioning across the retail estate. The deployment covers receipt of requests and front line incident triage, with incident management conducted via ARS and Ivanti. Functional capabilities implemented include password management, pre configuration and configuration of equipment such as telephones and PCs, and staged delivery of user devices. Change management was formalized inside the Ivanti environment following a defined lifecycle, including classification of changes as standard or non standard, impact analysis, escalation to the Change Advisory Board, technical and functional testing, delivery into the acceptance environment, and realization of application production releases. Operating artifacts were maintained as part of the flow, with updating of operating files labeled DEX and explicit post deployment change monitoring to verify proper operation after deployment. Operational integrations noted include Cisco phones management through the Kurmi console tied into device provisioning and configuration workflows. Governance changes emphasized formal CAB gatekeeping, acceptance environment validation, and documented change monitoring, aligning Incident Management processes with structured release and device delivery procedures.
	Manufacturing	19349	$5.1B	Germany	Ivanti	Ivanti Service Desk Incident Management	Incident Management	2019	n/a
	Government	25000	$3.0B	France	Ivanti	Ivanti Service Desk Incident Management	Incident Management	2020	n/a
	Life Sciences	82878	$47.7B	France	Ivanti	Ivanti Service Desk Incident Management	Incident Management	2018	n/a
	Manufacturing	8500	$9.0B	United States	Ivanti	Ivanti Service Desk Incident Management	Incident Management	2016	n/a
	Professional Services	650	$100M	France	Ivanti	Ivanti Service Desk Incident Management	Incident Management	2019	n/a

Showing 1 to 8 of 8 entries

Buyer Intent: Companies Evaluating Ivanti Service Desk Incident Management

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Ivanti Service Desk Incident Management. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Ivanti Service Desk Incident Management for Incident Management include:

Bufab, a Sweden based Distribution organization with 10 Employees
Modern Aviation, a United States based Transportation company with 210 Employees
CTMS Service Management, a United Kingdom based Professional Services organization with 35 Employees

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FAQ - APPS RUN THE WORLD Ivanti Service Desk Incident Management Coverage

Ivanti Service Desk Incident Management is a Incident Management solution from Ivanti.

Companies worldwide use Ivanti Service Desk Incident Management, from small firms to large enterprises across 21+ industries.

Organizations such as Sanofi, Groupe Casino, Department for Transport, Southwire Company and Krones are recorded users of Ivanti Service Desk Incident Management for Incident Management.

Companies using Ivanti Service Desk Incident Management are most concentrated in Life Sciences, Retail and Government, with adoption spanning over 21 industries.

Companies using Ivanti Service Desk Incident Management are most concentrated in France, United Kingdom and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Ivanti Service Desk Incident Management across Americas, EMEA, and APAC.

Companies using Ivanti Service Desk Incident Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 12.5%, large organizations with 1,001-10,000 employees - 12.5%, and global enterprises with 10,000+ employees - 75%.

Customers of Ivanti Service Desk Incident Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Ivanti Service Desk Incident Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Incident Management.

List of Ivanti Service Desk Incident Management Customers

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Buyer Intent: Companies Evaluating Ivanti Service Desk Incident Management

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Q1. What is Ivanti Service Desk Incident Management used for?

Q2. Who uses Ivanti Service Desk Incident Management for Incident Management?

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Q4. What is the industry breakdown of companies using Ivanti Service Desk Incident Management?

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