Discover the latest software purchases and digital transformation initiatives being undertaken by Ministry of Education (Brazil) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100000 Ministry of Education (Brazil) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ministry of Education (Brazil) has purchased the following applications: BMC Remedy ITSM Suite for IT Service Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ministry of Education (Brazil) is running and its propensity to invest more and deepen its relationship with BMC Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ministry of Education (Brazil) revenues, which have grown to $2.60 billions in 2019, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ministry of Education (Brazil) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
About the Customer
The Ministry of Education (MEC) is a Brazilian government ministry.
The functions of this ministry are to elaborate a national education policy in early childhood education, elementary education, secondary education, higher education, youth and adult education, among other teachings (professional, special and distance education) Taking their proper decisions so that these are met.
Scope and Challenges
In recent years, the ministry’s IT organization has gone digital, offering the country’s six million students easy online access to book orders, national testing registration, university applications, scholarship requests, and more. The ministry’s IT department needed an integrated, holistic approach to monitoring infrastructure health, managing IT assets, and enabling the service desk to meet service level agreements.
Outcome and Implications
To accelerate digital transformation, early in 2017 executives at (MEC) decided to implement applications suite from BMC Software including following solutions: TrueSight, Remedy, BMC Digital Workplace, BMC Discovery, and the BMC Configuration Management Database (CMDB). With the implementation of these solutions, Brazil’s Ministry of Education ensures reliable access to educational resources with integrated monitoring and service management solutions.
The BMC solutions speed event detection and root cause analysis and bring intelligence and automation to service desk functions. The result: reliable operation of critical systems, even during peak times when the number of concurrent users can reach 80,000 or more.
“BMC’s focus on AIOps and cognitive service management allows us to make sure that our infrastructure and applications remain healthy so we can achieve our mission of preparing Brazil’s students for success in an increasingly digital world.” — said Diego Nobre, ITSM Support Manager at Ministério da Educaçāo.
|Vendor||Old Product||New Product||Category||Market||Users||VAR/SI||When||Live|
|BMC Software||Legacy Applications||BMC Remedy ITSM Suite||IT Service Management||ITSM||n/a||n/a||2017||2017|
|First Name||Last Name||Title||Phone|
|Subscribe||Subscribe||ITSM Support Manager||Subscribe||Subscribe|