Apps Run The World

Ministry of Education (Brazil) Digital Transformation Initiatives

Apps Run The World

About the Customer

The Ministry of Education (MEC) is a Brazilian government ministry.

The functions of this ministry are to elaborate a national education policy in early childhood education, elementary education, secondary education, higher education, youth and adult education, among other teachings (professional, special and distance education) Taking their proper decisions so that these are met.

Scope and Challenges

In recent years, the ministry’s IT organization has gone digital, offering the country’s six million students easy online access to book orders, national testing registration, university applications, scholarship requests, and more. The ministry’s IT department needed an integrated, holistic approach to monitoring infrastructure health, managing IT assets, and enabling the service desk to meet service level agreements.

Outcome and Implications

To accelerate digital transformation, early in 2017 executives at (MEC) decided to implement applications suite from BMC Software including following solutions: TrueSight, Remedy, BMC Digital Workplace, BMC Discovery, and the BMC Configuration Management Database (CMDB). With the implementation of these solutions, Brazil’s Ministry of Education ensures reliable access to educational resources with integrated monitoring and service management solutions.

The BMC solutions speed event detection and root cause analysis and bring intelligence and automation to service desk functions. The result: reliable operation of critical systems, even during peak times when the number of concurrent users can reach 80,000 or more.

  • Root cause analysis for major infrastructure events dropped from between 8 and 12 hours to four hours max.
  • 90% of incidents/requests are submitted via BMC Digital Workplace compared with 80


“BMC’s focus on AIOps and cognitive service management allows us to make sure that our infrastructure and applications remain healthy so we can achieve our mission of preparing Brazil’s students for success in an increasingly digital world.” — said Diego Nobre, ITSM Support Manager at Ministério da Educaçāo.


Esplanada dos Ministérios Bloco L
Brasília, 70047900 , x
55 800 61 6161
Industry Employees Revenue
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Enterprise Software & Cloud Applications Purchased by Ministry of Education (Brazil)

Vendor Old Product New Product Function Market Users VAR/SI When Live
BMC Software Legacy Applications BMC Remedy ITSM Suite IT Service Management ITSM n/a n/a 2017 2017

IT Decision Makers and Key Stakeholders at Ministry of Education (Brazil)

First Name Last Name Title Email Phone
Subscribe Subscribe ITSM Support Manager Subscribe Subscribe
Subscribe Subscribe Director Operations Subscribe Subscribe