About the Customer
The Ministry of Education (MEC) is a Brazilian government ministry.
The functions of this ministry are to elaborate a national education policy in early childhood education, elementary education, secondary education, higher education, youth and adult education, among other teachings (professional, special and distance education) Taking their proper decisions so that these are met.
Scope and Challenges
In recent years, the ministry’s IT organization has gone digital, offering the country’s six million students easy online access to book orders, national testing registration, university applications, scholarship requests, and more. The ministry’s IT department needed an integrated, holistic approach to monitoring infrastructure health, managing IT assets, and enabling the service desk to meet service level agreements.
Outcome and Implications
To accelerate digital transformation, early in 2017 executives at (MEC) decided to implement applications suite from BMC Software including following solutions: TrueSight, Remedy, BMC Digital Workplace, BMC Discovery, and the BMC Configuration Management Database (CMDB). With the implementation of these solutions, Brazil’s Ministry of Education ensures reliable access to educational resources with integrated monitoring and service management solutions.
The BMC solutions speed event detection and root cause analysis and bring intelligence and automation to service desk functions. The result: reliable operation of critical systems, even during peak times when the number of concurrent users can reach 80,000 or more.
“BMC’s focus on AIOps and cognitive service management allows us to make sure that our infrastructure and applications remain healthy so we can achieve our mission of preparing Brazil’s students for success in an increasingly digital world.” — said Diego Nobre, ITSM Support Manager at Ministério da Educaçāo.
|Vendor||Old Product||New Product||Function||Market||Users||VAR/SI||When||Live|
|BMC Software||Legacy Applications||BMC Remedy ITSM Suite||IT Service Management||ITSM||n/a||n/a||2017||2017|
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|Subscribe||Subscribe||ITSM Support Manager||Subscribe||Subscribe|