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MIT Institute of Design Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Chat Chatbots and Conversational AI AI-Powered Application n/a 2013 2013
Chatbots and Conversational AI AI-Powered Application 2017 2017
Chatbots and Conversational AI AI-Powered Application 2022 2022
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zoom Video Communications Legacy Zoom Audio Video and Web Conferencing Collaboration n/a 2020 2020
Collaboration Collaboration 2013 2013
Collaboration Collaboration 2015 2015
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
ExtraaEdge Legacy ExtraaEdge Education CRM CRM CRM n/a 2021 2021
In 2021, MIT Institute of Design deployed ExtraaEdge Education CRM on its public website. The ExtraaEdge Education CRM is implemented as the institution's web-facing CRM and is used to centralize prospect capture, inquiry handling, and ongoing applicant interaction tracking, aligning the application with the CRM category for admissions and outreach work. The implementation emphasizes standard CRM functional modules, including web form lead capture, inquiry and application lifecycle tracking, communication workflows for email and SMS outreach, campaign segmentation, and operational dashboards for admissions staff. Configuration work focused on form-based qualification rules, lead routing automation to admissions users, and template-driven communications to manage prospect touchpoints through the application funnel. Integrations are implemented primarily through the website, where form handlers and tracking endpoints feed prospect records directly into ExtraaEdge Education CRM. Operational coverage spans admissions, marketing, and student services teams, centralizing prospect profiles and interaction histories to provide a single source of truth for front-office enrollment activities. Governance was organized around centralized CRM ownership by admissions and marketing stakeholders, with role-based access controls and defined inquiry-to-application workflows to standardize processes. The deployment of ExtraaEdge Education CRM at MIT Institute of Design reflects a focus on institutional CRM governance, prospect lifecycle orchestration, and web-driven lead capture for admissions and student outreach functions.
Digital Advertising Platform CRM 2017 2017
Tag Management CRM 2019 2019
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2014 2014
Cloud Storage IaaS 2018 2018
Content Delivery Network IaaS 2018 2018
Content Delivery Network IaaS 2021 2021
IT Decision Makers and Key Stakeholders at MIT Institute of Design
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by MIT Institute of Design Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD MIT Institute of Design Technographics

MIT Institute of Design is a Education organization based in India, with around 300 employees and annual revenues of $50.0 million.

MIT Institute of Design operates a diverse technology stack with applications such as Zendesk Chat, Zoom and ExtraaEdge Education CRM, covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and CRM.

MIT Institute of Design has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Zendesk, Zoom Video Communications and ExtraaEdge.

MIT Institute of Design recently adopted applications including Tidio Live Chat in 2022, ExtraaEdge Education CRM in 2021 and Microsoft Azure Monitor in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of MIT Institute of Design’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates MIT Institute of Design’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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