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MIT Institute of Design Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by MIT Institute of Design and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 MIT Institute of Design employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that MIT Institute of Design has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2013, Zoom for Audio Video and Web Conferencing in 2020, ExtraaEdge Education CRM for CRM in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems MIT Institute of Design is running and its propensity to invest more and deepen its relationship with Zendesk , Smartsupp.com , Tidio or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing MIT Institute of Design revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MIT Institute of Design intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2017 |
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
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Collaboration | Collaboration |
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2013 | 2013 |
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Collaboration | Collaboration |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ExtraaEdge | Legacy | ExtraaEdge Education CRM | CRM | CRM | n/a | 2021 | 2021 |
In 2021, MIT Institute of Design deployed ExtraaEdge Education CRM on its public website. The ExtraaEdge Education CRM is implemented as the institution's web-facing CRM and is used to centralize prospect capture, inquiry handling, and ongoing applicant interaction tracking, aligning the application with the CRM category for admissions and outreach work.
The implementation emphasizes standard CRM functional modules, including web form lead capture, inquiry and application lifecycle tracking, communication workflows for email and SMS outreach, campaign segmentation, and operational dashboards for admissions staff. Configuration work focused on form-based qualification rules, lead routing automation to admissions users, and template-driven communications to manage prospect touchpoints through the application funnel.
Integrations are implemented primarily through the website, where form handlers and tracking endpoints feed prospect records directly into ExtraaEdge Education CRM. Operational coverage spans admissions, marketing, and student services teams, centralizing prospect profiles and interaction histories to provide a single source of truth for front-office enrollment activities.
Governance was organized around centralized CRM ownership by admissions and marketing stakeholders, with role-based access controls and defined inquiry-to-application workflows to standardize processes. The deployment of ExtraaEdge Education CRM at MIT Institute of Design reflects a focus on institutional CRM governance, prospect lifecycle orchestration, and web-driven lead capture for admissions and student outreach functions.
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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