Watford, WD25 7GS,
United Kingdom
Mixam Platforms Technographics
Mixam Platforms Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mixam Platforms and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5 Mixam Platforms employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mixam Platforms has purchased the following applications: Stripe Payments for Payment Processing in 2020, Front Live Chat for Chatbots and Conversational AI in 2019, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mixam Platforms is running and its propensity to invest more and deepen its relationship with Stripe , Block (ex Square, Inc) , Front or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mixam Platforms revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mixam Platforms intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mixam Platforms Tech Stack and Enterprise Applications
Mixam Platforms ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Stripe | Legacy | Stripe Payments | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, Mixam Platforms implemented Stripe Payments. Mixam Platforms uses Stripe Payments for Payment Processing to capture card transactions and manage online checkout flows on its website, providing the primary payment acceptance layer for its ecommerce order entry and customer checkout functions.
The implementation leverages Stripe Payments capabilities such as hosted checkout experiences and tokenization to reduce onsite PCI scope while enabling secure card acceptance and stored payment method tokens for repeat orders. Deployment is executed directly on the company website checkout, integrating payment gateway functions and receipt generation into order fulfillment workflows, with governance focused on checkout configuration, card acceptance rules, and payment reconciliation within existing order and invoicing processes.
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Payment Processing | ERP |
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2022 | 2022 |
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Mixam Platforms AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Front | Legacy | Front Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Mixam Platforms implemented Front Live Chat across the company. Front Live Chat, categorized under Chatbots and Conversational AI, is deployed to engage customers in real time and to automate common inquiries for customer service and operations in the United Kingdom.
The deployment leverages Front Chat including a custom AI chat agent to triage incoming requests, surface automated responses for frequent questions, and transition complex issues to human agents. Configuration focuses on conversational routing, canned response orchestration, and automation of routine support workflows to reduce manual handling and accelerate contact resolution.
Operational coverage is company wide within Mixam Platforms, supporting customer service and operations teams in the UK. According to the vendor case study, the implementation produced an approximately 60% improvement in first response times and reduced combined email and call volume by approximately 16%, reflecting measurable shifts in channel demand and response efficiency.
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Mixam Platforms Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, Mixam Platforms adopted Google Workspace (Formerly Google G-Suite) for Collaboration. The deployment provides cloud hosted email and calendar, Google Drive for centralized file storage, and collaborative productivity applications including Google Docs, Sheets, Slides, and Google Meet. The implementation covers the companys five person staff and is reflected on the corporate website, indicating domain aligned account provisioning for mixam.co.uk. Administrative controls and user provisioning are handled through the Google Admin console, aligning with lightweight governance suitable for a small professional services operation.
Google Workspace (Formerly Google G-Suite) is used to support core business functions such as internal communications, document coauthoring, file sharing, and virtual meetings. The configuration emphasizes cloud native collaboration workflows, shared drives and real time editing capabilities that are standard for the Collaboration category. No named integration partners or third party systems are specified in the available source information.
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Mixam Platforms CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Mixam Platforms ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2022 | 2022 |
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Mixam Platforms PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Mixam Platforms IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Mixam Platforms
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Mixam Platforms Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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