AI Buyer Insights:

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Mixam Platforms Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Stripe Legacy Stripe Payments Payment Processing ERP Financial Management n/a 2020 2020
Payment Processing ERP Financial Management 2022 2022
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Front Legacy Front Live Chat Chatbots and Conversational AI AI-Powered Application n/a 2019 2019
In 2019, Mixam Platforms implemented Front Live Chat across the company. Front Live Chat, categorized under Chatbots and Conversational AI, is deployed to engage customers in real time and to automate common inquiries for customer service and operations in the United Kingdom. The deployment leverages Front Chat including a custom AI chat agent to triage incoming requests, surface automated responses for frequent questions, and transition complex issues to human agents. Configuration focuses on conversational routing, canned response orchestration, and automation of routine support workflows to reduce manual handling and accelerate contact resolution. Operational coverage is company wide within Mixam Platforms, supporting customer service and operations teams in the UK. According to the vendor case study, the implementation produced an approximately 60% improvement in first response times and reduced combined email and call volume by approximately 16%, reflecting measurable shifts in channel demand and response efficiency.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Google Legacy Google Workspace (Formerly Google G-Suite) Collaboration Collaboration n/a 2013 2013
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Experience CRM 2022 2022
Customer Support CRM 2015 2015
Customer Support CRM 2019 2019
Marketing Analytics CRM 2022 2022
Marketing Analytics CRM 2022 2022
Marketing Automation CRM 2019 2019
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2022 2022
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2021 2021
Content Delivery Network IaaS 2021 2021
IT Decision Makers and Key Stakeholders at Mixam Platforms
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Mixam Platforms Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Mixam Platforms Technographics

Mixam Platforms is a Professional Services organization based in United Kingdom, with around 5 employees and annual revenues of $1.0 million.

Mixam Platforms operates a diverse technology stack with applications such as Stripe Payments, Front Live Chat and Google Workspace (Formerly Google G-Suite), covering areas like Payment Processing, Chatbots and Conversational AI and Collaboration.

Mixam Platforms has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Stripe, Front and Google.

Mixam Platforms recently adopted applications including Block Afterpay in 2022, Hotjar in 2022 and Amplitude Behavioral Analytics Platform in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Mixam Platforms’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Mixam Platforms’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Mixam Platforms technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.