Moe’s Home Collection
18621 89th Place South,
Kent, 98031, WA,
United States
Kent, 98031, WA,
United States
1 800-967-9942
Retail
Moe’s Home Collection Technographics
Moe’s Home Collection Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Moe’s Home Collection and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Moe’s Home Collection employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Moe’s Home Collection has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2018, Aralco Back Office for Inventory Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Moe’s Home Collection is running and its propensity to invest more and deepen its relationship with Zendesk , Microsoft , Momentive (formerly SurveyMonkey) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Moe’s Home Collection revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Moe’s Home Collection intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Moe’s Home Collection Tech Stack and Enterprise Applications
Moe’s Home Collection AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Moe’s Home Collection deployed Zendesk Chat on its website to provide Chatbots and Conversational AI capabilities for front-line customer service and site-based shopper engagement. The implementation places Zendesk Chat as the customer-facing conversational layer on the ecommerce site, handling real-time messaging and automated visitor interaction for support and sales inquiry capture.
The Zendesk Chat deployment was configured to leverage standard chat capabilities such as real-time messaging, canned responses, automated routing to agent queues, chat-to-ticket escalation, and persistent conversation history for agents. Operational responsibility sits with the customer service and ecommerce teams, with configured agent workflows and escalation rules to manage after-hours handling and ticket creation, and the full application name Zendesk Chat is used as the primary conversational interface under the Chatbots and Conversational AI category.
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Moe’s Home Collection Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Moe’s Home Collection implemented Microsoft 365 for Collaboration. The deployment serves as the primary collaboration and productivity platform for the 150 person retail organization.
Microsoft 365 is provisioned to support standard Collaboration workflows, including email and calendaring, real-time chat and meetings, document collaboration, and cloud file synchronization. The implementation uses Microsoft 365 applications such as Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and the Office suite to enable cross-functional workstreams and content management.
The company references Microsoft 365 components in its public website source, indicating integration of Microsoft 365 identity or content links into web-facing assets while primary operational use remains internal. Operational coverage spans merchandising, operations, customer service, and marketing teams, with Collaboration used to coordinate product listings, order handling, and promotional activities.
Governance is organized around a centralized Microsoft 365 tenant model, with role-based administration and tenant-level policy control for user provisioning and access. Controls focus on standard Collaboration governance areas, including document lifecycle, shared site permissions, and group/team management across the retail organization.
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Survey and Questionnaire | Collaboration |
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2019 | 2019 |
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Moe’s Home Collection SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Aralco | Legacy | Aralco Back Office | Inventory Management | SCM | n/a | 2016 | 2016 |
In 2016, Moe's Home Collection implemented Aralco Back Office as its Back Office for Inventory Managemen solution. The deployment established a centralized back-office platform for the US furniture retailer, aligning inventory, order and purchasing workflows with a single vendor application suited to a 150 employee, $15,000,000 revenue retail operation.
Aralco Back Office was configured to support inventory tracking, special order tracking, importing customer orders into the back office, purchase order entry and partial closing of orders, reflecting an all-in-one back-office scope described by the customer. The vendor is a Canadian company and the implementation emphasized ease of learning and ease of implementation, with the customer citing strong, personal customer service and an experienced support team.
Operationally the Aralco Back Office footprint addressed inventory management, purchasing, order management and customer service workflows typical of retail furniture operations, reducing the need for point solutions. Governance and process change focused on centralizing order import and special order lifecycle handling within Aralco, while support and knowledge transfer were reinforced by Aralco’s customer service model as reported by the customer.
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Moe’s Home Collection CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2023 | 2023 |
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Moe’s Home Collection IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Moe’s Home Collection
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Moe’s Home Collection Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Moe’s Home Collection IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Moe’s Home Collection digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Moe’s Home Collection Technographics
Moe’s Home Collection is a Retail organization based in United States,
with around 150 employees and annual revenues of $15.0 million.
Moe’s Home Collection operates a diverse technology stack with applications such as
Zendesk Chat, Microsoft 365 and Aralco Back Office,
covering areas like Chatbots and Conversational AI, Collaboration and Inventory Management.
Moe’s Home Collection has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zendesk, Microsoft and Aralco.
Moe’s Home Collection recently adopted applications including
FreshDesk Customer Support in 2023, Amazon EC2 in 2021 and Zendesk Chat in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Moe’s Home Collection’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Moe’s Home Collection’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Moe’s Home Collection technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.