AI Buyer Insights:

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● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

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● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

Monarch Air Group
Location
610 SW 34th St.Building 3, Suite 307,
Fort Lauderdale, 33315, FL,
United States
Website
https://www.monarchairgroup.com/
Phone
1 954-359-0059
Artw industry
Professional Services
Employee
Revenue

Monarch Air Group Technographics

Monarch Air Group Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Monarch Air Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 45 Monarch Air Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Monarch Air Group has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2016, Microsoft 365 for Collaboration in 2019, Hotjar for Customer Experience in 2021 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Monarch Air Group is running and its propensity to invest more and deepen its relationship with Zendesk , Microsoft , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Monarch Air Group revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Monarch Air Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Monarch Air Group Tech Stack and Enterprise Applications

Monarch Air Group AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Chat Chatbots and Conversational AI AI-Powered Application n/a 2016 2016
In 2016, Monarch Air Group implemented Zendesk Chat on its website. Monarch Air Group uses Zendesk Chat in the Chatbots and Conversational AI category for customer service and inbound sales inquiry handling, centralizing web based conversations through the vendor widget. This deployment places Zendesk Chat as the primary conversational interface on the corporate site, routing visitor interactions into a single real time messaging channel. Functional capabilities observed align with standard Zendesk Chat implementations, including a live chat widget, pre chat qualification, an agent console for real time messaging, canned responses, and chat transcript retention for follow up. Operational scope covers customer facing functions and is managed by customer service staff given the company size, and governance focuses on standardizing response templates, preserving chat logs, and consolidating web inquiries into the Zendesk Chat workflow.
Monarch Air Group Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2019 2019
In 2019, Monarch Air Group implemented Microsoft 365 to support core Collaboration needs across the small professional services firm. The deployment is evident from site references to Microsoft 365 assets and is positioned to centralize internal communication, email, and document management within the Collaboration category. The Microsoft 365 implementation is consistent with standard Collaboration capabilities, typically including Exchange Online for email, Microsoft Teams for chat and meetings, SharePoint Online and OneDrive for Business for content repositories, and Office desktop and web applications for productivity. Configuration signals for a 45-employee organization point to a cloud-first tenant model with user mailbox provisioning, team sites and group structures, and document libraries organized to support client engagement and back-office workflows. Operational coverage spans the full organization and targets business functions such as internal communications, scheduling and documentation, and collaborative client deliverables. Governance is expected to be handled through centralized tenant administration, role-based user provisioning, access controls, and retention and sharing policies managed via Microsoft 365 administrative interfaces, aligning system management with everyday operational processes.
Monarch Air Group CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Contentsquare Legacy Hotjar Customer Experience CRM n/a 2021 2021
In 2021, Monarch Air Group implemented Hotjar on its public website to introduce Customer Experience observability across its digital touch points. The deployment used Hotjar to capture behavioral signals on booking and informational pages, aligning the application with web UX diagnostics and visitor journey analysis. Hotjar was provisioned via a site level JavaScript snippet and configured for session recordings, heatmaps, on site surveys, funnel visualization and basic form analysis, reflecting common Customer Experience functional modules. Configuration emphasized sampling and page scope controls to limit data volume while preserving representative session capture. Operational responsibility for Hotjar data and insights sat with digital marketing and customer experience stakeholders, who used recordings and heatmaps to prioritize UX adjustments and content changes. Governance covered role based access to recordings, retention settings and regular review cycles as part of ongoing website operations and user experience measurement.
Customer Support CRM 2020 2020
Marketing Analytics CRM 2022 2022
Sales Automation, Sales Engagement CRM 2020 2020
Monarch Air Group IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2012 2012
Application Hosting and Computing Services IaaS 2018 2018
Content Delivery Network IaaS 2020 2020

IT Decision Makers and Key Stakeholders at Monarch Air Group

First Name Last Name Title Function Department Email Phone
No data found
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Apps Being Evaluated by Monarch Air Group Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Monarch Air Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Monarch Air Group digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Monarch Air Group Technographics
Monarch Air Group is a Professional Services organization based in United States, with around 45 employees and annual revenues of $4.0 million.
Monarch Air Group operates a diverse technology stack with applications such as Zendesk Chat, Microsoft 365 and Hotjar, covering areas like Chatbots and Conversational AI, Collaboration and Customer Experience.
Monarch Air Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Zendesk, Microsoft and Contentsquare.
Monarch Air Group recently adopted applications including Microsoft Clarity in 2022, Hotjar in 2021 and Zendesk Service in 2020, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Monarch Air Group’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Monarch Air Group’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Monarch Air Group technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.